Summary
Overview
Work history
Education
Skills
Timeline
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Mahira Rehman

London

Summary

An experienced professional of 8 years, with a focus on customer service enhancement and satisfaction. I consistently improve client relations and support through active listening and problem-solving skills by delivering tailored solutions and maintaining high standards of service. Looking for an entry-level customer support position to continue my professional development.

Overview

7
7
years of professional experience

Work history

Senior Sales Associate

Diptyque
New Bond Street Flagship
05.2024 - Current
  • Handle administrative duties, such as daily and weekly trading reports.
  • Working alongside the eComs Customer Service team to arrange product/ order sendouts.
  • Attending to a customer's enquiries via telephone, business email or in person.
  • Working alongside the eComs Customer Service team to arrange product/ order sendouts.
  • Achieved high customer satisfaction ratings through exceptional sales service delivery.
  • Coordinating and monitoring incoming and outgoing stock movements through our warehouse and partner stores.
  • Supporting stock deliveries, transfers and weekly inventory counts.
  • Training junior staff members, enhancing their product knowledge and sales skills.

Customer administrator

Diptyque
10.2020 - 04.2024
  • Maintained an orderly database for easier access to customer information.
  • Established positive rapport with customers through effective communication skills.
  • Managed delivery logistics through communication with couriers for incoming and outgoing shipments.
  • Improved customer relations by efficiently resolving queries and complaints.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.

Sales Specialist -Dual Site

Mulberry
John Lewis & House of Fraser Oxford St.
04.2019 - 09.2019
  • Drafted detailed reports on sales performance and forecasts.
  • Built rapport with customers and made suggestions to upsell products and achieve sales goals.
  • Responsible for assisting and supporting the Area Manager, ensuring the smooth running of the counter and the achievement of KPIs on a day-to-day basis.
  • Coordinated with marketing teams for successful product launches.

Brand Manager

DKNY
House of Fraser Oxford St.
05.2018 - 04.2019
  • Coordinated with sales and marketing departments, ensuring consistency in brand representation.
  • Analyse brand reports and create an action plan to improve sales sell thru.
  • Carry out administrative duties, cash management and till reconciliation.
  • Overseeing the delivery of outstanding customer service, including ensuring the provision of information and recommendations to customers to optimise sales opportunities.
  • Delivering effective training and development to new and existing employees to achieve company and personal objectives.
  • Responded to customer feedback with effective solutions, improving customer experience.

Education

Bachelor of Arts - English

Brunel University London
Uxbridge
2015 - 2018

Foundations of Digital Marketing

Coursera
2024 -

GCSEs -

Hendon Secondary School
2010 - 2013

Skills

  • Multi-Channel sales
  • Product knowledgeability
  • Long-Term relationship cultivation
  • Data entry operations
  • E-Commerce platform operations for Shopify & WiX
  • Fulfilling customer and corporate orders
  • Training and mentoring
  • Monitoring stock inventory
  • Omnichannel customer experience
  • Sales expertise

Timeline

Senior Sales Associate

Diptyque
05.2024 - Current

Customer administrator

Diptyque
10.2020 - 04.2024

Sales Specialist -Dual Site

Mulberry
04.2019 - 09.2019

Brand Manager

DKNY
05.2018 - 04.2019

Bachelor of Arts - English

Brunel University London
2015 - 2018

Foundations of Digital Marketing

Coursera
2024 -

GCSEs -

Hendon Secondary School
2010 - 2013

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Mahira Rehman