Maheshi Warnasooriya
Ilford
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
Urban Revivo
04.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Receptionist
The Ivy Collection
07.2023 - 10.2024
- Warmly greeted guests upon arrival to create welcoming atmosphere
- Totalled bills for customers and accepted payment via cheque, currency and card payments
- Confidently managed customer requests by listening actively to concerns and providing positive solutions
- Memorised complete menu and offered guests knowledgeable suggestions
- Handled reservations to maximise covers and revenue
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables
- Delivered food and drinks discreetly for seamless and unobtrusive service
- Kept reception area clean and neat to give visitors positive first impression.
- Attended to customer's needs proactively for first-class waiting service
- Maintained excellent level of service in busy and demanding restaurant environment
Sales Associate
Jimmy Choo
04.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Retail sales associate
zara
02.2023 - 05.2024
- Resolved conflicts and defused stressful situations with emotional intelligence
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Greeted and directed incoming guests to support seamless office flow
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor of Arts - Fashion Design
Jimmy Choo Academy
London, United Kingdom07-2025
Fashion design with foundation year - Fashion design
Bucks new university
01.2022
First Friends
Skills
- Customer service
- Business development
- Problem-solving
- Team work
- Assistance
- Self-motivated
- Fashion and styling expertise
- Face-to-face selling
- Results driven
- Outgoing and enthusiastic
- Time management
- Teamwork and collaboration
- Listening skills
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Resolved product issue through consumer testing.
- Graduated in Fashion Design at the Jimmy Choo Academy
Timeline
Sales Associate
Urban Revivo
04.2025 - Current
Sales Associate
Jimmy Choo
04.2024 - 08.2024
Receptionist
The Ivy Collection
07.2023 - 10.2024
Retail sales associate
zara
02.2023 - 05.2024
Fashion design with foundation year - Fashion design
Bucks new university
Bachelor of Arts - Fashion Design
Jimmy Choo Academy
First Friends
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