Mahima Satter

York,Yorkshire

Summary

Politics and International Relations Graduate with a strong interest in technology, digital transformation, and client-focused service delivery. Proven ability to learn new systems quickly and apply them accurately in fast-paced, customer-facing roles that demand coordination, precision, and clear communication. Skilled at translating complex information for varied audiences and at managing multiple records, schedules, and processes at once without losing attention to detail. Consistent, dependable, and eager to grow professionally — seeking an Implementation Specialist role where I can guide organisations through smooth onboarding and successful adoption of new software solutions.

Overview

years of professional experience

Work history

Bartender

The Starr In The City

York , Yorkshire

2024.07 - 2026.06

Managed multiple tasks simultaneously in fast-paced, high-pressure environment, maintaining composure and accuracy during peak service periods
Received and verified incoming deliveries against order documentation, identifying discrepancies and ensuring accurate stock records before sign-off
Coordinated closely with team members to ensure smooth operations during busy periods, adapting quickly to shifting priorities and unexpected demands
Communicated effectively with a diverse range of customers and colleagues, adapting approach to suit different needs and resolving issues diplomatically
Prioritised competing demands during high-volume shifts, making quick decisions to maintain service quality and operational flow
Rapidly absorbed detailed product knowledge and procedural updates, demonstrating ability to learn complex systems and apply them under pressure

Optical Assistant

Purely Spectacles

Burnley, Lancashire

2020.01 - 2023.09

Conducted pre-screening assessments and compiled detailed documentation ahead of appointments, developing precision and record-keeping discipline essential for compliance-driven environments
Managed appointment scheduling, patient records, and order processing simultaneously, building strong organisational skills applicable to coordinating complex logistics workflows
Assessed individual customer requirements and recommended tailored solutions within budget constraints, reflecting the consultative problem-solving approach needed when managing client accounts and shipment specifications
Processed orders for both standard stock and bespoke customer prescriptions, coordinating with suppliers and tracking progress through to delivery—mirroring end-to-end order fulfilment processes
Verified incoming deliveries against purchase records, identifying discrepancies and updating systems accordingly—a direct parallel to cargo inspection and inventory reconciliation
Liaised between clinical staff and customers to communicate detailed information and ensure smooth handovers, developing the cross-functional coordination skills critical to managing stakeholders across a supply chain
Established strong rapport with customers through attentive listening skills.

Education

A-Levels - Psychology, Sociology, Politics

St Christopher’s CE Sixth Form

Accrington, Lancashire

Bachelor of Arts (3rd Year) - Politics and International Relations

York St John University

York, Yorkshire

GCSEs - 10 GCSEs

Blessed Trinity RC College