Summary
Overview
Work history
Education
Skills
Languages
Timeline
Volunteer

Mahesh Ramamurthy

Campbell Park, Milton Keynes,Buckinghamshire

Summary

A highly motivated and results-driven professional with 30+ years of experience in the tourism and hospitality industry. Proven track record of developing and managing travel products, creating effective marketing strategies, and delivering exceptional customer service. Strong analytical and problem-solving skills with the ability to drive revenue growth, improve operational efficiency, and optimise profitability.

Overview

34
34
years of professional experience
1
1
year of post-secondary education

Work history

Disputes & Chargeback Specialist

T-Sys Managed Services EMEA
Milton Keynes, Buckinghamshire
06.2022 - Current
  • Provided exceptional customer service to cardholders, resolving inquiries and complaints related to transactions and account management
  • Collaborated with cross functional teams to escalate complex issues and provide timely and effective resolution to customer complaints
  • Maintained accurate and detailed record of customer interactions and transactions

Shift Leader

Tesco Express
Milton Keynes, Buckinghamshire
03.2022 - 05.2022
  • Joined the retail line as Shift Leader but soon realized that I could not continue as it involved heavy lifting, stretching and pulling hence resigned.

Warehouse Operative

Clipper John Lewis
Northampton
11.2021 - 01.2022
  • Job involved processing of returned goods.
  • To verify condition of goods, make appropriate entries into the system, generate labels, re-package them before sending it to dispatch section.
  • Performed tagging and labelling of warehouse inventory.

General manager

Mathias Tourism Company
Kingdom of Bahrain
04.2019 - 07.2021
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Recruited top-performing candidates to build staff retention and team performance.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Researched business opportunities with new and existing customers, notifying sales team to follow up.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.

Director

Clique India Tourism Pvt. Ltd
Bengaluru, India
11.2015 - 09.2018
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Developed strategic partnerships to expand client base.
  • Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
  • Maintained up-to-date knowledge of travel products, industry trends and regulations in the represented destinations
  • Maintained strong relationships with travel partners, vendors and suppliers to ensure seamless delivery of travel products and services
  • Managing all aspects of travel planning including accommodation, transportation, dining and entertainment.

Manager

Gulf Ventures, Oman
Muscat, Sultanate of Oman
03.2013 - 09.2015
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Established new markets to drive tourism business worth over $4.1M
  • Supported business development activities and onboarded new clients to grow revenues.
  • Guided staff to bolster overall team performance, resilience and cohesion.
  • Planned and managed resources and budget to support and deliver objectives.

Head of department

Tour Oman - Travel Point LLC
Muscat, Sultanate of Oman
05.2011 - 03.2013
  • Superseded top line of tourism department from $220K USD to $2.4M taking over an infant section, in a timeframe of 18 months.
  • Organized exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Played a key role to launch Big Bus in Oman.
  • Was the first in Oman to innovate and develop an Oman – Zanzibar combined product.
  • Developed empowering employee culture focused on equipping staff to independently meet customer needs.
  • Championed adherence to operational best practices and company policies.
  • Recruited and trained department staff to boost employees productivity.

Manager

Bahwan Tours
Muscat, Sultanate of Oman
10.2009 - 04.2011
  • Transformed business portfolio by maximising yield and exceeding targets escalating department top line to $10.3M USD
  • Analyse product performance, identify areas for improvement and implement corrective actions to enhance profitability and operational efficiency
  • Upscaled French Market Share from a meagre $649K USD to a significant to $5.7M USD
  • Provided personalised travel recommendations and itinerary planning to various UHNI clients
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.

Manager - UAE & Oman

ANTA Tours & Travels
Dubai, United Arab Emirates
10.2008 - 09.2009

Manager

Bahwan Tours
Muscat, Sultanate of Oman
09.2004 - 09.2008

Managing Director

Destinations Representation International
New Delhi, India
09.2003 - 09.2004

Asst. Manager - Contracting

SNTTA, Emir Tours
Dubai, United Arab Emirates
09.1997 - 08.2003

Executive - Tours

Bahwan Tours
Muscat, Sultanate of Oman
12.1994 - 08.1997

Marketing Executive

Sita World Travels (India) Pvt. Ltd
New Delhi, India
01.1994 - 11.1994

Sr. Executive

Discover India Tours Pvt. Ltd
New Delhi, India
01.1990 - 01.1994

Education

MA - International Tourism Development

University of Northampton
Northampton, Northamptonshire
10.2021 - 10.2022

BA - English

Delhi University

Certificat de Francais Moyen - French Language

Alliance Francaise de Delhi
India

Basic Course in Airlines, Travel Agency and Tour Operations Management -

Indian Institute of Travel & Tourism Management
India

Skills

  • Complex negotiations
  • Competitive and trend analysis
  • Account management
  • Relationship management
  • Market and competitive analysis
  • Business expertise
  • Tourism management
  • Proficient in French
  • Crisis Management

Languages

English
Fluent
French
Advanced
Hindi
Fluent
Tamil
Fluent
Telugu
Advanced
Punjabi
Advanced

Timeline

Disputes & Chargeback Specialist

T-Sys Managed Services EMEA
06.2022 - Current

Shift Leader

Tesco Express
03.2022 - 05.2022

Warehouse Operative

Clipper John Lewis
11.2021 - 01.2022

MA - International Tourism Development

University of Northampton
10.2021 - 10.2022

General manager

Mathias Tourism Company
04.2019 - 07.2021

Director

Clique India Tourism Pvt. Ltd
11.2015 - 09.2018

Manager

Gulf Ventures, Oman
03.2013 - 09.2015

Head of department

Tour Oman - Travel Point LLC
05.2011 - 03.2013

Manager

Bahwan Tours
10.2009 - 04.2011

Manager - UAE & Oman

ANTA Tours & Travels
10.2008 - 09.2009

Manager

Bahwan Tours
09.2004 - 09.2008

Managing Director

Destinations Representation International
09.2003 - 09.2004

Asst. Manager - Contracting

SNTTA, Emir Tours
09.1997 - 08.2003

Executive - Tours

Bahwan Tours
12.1994 - 08.1997

Marketing Executive

Sita World Travels (India) Pvt. Ltd
01.1994 - 11.1994

Sr. Executive

Discover India Tours Pvt. Ltd
01.1990 - 01.1994

BA - English

Delhi University

Certificat de Francais Moyen - French Language

Alliance Francaise de Delhi

Basic Course in Airlines, Travel Agency and Tour Operations Management -

Indian Institute of Travel & Tourism Management

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