Mahima Chowdhury
Northampton,
Summary
Experienced and results-driven warehouse professional with a strong background in coordinating and executing daily warehouse operations, including picking, packing, engraving and shipping. Proven ability to lead teams to meet performance targets, maintain high levels of accuracy and quality, and ensure compliance with health and safety standards. Skilled in using warehouse management systems, managing KPIs, and driving process improvements. Adept at problem-solving, team development, and delivering excellent service in fast-paced, deadline-driven environments.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Step-up Team Leader
ILG Logistics
Northampton, Northamptonshire
06.2025 - Current
- Successfully stepped up to lead warehouse team operations, ensuring accurate and timely picking, packing, and dispatch in line with company standards.
- Coordinated daily workflow and delegated tasks effectively across the team to meet service level agreements and performance targets.
- Regularly monitored and reported on team KPIs, promoting a culture of accountability and continuous improvement.
- Supported the training and onboarding of new team members, ensuring consistent understanding of safety procedures and operational processes.
- Maintained high standards of stock accuracy, labelling, and inventory layout to optimize picking efficiency.
- Demonstrated forward-thinking and adaptability during peak periods and process changes, ensuring service continuity.
Administrative Assistant
ILG Logistics
Northampton, Northamptonshire
11.2024 - 05.2025
- Provided vital administrative and operational support within the warehouse, ensuring smooth day-to-day processes across the picking, packing and shipping departments.
- Identified and resolved packing station errors, including system malfunctions and hardware issues, to minimize downtime and maintain workflow continuity.
- Responsible for opening, unlocking, and resetting pack stations, ensuring they were operational for the team at the start of each shift.
- Investigated and resolved shipping label errors to avoid dispatch delays and maintain service quality.
- Cleared backorders efficiently by monitoring system queues, following up on stock availability, and updating order statuses to meet client expectations.
- Acted as a key support to the Team Leader, assisting with task coordination, reporting, and team communication during high-volume periods or staff absences.
- Managed client queries professionally, responding in a timely manner and investigating order, system, or dispatch issues to provide accurate solutions.
- Contributed to a positive team environment by being proactive, detail-oriented, and responsive to both team and customer needs.
Warehouse Operative
ILG Logistics
Northampton, Northamptonshire
09.2024 - 10.2025
- Carried out a variety of key warehouse duties including picking, packing, and engraving, ensuring accuracy, quality, and efficiency in all tasks.
- Accurately picked customer orders using hand-held scanners, following system prompts and warehouse layout to meet daily targets.
- Packed items to company standards, ensuring correct labeling, secure packaging, and adherence to presentation guidelines for client satisfaction.
- Operated engraving equipment to personalize products according to customer specifications, maintaining attention to detail and product quality.
- Maintained a clean and safe workstation, consistently following health and safety procedures and contributing to a hazard-free environment.
Warehouse Administrator
GXO logistics
Northampton, Northamptonshire
03.2023 - 08.2024
- Streamlined warehouse operations by implementing efficient administrative procedures.
- Handled shipping documentation, providing accurate record keeping.
- Planned work rotas to optimise team performance and target achievement.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
Education
M.Sc - Data Science
Coventry University
01.2023 - 03.2024
B.Sc - Computer Science & Engineering
Leading University
01.2018 - 03.2022
Skills
- Team Leadership & Coordination: Proven ability to lead and support warehouse teams to achieve daily targets and maintain performance under pressure
- Problem-Solving & Troubleshooting: Expertise in identifying inefficiencies in warehouse operations and implementing solutions to improve workflow and productivity
- Communication: Experienced in clear written and verbal communication, working with colleagues and managers to ensure smooth day-to-day operations
- KPI Management: Familiar with working towards operational KPIs and service level agreements, including dispatch accuracy and on-time delivery
- Power BI: Proficient in creating interactive reports, dashboards, and data visualizations to provide insights into warehouse performance and inventory trends
- Software Proficiency: Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Power BI)
- Adaptability & Time Management: Flexible and capable of prioritizing tasks in a dynamic and fast-paced operational environment
- Inventory & Stock Control: Familiar with managing stock locations, resolving backorders, and supporting replenishment processes
Certification
CMI Level & Certificate in Streategic Management and Leadership Practice
Chartered Management InstituteChartered Management Institute
Issued Mar 2024Credential ID P05042284
First Aid Certification
Lily Dean Training
Affiliations
- Managing personal or work calendars.
- Volunteering for community or charity events.
- Organizing fundraisers, conferences, or workshops.
Languages
English
Advanced
Bengali
Native
Hindi
Intermediate
References
References available upon request.
Timeline
Step-up Team Leader
ILG Logistics
06.2025 - Current
Administrative Assistant
ILG Logistics
11.2024 - 05.2025
Warehouse Operative
ILG Logistics
09.2024 - 10.2025
Warehouse Administrator
GXO logistics
03.2023 - 08.2024
M.Sc - Data Science
Coventry University
01.2023 - 03.2024
B.Sc - Computer Science & Engineering
Leading University
01.2018 - 03.2022
Similar Profiles
Yousef ArafatYousef Arafat
Operations Manager at ILGOperations Manager at ILG
Damien GehringerDamien Gehringer
Warehouse Order Picker at ILG TownsvilleWarehouse Order Picker at ILG Townsville
MAJID MANSOURMAJID MANSOUR
STONE COUNTER TOPS WAREHOUSE LEAD at TH WINSTON/STERLING/ILG COMPANYSTONE COUNTER TOPS WAREHOUSE LEAD at TH WINSTON/STERLING/ILG COMPANY
Sofiya NykolyukSofiya Nykolyuk
F&B Team Member / Step up Team Leader at Center Parcs IrelandF&B Team Member / Step up Team Leader at Center Parcs Ireland
Nigel Mondesir-DunwellNigel Mondesir-Dunwell
Warehouse Operative/ Step Up Team Leader at Staci UKWarehouse Operative/ Step Up Team Leader at Staci UK