Mahim Choudhury
London
Summary
A young highly motivated proactive tech-savvy people’s person to which I take pride in completing tasks to the best of my ability being able to maintain professionalism whilst working under pressure. With a strong track record of exceeding targets and delivering high-impact results, I have learnt to adapt effectively to different situations working towards set goals. As an organised professional, I am charismatic, determined, always willing to help others; which is enhanced by having an approachable manner and friendly personality. My passion for building meaningful client relationships is enhanced further with the use of my global tailorable communication skills, efficiently improving team collaboration and customer engagement. An enthusiastic team player with a proactive mindset which has benefited me in the different roles I have undertaken allowing me to help raise company sales targets whilst also assisting and motivating new staff members with the duties given to them. Being born, bred and educated in Central London (London Bridge), I have developed exceptional customer/client services skills over the years, understanding the importance of adaptability and client-centric service across diverse audiences. I bring energy, upmost focus, and a winning mindset to every role!
Overview
9
9
years of professional experience
17
17
years of post-secondary education
Work history
Research Associate
Ronin International
09.2024 - 08.2025
- Company Overview: Accurate and accelerated real-time primary data collection process executed via cutting-edge mixed methodologies provided by the award-winning global (7 worldwide offices) independent market research & consultancy company, founded in 1986
- Implementing traditional and modern innovative methodologies to conduct pinpoint precise key insight interviews primarily focused on 'Hard to Reach' audiences ranging from high-calibre professionals, decision-making senior managements (CEO/COO/CFO/CMO/CIO/CHRO/OPS/MD/GM) in large org, scientists, engineers, policy makers and other top tier KOL's for research objectives
- Gaining new B2B & B2C clients/customers sales via cold calling & emails, executing leads into closed deals, softs to hards, generating new potential businesses & clients using all available CRM systems & business focused social-media platforms (LinkedIn) & maintaining relationships with existing clients (PCP’s)
- Projects (B2B/B2C) completed surpassing expected strike rates (KPI’s): UK Social Issues (on behalf of Ipsos), Libraries (on behalf of Elsevier), HR Indeed/Reed/Totaljobs (on behalf of Ipsos & Stepstone Group), CEMEX Cement/Concrete/Aggregates, ABB Electrification & Automation, HVAC-R Heating/Ventilation/AC/Refrigeration (on behalf of Trane Technologies), UK Pubs (on behalf of PepsiCo inc), EV Flash (USA), Schneider Electric (on behalf of GfK), Business Confidence Monitor 2025 Q1, Q2 & Q3 (on behalf of The Institute of Chartered Accountants in England & Wales), European Investment Bank & currently Bibby Financial Services (on behalf of Critical Research)
- Accurate and accelerated real-time primary data collection process executed via cutting-edge mixed methodologies provided by the award-winning global (7 worldwide offices) independent market research & consultancy company, founded in 1986
Executive Research Interviewer
Kudos Research
London
03.2024 - 08.2024
- Conducting qualitative and quantitative surveys with the general public (B2C) and businesses (B2B) internationally on various topical subjects
- Recording accurate interview research outcomes onto the NEBU CRM data integrated system via CATI
- Probing clients to record accurate precise verbatims
- Rapport building with direct contacts, non-direct contacts, potential leads and gatekeepers in order to gain more completed surveys with as much information as possible whilst working as part of a team
- Admin skills whilst strategically organising hard/soft appointments also follow-up interviews
- Tailored verbal/non-verbal communication skills to assist different target audience worldwide
- Collating and reviewing information collected and compiling reports to pass back to the client commissioning the research
- Topical projects worked on surpassing expected strike rates (KPI’s) whilst successfully achieving commission replacing base rate: KONE (US & Canada), DHL (APEC/MENA/Europe/US & Canada) & European Investment Bank (EIB) in collaboration with Columbia university on behalf of Ipsos Ltd
Server/Waiter/Host/Expediter
Dishoom Restaurant
London
08.2023 - 03.2024
- Welcoming customers, reading and listening attentively to customers to determine beverage preferences, making recommendations and taking drink orders
- Knowledge of the breakfast/all-day menus with the ability to make suggestions, modify dishes accordingly with the allergens, suggest substitutes and recommending dishes with relevant wines & cocktails
- Serving starters, mains, desserts & drinks to customers whilst adhering to all food safety and quality regulations
- Taking inventory and ordering supplies to ensure section and tables are well-stocked
- Handling cash, debit and credit card transactions, ensuring charges are accurate
- General FOH expeditor (expo) ensuring food orders are prepared and delivered accurately, efficiently & allergen tailored liaising between the kitchen expo & food runners
BT Sales Agent
CCA International
03.2023 - 11.2023
- Outbound/Inbound calling to promote the products and services to our b2c clients
- Working to exceed set targets as agreed with team manager
- Use available resources to improve product knowledge with the aim of becoming a product expert
- Dealing with customer orders, credit and debit card payments, enquiries and complaints
- Support for customers to assist and help them fix computer, Wi-Fi, TV, mobile phones problems
Sales Assistant
CEX
11.2021 - 12.2022
- Responsible for selling tech products by identifying leads and handling enquiries
- Educating prospects on products through calls, trainings, presentations and providing existing customers with exceptional support
- Create, plan, schedule meetings and deliver presentations on company products with prospects
- Track all sales activities in company CRM system and keep current by updating account information
- Develop strong, ongoing relationships with prospects and customers
- Coordinate with other team members and departments to optimize the sales effort whilst reporting to store manager
Allocations & Credit Control
Giant Group Plc
02.2021 - 09.2021
- Processing new registrations for all contractors on to the umbrella scheme
- Updating new client information on the internal systems
- Registering new recruitment agencies and consultants on the internal systems
- Input data to raise invoices for the services provided
- Meeting deadlines and working to exceed set targets
- Retrieve information from the intranet, Excel spreadsheet and outlook
- Respond to internal and external queries and take the appropriate action
- Request further information from clients to allocate funds received
- Using internal reports to effectively track and manage the workflow
- Taking responsibility for personal workload, including following up queries, on hold contracts and requests for awaiting documents information.
- Generating and processing take home pay calculations for clients
- Taking on inbound calls for general enquiries, new enquiries, existing enquiries, calculating quotes, discussing umbrella schemes, chasing up authorisations, pay checks, tax calculations, timesheets and other enquires
- Making outbound calls to potential clients to discuss joining Giant Umbrella
Barman/ Lead Waiter
Indian Ocean Restaurant
11.2016 - 12.2020
- Taking phone call takeaway orders
- Food running, table setting, bar, and cash handling
- Training & assisting commis waiter & other FOH staff
- Anticipating customer needs, adapting service styles
- Product knowledge
- Increasing sales
Education
Charles Dickens Primary School
London 09.1999 - 07.2007
GCSEs - 15 GCSE’S A-C including Math's and English
St. Michael's & All Angels COE Academy
London 09.2007 - 07.2012
A-Levels - 3 AS levels Math’s, Economics & Media Studies
City & Islington Sixth Form College
London 09.2012 - 07.2013
Access to Higher Education Level 3 Diploma - Business
Lewisham Southwark College (Waterloo Campus)
London 09.2017 - 06.2018
Bachelor of Arts, BA - Economics
Goldsmiths, University of London
London 10.2018 - 07.2021
Skills
- Motivate Others/Team Worker
- Multi-Tasking
- Exceptional Problem Solver
- Work Well Under Pressure
- IT Literate (Touch-Type)
- Highly Adaptable
- Exceptional Customer Service Skills
- Sales/Closing/Negotiations
- B2B/B2C Inbound/Outbound
- Rapport Building
- CATI
- CRM
- Microsoft Suite Proficient incl Excel
- Generating New Business/Sales/Upselling
- Tailorable Verbal Communication Skills
- Probing
- Objection Handling
Awards
- Certificate for participating in the London Math's Championship 2007
- Metropolitan Volunteer Police Cadets with the Southwark North Unit
- Top performer at Kudos Research & currently top performer at Ronin International
Hobbies and Interests
- Participating in several extra-curricular activities, like street dance and school productions.
- Playing Football, Boxing, and Gym.
- Reading world events and news from the BBC, Guardian and the Independent.
References
References available upon request.
Timeline
Research Associate
Ronin International
09.2024 - 08.2025
Executive Research Interviewer
Kudos Research
03.2024 - 08.2024
Server/Waiter/Host/Expediter
Dishoom Restaurant
08.2023 - 03.2024
BT Sales Agent
CCA International
03.2023 - 11.2023
Sales Assistant
CEX
11.2021 - 12.2022
Allocations & Credit Control
Giant Group Plc
02.2021 - 09.2021
Bachelor of Arts, BA - Economics
Goldsmiths, University of London
10.2018 - 07.2021
Access to Higher Education Level 3 Diploma - Business
Lewisham Southwark College (Waterloo Campus)
09.2017 - 06.2018
Barman/ Lead Waiter
Indian Ocean Restaurant
11.2016 - 12.2020
A-Levels - 3 AS levels Math’s, Economics & Media Studies
City & Islington Sixth Form College
09.2012 - 07.2013
GCSEs - 15 GCSE’S A-C including Math's and English
St. Michael's & All Angels COE Academy
09.2007 - 07.2012
Charles Dickens Primary School
09.1999 - 07.2007
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