Mahima Roka
Birmingham,West Midlands
Summary
Dynamic and multilingual professional with a strong foundation in leadership and customer service. Demonstrates exceptional communication proficiency and assertiveness in handling diverse situations, ensuring constructive feedback and effective team collaboration. Skilled in cash handling and committed to delivering outstanding customer experiences, with a career goal of advancing into leadership roles within the service industry.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Crew member
wingstop
London, City of London
2024.05 - Current
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
Supervisor
cinnabon
London, City of London
2023.11 - 2024.02
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Fostered a positive work culture to boost employee morale.
- Conducted performance appraisals with employees for career development discussions.
Supervisor
JD Sports
London, City of London
2022.09 - 2023.10
- Managed daily operations to increase productivity.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Assisted in the recruitment process for hiring quality staff members.
- Identified potential risks and mitigated them through proactive measures.
Summer camp assistant
super camp
London, City of London
2022.06 - 2022.08
- Coordinated team-building exercises to foster camaraderie amongst campers.
- Organised leisurely canoe rides on the lake for exciting water-based recreation.
- Provided first aid treatment when necessary, ensuring immediate care for injuries or illnesses.
- Collaborated with fellow assistants to create an efficient working routine.
Waitress assistant
Patri
London, City of London
2021.02 - 2022.08
- Assisted in menu planning, contributing to variety and innovation.
- Followed health regulations whilst handling food, promoting safe practices.
- Enhanced dining experience through friendly interaction with customers.
- Managed cash register efficiently, ensuring accurate billing process for customers.
Education
A-Levels - sports science
Featherstone high school
London 2020.09 - 2022.05
A-Levels - double science
featherstone high school
London 2020.09 - 2022.05
GCSEs -
Featherstone high school
London 2014.09 - 2020.06
Skills
- Leadership
- Bilingual or multilingual
- Assertiveness handling
- Constructive feedback
- Customer Service
- Cash handling
- Team player
- Communication proficiency
Languages
Hindi
Native
Affiliations
- gym
Timeline
Crew member
wingstop
2024.05 - Current
Supervisor
cinnabon
2023.11 - 2024.02
Supervisor
JD Sports
2022.09 - 2023.10
Summer camp assistant
super camp
2022.06 - 2022.08
Waitress assistant
Patri
2021.02 - 2022.08
A-Levels - sports science
Featherstone high school
2020.09 - 2022.05
A-Levels - double science
featherstone high school
2020.09 - 2022.05
GCSEs -
Featherstone high school
2014.09 - 2020.06