Hi, I’m
Mahi Pradeep
Business Manager
East Grinstead
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 2-year history of successful industry performance. I have completed my Master's in Management, specializing in International Management to channel my career path and use my experience to develop skills required in the professional stream.
Overview
3
years of professional experience
4
years of post-secondary education
Work History
Cognizant Technology Services India Pvt.Ltd
Graduate Voice Analyst
07.2020 - 04.2021
Job overview
- The primary task was to pick calls from our clients based in Canada and troubleshoot their in-store and office problems.
- I was able to troubleshoot the client's problems in
Salesforce, SAP and Acessvia, and various softwares. - Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- There were multiple in-store issues that I was trained to troubleshoot such as Lexmark printers, Lane failures, and Store Network failures.
- In December, I had accomplished picking 53 calls and
resolved 48 of those tickets in one day. Also, I was
recognized as one of the analysts to pick up the maximum number of calls. - Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
The Garden Hammocks Ltd (UK)
Business Manager
11.2017 - 03.2019
Job overview
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Analyzed delivery and shipping operations to reduce shipment turnaround time and store surcharges.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drafted invoices for completed work.
London Rd Bar & Grill
Waiting Staff Member (Part-time)
10.2021 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
University of Brighton, Brighton
Master of Science from International Management
09.2021 - 10.2022
SRM Institute of Science And Technology, Chennai
BBA from Business Administration
05.2017 - 04.2020
Skills
- Management Training
- Recruiting and Hiring
- Financial Statement Review
- Staff Management
- Sales and Marketing
- Customer Service
- Verbal and Written Communication
- Administrative Management
- Analytical Thinking
- Sales Tracking
- Focus and Follow-Through
- Business Leadership
Accomplishments
1. Best Student (09/2015 - 10/2015)
Won the Best Student Certificate for the month of September 2015 in St. John's International Residential School.
2. Best Orator (2015 - 2016)
Was awarded the "Best Orator in Boys" during my school's annual day in St. John's International Residential School.
3. Director of Rotract Club (06/2015 - 03/2016)
Was the "Director"of the Rotract Club in St. John's International Residential School.
Languages
Malayalam
Native language
English
Proficient
C2
Tamil
Intermediate
B1
Malayalam
Intermediate
B1
Hindi
Intermediate
B1
Timeline
Waiting Staff Member (Part-time)
London Rd Bar & Grill
10.2021 - Current
University of Brighton
Master of Science from International Management
09.2021 - 10.2022
Graduate Voice Analyst
Cognizant Technology Services India Pvt.Ltd
07.2020 - 04.2021
Business Manager
The Garden Hammocks Ltd (UK)
11.2017 - 03.2019
SRM Institute of Science And Technology
BBA from Business Administration
05.2017 - 04.2020
Similar Profiles
Pavan DachepalliPavan Dachepalli
Team Leader at Cognizant technology India Pvt.LtdTeam Leader at Cognizant technology India Pvt.Ltd
Felix Stany GFelix Stany G
Senior Associate Project at Cognizant Technology Solutions India Pvt.LtdSenior Associate Project at Cognizant Technology Solutions India Pvt.Ltd
Sindhuja MylavarapuSindhuja Mylavarapu
Senior Process Executive at Cognizant Technology Services India Private LimitedSenior Process Executive at Cognizant Technology Services India Private Limited