Mahira Rehman

● Delivering exceptional customer service through personalised

fragrance consultations using strong product knowledge to

enhance the customer experience and drive sales.

● Developed in-depth knowledge of fragrances, ingredients and

brand heritage to confidently recommend products tailored to

customer preferences.

● Built strong customer relationships through personalised

communication to retain and increase customer satisfaction.

● Resolved customer enquiries and order concerns effiently while

maintaining a professional and luxury-focused brand experience.

● Handle administrative duties, such as daily and weekly trading

reports.

● Attending to a customer's enquiries via telephone, business

email or in person.

● Working alongside the eComs Customer Service team to

arrange product/ order sendouts.

● Achieved high customer satisfaction ratings through

exceptional sales service delivery.

● Coordinating and monitoring incoming and outgoing stock

movements through our warehouse and partner stores.

● Supporting stock deliveries, transfers and weekly inventory

counts.

● Training junior staff members, enhancing their product

knowledge and sales skills.

● Maintained an orderly database for easier access to customer

information.

● Established positive rapport with customers through effective

communication skills.

● Managed delivery logistics through communication with

couriers for incoming and outgoing shipments.

● Improved customer relations by efficiently resolving queries

and complaints.

● Processed and issued refunds, exchanges and credit notes,

providing tailored solutions to customer issues.

● Drafted detailed reports on sales performance and forecasts.

● Built rapport with customers and made suggestions to upsell

products and achieve sales goals.

● Responsible for assisting and supporting the Area Manager,

ensuring the smooth running of the counter.

and the achievement of KPIs on a day-to-day basis.

● Coordinated with marketing teams for successful product

launches.

● Coordinated with sales and marketing departments, ensuring

consistency in brand representation.

● Analyse brand reports and create an action plan to improve

sales sell thru.

● Carry out administrative duties, cash management and till

reconciliation.

● Overseeing the delivery of outstanding customer service,

including ensuring the provision of

information and recommendations to customers to

optimise sales opportunities.

● Delivering effective training and development to new and

existing employees to achieve company and

personal objectives.

● Responded to customer feedback with effective solutions, improving customer experience.