Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mahesh Reddy Baddigam

Bristol

Summary

Motivated and results-driven manager with a knack for problem-solving and a talent for building and leading teams. Skilled in fostering positive customer relations and cultivating strong relationships. Utilizes independent decision-making skills and sound judgment to drive company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and elevate performance levels.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Deputy Manager

The Old Fish Market, Fuller's
06.2024 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Enhanced customer loyalty through personalized service, attentive assistance, and prompt resolution of issues.
  • Conducted regular performance evaluations for team members to provide constructive feedback and support professional growth opportunities.
  • Coordinated staff scheduling to ensure optimal coverage during peak business hours and special events.
  • Improved customer satisfaction by addressing and resolving complaints in a timely and professional manner.
  • Reviewed sales reports to identify trends, anticipate demand fluctuations, and make data-driven decisions on inventory management strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Assistant Manager

Fuller's, The Euston Flyer
04.2023 - 05.2024
  • Learnt new skills to enhance my career with our industry leading training and development.
  • Being as a service coach, maintained above 80% NPS score to deliver best customer service.
  • Trained the team members in an efficient way that they can build self-confidence.
  • Belong to a supportive, close-knit team.
  • Took responsibility for the happiness of customers and morale of staff.
  • Took ownership of problems, and I'll live by a mantra of 'always doing the right thing'.
  • In supporting the General Manager, learnt the business side of running a pub, developed my skills and garner the knowledge where I need to progress my career even further.

Assistant Manager

Anglo Indian Beverages
05.2021 - 03.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Master of Science - Business Analytics

Northumbria University
01.2023

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Sales Growth
  • Decision making skills
  • Scheduling and Coordinating

Certification

  • BIIAB Level 2 Award for Personal License Holders

Timeline

Deputy Manager

The Old Fish Market, Fuller's
06.2024 - Current

Assistant Manager

Fuller's, The Euston Flyer
04.2023 - 05.2024

Assistant Manager

Anglo Indian Beverages
05.2021 - 03.2023

Master of Science - Business Analytics

Northumbria University

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Mahesh Reddy Baddigam