Mahesh Upputuri

Innovative professional with over 10+ years of progressive experience in technical roles, specializing in a wide range of technologies and support domains within multicultural and global environments. Recognized for strong interpersonal, communication, and negotiation skills, combined with deep expertise in both open-source and commercial enterprise software. Proven ability to thrive in tightly change-controlled, large-scale environments with high technical complexity. Adept at working in globally distributed teams, with a strong customer focus and excellent interpretive and communication abilities. A collaborative team player, highly motivated to learn, and resourceful in applying both technical and interpersonal skills to solve complex challenges.

• ITIL 2011 Foundation Certified
• NetApp Certified Data Administrator, ONTAP
• NetApp Certified Implementation Engineer – Data Protection Specialist

• Atlanta Group, Autonet Insurance Group, Carole Nash & Swinton Insurance, Monitoring netapp alerts and performance using OCUM monitoring tool, Troubleshoots storage related issues and takes appropriate actions, Generates reports and analysis on storage usage, Setup CIFS and NFS share as user requirement, Snapshot, Snapmirror, Snaprestore, Vol Copy, ndmp copy, Deduplication, etc., Configuring SQL DB backups in NetApp Snapcenter., Experience in supporting NetApp storage infrastructure for global customers., Taking snapshots from the volumes., Adding space to the volumes as per request from customers., Outage handling at the filer end., Attending outage calls for storage filers and giveback activities on NetApp filers., Coordinating with Delivery Leads and Customers., Maintaining and updating documents & Assets Management., Performance monitoring and analysis., Monitoring Storage performance and health check-ups regularly., Troubleshooting backup job definition and strategies., Trouble shooting of problems related to ISCSI, and FC LUN’s., Flex clone and LUN clone creation., Auto support configuration and testing.
• AstraZeneca India Pvt Ltd & BCT Consulting Private Limited, AstraZeneca, Configuring the storage devices from the scratch., Managing storage devices like NetApp (7mode, cluster mode, MetroCluster & NetApp E-series) Hitachi (VSP G800 and G1000) SAN Switches (Brocade), Monitoring netapp alerts and performance using DFM & OCUM monitoring tool, Troubleshoots storage related issues and takes appropriate actions, Generates reports and analysis on storage usage, Setup CIFS and NFS share as user requirement, Physical Storage Management: Assigning disk ownership, aggregate, Flexible Volume, Qtree, RAID-DP, etc., Snapshot, Snapmirror, Snaprestore, Vol Copy, ndmp copy, Deduplication, etc., Experience in supporting NetApp storage infrastructure for global customers., Part of Level 3 support providing support to multiple customers as shared delivery., Handled Power UP and Power Down activities at Data Centers during the weekends by coordinating with respective teams., Taking snapshots from the volumes., Adding space to the volumes as per request from customers., Outage handling at the filer end., Attending outage calls for storage filers and giveback activities on NetApp filers., Coordinating with windows and UNIX team for server issue and giving suggestion., Provisioning Block-level storage (LUN) to server., Active/Active configuration, administration and Management of takeover and giveback., Planning, preparation and implementing data Ontap upgrades., Coordinating with Delivery Leads and Customers., Maintaining and updating documents & Assets Management., Performance monitoring and analysis., Monitoring Storage performance and health check-ups regularly., Troubleshooting backup job definition and strategies., Trouble shooting of problems related to ISCSI, and FC LUN’s., Flex clone and LUN clone creation., Auto support configuration and testing., Monitoring filers through NetApp Unified Manager, On-command Management console and Operations Manager., Creating LDEV's and mapping to Host's using Hitachi storage navigator., SAN administration, Brocade Zoning, managing LUNs and troubleshooting storage issues., Performed the Service Requests/Change requests based on business requirements., Working in rotational Basis., De-commissioning LUN’s to host from Hitachi storage navigator and Hitachi Command Suite., Replicating the volumes on local and remote level using shadow image and Hitachi universal replicator technology., Trouble shooting errors which are part of shadow image and checking Latency on LUN’s.
• GlobalLogic, Word & Brown (CA, USA), Day-to-day administration of NAS infrastructure using GUI and CLI., Creating Aggregates, Volumes and Qtrees and setting security style., Applying quotas on the qtrees., Snapshot creation, deletion and management in 7-mode and Cluster mode., NFS Export and CIFS Share the volume/qtree to the client and manage permissions in 7-mode and Cluster mode., Trouble shooting of problems related to CIFS and NFS shares., Performing folder restore using NDMP on NetApp Clusters., Creating Luns as per customer requirement in NetApp and mapping the luns to host through ISCSI or FC., Trouble shooting of problems related to ISCSI, and FC LUN’s., Working on SAN related performance issues., Performing all SAN based activities by using CLI & GUI., Creating igroups for ESX hosts., Flex clone and LUN clone creation., Managing and configuring the snap mirror and Snap vault., Creating a pair b/w source and destination as part Cluster Snap mirror., Monitoring the replication on daily basis., Regular checking the Logs for any errors in the NAS boxes., De-duplication and compression., Creating and managing the vfilers in 7-mode., Sync-mirror and cluster takeover and failover., Adding license to the filer., Creating Vservers and configuring required protocols on Vservers on cluster., Configuring a filer port as initiator or target., Opening service requests with NetApp and would work with NetApp personals on various critical situations., Monitoring filers through NetApp Unified Manager, On-command Management console and Operations Manager., Creating LDEV's and mapping to Host's using Hitachi storage navigator., performing local replication via shadow image in Hitachi., SAN administration, Brocade Zoning, managing LUNs and troubleshooting storage issues., Monitoring Ticketing tool provided by client., Working on change Requests and incidents., Working on documentation of consumption reports., Performed the Service Requests/Change requests based on business requirements.