Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
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Mahi Fazle

Summary

Dynamic and results-driven Manager with over five years of retail experience in managerial roles, including a year in Profit Protection. I excel at driving sales and consistently exceeding KPIs through strategic planning and execution. My leadership fosters a positive working culture that empowers teams to achieve their potential while upholding operational excellence. With a keen eye for detail and a proactive approach to problem-solving, I prioritise profitability and exceptional customer service, ensuring memorable interactions. My commitment to continuous improvement and innovation has been key to delivering sustained growth and success in competitive retail environments.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work history

Operations manager

John Lewis & Partners
03.2025 - Current
  • Drive commercial performance by optimising operational efficiency, cost control, and resource allocation, ensuring business targets are met or exceeded.
  • Directing and overseeing the performance and well-being of a diverse team comprising over 400 partners and 8 team managers, cultivating a culture of collaboration, engagement, and shared purpose in strict alignment with the partnership ethos of John Lewis, thereby ensuring optimal operational efficiency, partner satisfaction, and organisational cohesion
  • Conduct thorough investigations into stock discrepancies, theft, or policy breaches, collaborating with relevant stakeholders to ensure accountability, maintain compliance, and strengthen operational integrity.
  • Lead and develop high-performing teams through structured training, clear performance expectations, and a culture of accountability, fostering engagement and continuous improvement.
    Enhance loss prevention strategies by implementing robust stock management controls, conducting systematic audits, and identifying process vulnerabilities to mitigate shrinkage and maximise profitability.
  • Analyse sales and operational data to identify trends, improve efficiency, and optimise stock availability, ensuring alignment with market demand and customer expectations.
    Implement and oversee compliance measures to safeguard company assets, ensuring adherence to internal policies and industry regulations.
  • Foster a positive and collaborative work environment, promoting teamwork, recognition of achievements, and professional development to drive overall business success.
    Champion process improvements and

Manager

Matalan
01.2025 - 03.2025
  • Achieve Sales Targets: Strategically drive sales performance by implementing innovative merchandising techniques and promotional initiatives, ensuring the store consistently meets and exceeds established sales targets while maximising profitability.
  • Team Development: Cultivate a culture of growth and empowerment by prioritising comprehensive training and mentorship programmes, fostering individual strengths, and encouraging professional development that aligns with both team aspirations and organisational goals.
  • Cultivate Store Culture: Enhance the shopping experience by nurturing a positive, inclusive, and customer-centric environment that reflects the core values of Matalan, thereby inspiring both staff and customers to engage with and champion the brand.
  • KPI Management: Diligently monitor and analyse key performance indicators, utilising data-driven insights to refine operational processes and drive strategic decision-making, ultimately enhancing both customer satisfaction and overall store performance.
  • Inventory Management: Oversee effective inventory control and stock management processes, ensuring optimal product availability while minimising wastage and ensuring compliance with health and safety regulations.
  • Customer Engagement: Lead initiatives that prioritise exceptional customer service, actively seeking feedback and implementing improvements that enhance customer loyalty, retention, and satisfaction.

Manager

JD Sports Fashion PLC
02.2023 - 12.2024
  • Organisational Culture: Build a workplace culture that emphasises inclusivity and teamwork, creating a supportive environment that boosts employee morale and engagement.
  • Sales Excellence: Develop effective sales strategies that increase revenue, using data insights to improve sales tactics and enhance customer interactions for better conversion rates.
  • Customer-Centric Approach: Focus on a customer-first mindset, enhancing the buying experience through excellent service and proactive engagement that builds brand loyalty.
  • Market Analysis for Growth: Regularly analyse market trends and sales data to make informed decisions, ensuring our sales strategy stays competitive and fosters growth.
  • Talent Development: Prioritise the recruitment, training, and retention of top talent, encouraging continuous learning and development that strengthens our sales team.
  • Brand Integrity: Maintain strong brand values and ethical practices, ensuring our actions align with the vision and mission of JD Sports.
  • Effective Communication: Create clear channels for communication to ensure everyone is informed and working together, supporting a unified culture that drives sales success.

Profit Protection Officer

JD Sports Fashion PLC
08.2023 - 02.2023
  • Inventory Management and Loss Prevention: Conduct thorough reviews of inventory and stock levels while investigating any suspected instances of employee pilferage to mitigate losses.
  • Collaboration with Law Enforcement: Partner with West Midlands Police and security agencies to apprehend shoplifters, gather necessary evidence, and facilitate prosecution processes.
  • Threat Monitoring: Actively monitor public areas to identify and assess potential security threats, ensuring a safe environment for both customers and staff.
  • Policy Reinforcement: Strengthen and enforce company policies and procedures that pertain to safety, security, surveillance, and loss prevention, ensuring compliance and awareness among all employees.
  • External Collaboration: Establish and maintain external partnerships in conjunction with the Profit Protection team to enhance overall security measures and loss prevention strategies.

Store Supervisor

JD Sports Fashion PLC
01.2022 - 08.2022
  • Daily Store Operations Oversight: Supervise daily store activities while ensuring adherence to company policies and procedures.
  • Staff Management and Training: Lead and train team members, which includes scheduling shifts and conducting performance evaluations to enhance staff effectiveness.
  • Inventory Management: Monitor and manage inventory levels to ensure efficient stock handling and replenishment.
  • Customer Service Excellence: Deliver exceptional customer service by promptly addressing inquiries and resolving any issues to enhance the shopping experience.
  • Regular Store Audits: Conduct periodic store audits to verify compliance with safety and cleanliness standards, ensuring a welcoming environment for customers.
  • Team Building and Development: Promote a positive team atmosphere while encouraging ongoing staff development to foster growth and collaboration.

Administrator

JD Sports Fashion PLC
06.2021 - 01.2022
  • Equipment Operation: Utilise scanners, scales, cash registers, and related electronic devices to facilitate transactions.
  • Refund and Exchange Processing: Handle refunds and exchanges efficiently while addressing and resolving customer complaints.
  • Payment Acceptance: Accept payments, ensuring accuracy in pricing and quantity, and provide receipts for all transactions.
  • End-of-Day Cash Handling: Perform cash-up procedures at the conclusion of the trading day, adhering to established company protocols.

Sales Assistant

JD Sports Fashion PLC
City
10.2020 - 06.2021
  • Store Condition and Merchandising: Ensure the store is maintained to exceptional condition and visual merchandising standards.
  • Shipment Receiving: Take an active role in the receiving and processing of new shipments.
  • Customer Greeting: Welcome and greet customers warmly to create a positive shopping atmosphere.
  • Needs Assessment: Determine customers' needs and wants to provide tailored assistance and recommendations.
  • Pressure Management: Demonstrate efficiency and composure while working under pressure in a fast-paced environment.

Sales Assistant

British Heart Foundation
09.2020 - 02.2021
  • Maintain Store Condition and Visual Merchandising: Ensure the store is clean, organised, and visually appealing.
  • Recommend and Display Items: Provide tailored product suggestions and effectively showcase merchandise.
  • Maintain Stock Levels: Restock merchandise promptly to ensure high availability.
  • Process Payments: Handle cash and card transactions securely and efficiently.
  • Develop Teamwork and Communication Skills: Promote collaboration and maintain open communication within the team.

Education

A - Levels - Sociology, English Language, Media Studies

Hamstead Hall Academy Sixth Form
09.2018 - 06.2019

Skills

  • Effective communicator
  • Commercial awareness
  • Adaptability
  • Conflict Management
  • Leadership
  • Teamwork
  • Organisation
  • Maintaining office records
  • Investigative interviewing
  • Crime detection and prevention
  • De-escalation strategies

Languages

English
Bengali
Arabic

Custom

  • Gym
  • Football
  • Mix Martial Arts
  • Music Composing

Timeline

Operations manager

John Lewis & Partners
03.2025 - Current

Manager

Matalan
01.2025 - 03.2025

Profit Protection Officer

JD Sports Fashion PLC
08.2023 - 02.2023

Manager

JD Sports Fashion PLC
02.2023 - 12.2024

Store Supervisor

JD Sports Fashion PLC
01.2022 - 08.2022

Administrator

JD Sports Fashion PLC
06.2021 - 01.2022

Sales Assistant

JD Sports Fashion PLC
10.2020 - 06.2021

Sales Assistant

British Heart Foundation
09.2020 - 02.2021

A - Levels - Sociology, English Language, Media Studies

Hamstead Hall Academy Sixth Form
09.2018 - 06.2019

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Mahi Fazle