Mahira Rehman
London
Summary
An experienced professional of 8 years, with a focus on customer service enhancement and satisfaction. I consistently improve client relations and support through active listening and problem-solving skills by delivering tailored solutions and maintaining high standards of service. Looking for an entry-level customer support position to continue my professional development.
Overview
7
7
years of professional experience
Work history
Senior Sales Associate
Diptyque
New Bond Street Flagship
05.2024 - Current
- Handle administrative duties, such as daily and weekly trading reports.
- Working alongside the eComs Customer Service team to arrange product/ order sendouts.
- Attending to a customer's enquiries via telephone, business email or in person.
- Working alongside the eComs Customer Service team to arrange product/ order sendouts.
- Achieved high customer satisfaction ratings through exceptional sales service delivery.
- Coordinating and monitoring incoming and outgoing stock movements through our warehouse and partner stores.
- Supporting stock deliveries, transfers and weekly inventory counts.
- Training junior staff members, enhancing their product knowledge and sales skills.
Customer administrator
Diptyque
10.2020 - 04.2024
- Maintained an orderly database for easier access to customer information.
- Established positive rapport with customers through effective communication skills.
- Managed delivery logistics through communication with couriers for incoming and outgoing shipments.
- Improved customer relations by efficiently resolving queries and complaints.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
Sales Specialist -Dual Site
Mulberry
John Lewis & House of Fraser Oxford St.
04.2019 - 09.2019
- Drafted detailed reports on sales performance and forecasts.
- Built rapport with customers and made suggestions to upsell products and achieve sales goals.
- Responsible for assisting and supporting the Area Manager, ensuring the smooth running of the counter and the achievement of KPIs on a day-to-day basis.
- Coordinated with marketing teams for successful product launches.
Brand Manager
DKNY
House of Fraser Oxford St.
05.2018 - 04.2019
- Coordinated with sales and marketing departments, ensuring consistency in brand representation.
- Analyse brand reports and create an action plan to improve sales sell thru.
- Carry out administrative duties, cash management and till reconciliation.
- Overseeing the delivery of outstanding customer service, including ensuring the provision of information and recommendations to customers to optimise sales opportunities.
- Delivering effective training and development to new and existing employees to achieve company and personal objectives.
- Responded to customer feedback with effective solutions, improving customer experience.
Education
Bachelor of Arts - English
Brunel University London
Uxbridge 2015 - 2018
Foundations of Digital Marketing
Coursera
2024 -
GCSEs -
Hendon Secondary School
2010 - 2013
Skills
- Multi-Channel sales
- Product knowledgeability
- Long-Term relationship cultivation
- Data entry operations
- E-Commerce platform operations for Shopify & WiX
- Fulfilling customer and corporate orders
- Training and mentoring
- Monitoring stock inventory
- Omnichannel customer experience
- Sales expertise
Timeline
Senior Sales Associate
Diptyque
05.2024 - Current
Customer administrator
Diptyque
10.2020 - 04.2024
Sales Specialist -Dual Site
Mulberry
04.2019 - 09.2019
Brand Manager
DKNY
05.2018 - 04.2019
Bachelor of Arts - English
Brunel University London
2015 - 2018
Foundations of Digital Marketing
Coursera
2024 -
GCSEs -
Hendon Secondary School
2010 - 2013