Mahima Sharma
Birmingham
Summary
Professional with 5 years of experience in French language, focused on improving client satisfaction and streamlining workflow processes. Proven leadership and analytical skills, successfully managing cross-functional teams to deliver projects on schedule. Expertise in customer engagement and team collaboration, promoting a culture of support and professional growth.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Process Guide
Amazon
Minworth
2024.10 - 2025.11
- Served as initial contact for team members, offering real-time coaching to boost productivity.
- Trained new associates on safety procedures and equipment operation to maintain consistent performance.
- Assisted Area Managers with shift planning and task prioritisation to achieve fulfilment goals.
Senior Process Associate (French Process)
Capgemini
Noida
2022.10 - 2023.05
- Resolved complex issues, enhancing client satisfaction.
- Optimised workflow processes through analytical skills.
- Managed cross-functional teams to deliver intricate projects on time.
- Oversaw multiple projects simultaneously, ensuring timely task completion.
Senior Customer Representative (French Process)
Sitel Pvt Ltd (Equifax)
Gurgaon
2019.09 - 2022.09
- Resolved customer inquiries through effective communication, boosting satisfaction and loyalty.
- Utilised CRM software to track interactions, ensuring accurate records and streamlined processes.
- Collaborated with team members to tackle complex issues, enhancing customer retention.
- Managed intricate customer interactions, reduced response times, and implemented efficient problem-solving strategies.
Process Associate (French Process)
Concentrix (Amazon)
Gurgaon
2018.10 - 2019.01
- Managed customer inquiries for Amazon marketplace, resolving complex issues efficiently.
- Facilitated smooth transaction processes and dispute resolution for sellers and buyers.
- Analysed customer feedback patterns to identify recurring issues and propose process improvements.
Education
Bachelor's in Arts - English
Delhi University
Delhi 2017.09 - 2020.09
MSc. - International Business with HR Management
Ulster University
Birmingham 2023.09 - 2024.10
Skills
- Multitasking
- Time management
- Attention to detail
- Adaptability
- Analytical thinking
- Customer engagement
- Leadership
- Team collaboration
Certification
- Certificate Course in French Language | Delhi University Sep 2016 - Oct 2017
- DELF A2 & B1 in French | Alliance Francaise de Delhi Mar 2018 - Sep 2018
- Diploma in French Language | Delhi University Sep 2017 - Oct 2018
- B2 Level in French | Langma International School Sep 2018 - Aug 2019
Languages
English
Upper intermediate
Hindi
Native
French
Upper intermediate
TEF Canada
Successfully completed the TEF Canada exam with CLB 5+ proficiency across all four language skills.
Timeline
Process Guide
Amazon
2024.10 - 2025.11
MSc. - International Business with HR Management
Ulster University
2023.09 - 2024.10
Senior Process Associate (French Process)
Capgemini
2022.10 - 2023.05
Senior Customer Representative (French Process)
Sitel Pvt Ltd (Equifax)
2019.09 - 2022.09
Process Associate (French Process)
Concentrix (Amazon)
2018.10 - 2019.01
Bachelor's in Arts - English
Delhi University
2017.09 - 2020.09