Mahesh Ramamurthy
Campbell Park, Milton Keynes,Buckinghamshire
Summary
A highly motivated and results-driven professional with 30+ years of experience in the tourism and hospitality industry. Proven track record of developing and managing travel products, creating effective marketing strategies, and delivering exceptional customer service. Strong analytical and problem-solving skills with the ability to drive revenue growth, improve operational efficiency, and optimise profitability.
Overview
34
34
years of professional experience
1
1
year of post-secondary education
Work history
Disputes & Chargeback Specialist
T-Sys Managed Services EMEA
Milton Keynes, Buckinghamshire
2022.06 - Current
- Provided exceptional customer service to cardholders, resolving inquiries and complaints related to transactions and account management
- Collaborated with cross functional teams to escalate complex issues and provide timely and effective resolution to customer complaints
- Maintained accurate and detailed record of customer interactions and transactions
Shift Leader
Tesco Express
Milton Keynes, Buckinghamshire
2022.03 - 2022.05
- Joined the retail line as Shift Leader but soon realized that I could not continue as it involved heavy lifting, stretching and pulling hence resigned.
Warehouse Operative
Clipper John Lewis
Northampton
2021.11 - 2022.01
- Job involved processing of returned goods.
- To verify condition of goods, make appropriate entries into the system, generate labels, re-package them before sending it to dispatch section.
- Performed tagging and labelling of warehouse inventory.
General manager
Mathias Tourism Company
Kingdom of Bahrain
2019.04 - 2021.07
- Managed high-performing teams to deliver quality customer service and stable profits.
- Recruited top-performing candidates to build staff retention and team performance.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered business strategy to drive revenue and operational efficiencies.
- Researched business opportunities with new and existing customers, notifying sales team to follow up.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
Director
Clique India Tourism Pvt. Ltd
Bengaluru, India
2015.11 - 2018.09
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Developed strategic partnerships to expand client base.
- Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
- Maintained up-to-date knowledge of travel products, industry trends and regulations in the represented destinations
- Maintained strong relationships with travel partners, vendors and suppliers to ensure seamless delivery of travel products and services
- Managing all aspects of travel planning including accommodation, transportation, dining and entertainment.
Manager
Gulf Ventures, Oman
Muscat, Sultanate of Oman
2013.03 - 2015.09
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Established new markets to drive tourism business worth over $4.1M
- Supported business development activities and onboarded new clients to grow revenues.
- Guided staff to bolster overall team performance, resilience and cohesion.
- Planned and managed resources and budget to support and deliver objectives.
Head of department
Tour Oman - Travel Point LLC
Muscat, Sultanate of Oman
2011.05 - 2013.03
- Superseded top line of tourism department from $220K USD to $2.4M taking over an infant section, in a timeframe of 18 months.
- Organized exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Played a key role to launch Big Bus in Oman.
- Was the first in Oman to innovate and develop an Oman – Zanzibar combined product.
- Developed empowering employee culture focused on equipping staff to independently meet customer needs.
- Championed adherence to operational best practices and company policies.
- Recruited and trained department staff to boost employees productivity.
Manager
Bahwan Tours
Muscat, Sultanate of Oman
2009.10 - 2011.04
- Transformed business portfolio by maximising yield and exceeding targets escalating department top line to $10.3M USD
- Analyse product performance, identify areas for improvement and implement corrective actions to enhance profitability and operational efficiency
- Upscaled French Market Share from a meagre $649K USD to a significant to $5.7M USD
- Provided personalised travel recommendations and itinerary planning to various UHNI clients
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
Manager - UAE & Oman
ANTA Tours & Travels
Dubai, United Arab Emirates
2008.10 - 2009.09
Manager
Bahwan Tours
Muscat, Sultanate of Oman
2004.09 - 2008.09
Managing Director
Destinations Representation International
New Delhi, India
2003.09 - 2004.09
Asst. Manager - Contracting
SNTTA, Emir Tours
Dubai, United Arab Emirates
1997.09 - 2003.08
Executive - Tours
Bahwan Tours
Muscat, Sultanate of Oman
1994.12 - 1997.08
Marketing Executive
Sita World Travels (India) Pvt. Ltd
New Delhi, India
1994.01 - 1994.11
Sr. Executive
Discover India Tours Pvt. Ltd
New Delhi, India
1990.01 - 1994.01
Education
MA - International Tourism Development
University of Northampton
Northampton, Northamptonshire 2021.10 - 2022.10
BA - English
Delhi University
Certificat de Francais Moyen - French Language
Alliance Francaise de Delhi
IndiaBasic Course in Airlines, Travel Agency and Tour Operations Management -
Indian Institute of Travel & Tourism Management
IndiaSkills
- Complex negotiations
- Competitive and trend analysis
- Account management
- Relationship management
- Market and competitive analysis
- Business expertise
- Tourism management
- Proficient in French
- Crisis Management
Languages
English
Fluent
French
Advanced
Hindi
Fluent
Tamil
Fluent
Telugu
Advanced
Punjabi
Advanced
Timeline
Disputes & Chargeback Specialist
T-Sys Managed Services EMEA
2022.06 - Current
Shift Leader
Tesco Express
2022.03 - 2022.05
Warehouse Operative
Clipper John Lewis
2021.11 - 2022.01
MA - International Tourism Development
University of Northampton
2021.10 - 2022.10
General manager
Mathias Tourism Company
2019.04 - 2021.07
Director
Clique India Tourism Pvt. Ltd
2015.11 - 2018.09
Manager
Gulf Ventures, Oman
2013.03 - 2015.09
Head of department
Tour Oman - Travel Point LLC
2011.05 - 2013.03
Manager
Bahwan Tours
2009.10 - 2011.04
Manager - UAE & Oman
ANTA Tours & Travels
2008.10 - 2009.09
Manager
Bahwan Tours
2004.09 - 2008.09
Managing Director
Destinations Representation International
2003.09 - 2004.09
Asst. Manager - Contracting
SNTTA, Emir Tours
1997.09 - 2003.08
Executive - Tours
Bahwan Tours
1994.12 - 1997.08
Marketing Executive
Sita World Travels (India) Pvt. Ltd
1994.01 - 1994.11
Sr. Executive
Discover India Tours Pvt. Ltd
1990.01 - 1994.01
BA - English
Delhi University
Certificat de Francais Moyen - French Language
Alliance Francaise de Delhi
Basic Course in Airlines, Travel Agency and Tour Operations Management -
Indian Institute of Travel & Tourism Management