Mahima Roka
Birmingham,West Midlands
Summary
Dynamic and multilingual professional with a strong foundation in leadership and customer service. Demonstrates exceptional communication proficiency and assertiveness in handling diverse situations, ensuring constructive feedback and effective team collaboration. Skilled in cash handling and committed to delivering outstanding customer experiences, with a career goal of advancing into leadership roles within the service industry.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Crew member
wingstop
London, City of London
05.2024 - Current
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
Supervisor
cinnabon
London, City of London
11.2023 - 02.2024
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Fostered a positive work culture to boost employee morale.
- Conducted performance appraisals with employees for career development discussions.
Supervisor
JD Sports
London, City of London
09.2022 - 10.2023
- Managed daily operations to increase productivity.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Assisted in the recruitment process for hiring quality staff members.
- Identified potential risks and mitigated them through proactive measures.
Summer camp assistant
super camp
London, City of London
06.2022 - 08.2022
- Coordinated team-building exercises to foster camaraderie amongst campers.
- Organised leisurely canoe rides on the lake for exciting water-based recreation.
- Provided first aid treatment when necessary, ensuring immediate care for injuries or illnesses.
- Collaborated with fellow assistants to create an efficient working routine.
Waitress assistant
Patri
London, City of London
02.2021 - 08.2022
- Assisted in menu planning, contributing to variety and innovation.
- Followed health regulations whilst handling food, promoting safe practices.
- Enhanced dining experience through friendly interaction with customers.
- Managed cash register efficiently, ensuring accurate billing process for customers.
Education
A-Levels - sports science
Featherstone high school
London 09.2020 - 05.2022
A-Levels - double science
featherstone high school
London 09.2020 - 05.2022
GCSEs -
Featherstone high school
London 09.2014 - 06.2020
Skills
- Leadership
- Bilingual or multilingual
- Assertiveness handling
- Constructive feedback
- Customer Service
- Cash handling
- Team player
- Communication proficiency
Languages
Hindi
Native
Affiliations
- gym
Timeline
Crew member
wingstop
05.2024 - Current
Supervisor
cinnabon
11.2023 - 02.2024
Supervisor
JD Sports
09.2022 - 10.2023
Summer camp assistant
super camp
06.2022 - 08.2022
Waitress assistant
Patri
02.2021 - 08.2022
A-Levels - sports science
Featherstone high school
09.2020 - 05.2022
A-Levels - double science
featherstone high school
09.2020 - 05.2022
GCSEs -
Featherstone high school
09.2014 - 06.2020
Similar Profiles
Yoairee BautistaYoairee Bautista
Cashier/ Line worker at WingstopCashier/ Line worker at Wingstop
Heather MelendezHeather Melendez
Shift Leader at WingstopShift Leader at Wingstop
Amber McGowanAmber McGowan
Cashier Team Lead at WingstopCashier Team Lead at Wingstop
Mikel GreenMikel Green
Cook at WingstopCook at Wingstop
Anisah KhanAnisah Khan
Carer at Penderlers TrustCarer at Penderlers Trust