Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Mahendra Patel

Woodley, Reading,Berkshire

Summary

I started off my career in the Professional Services arena which is where my passion lies but over time moved into technical support . My key strengths lie in customer facing roles such as consulting using presentation skills gained over this time.


Combines a logical and analytical approach to tasks with expertise in: excellent troubleshooting and problem-solving skills with innate ability to methodically get to the root of issues


Comfortable travelling and working with customers onprem throughout UK & Ireland (EMEA).


Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders.


Overview

22
22
years of professional experience

Work history

Escalation Engineer

Riverbed Technologies Ltd
Bracknell
08.2014 - 06.2023
  • Ability to thoroughly understand a customer's IT related issues and environment
  • Own and manage customer issues and see problems through to resolution
  • Build relationships with the customers & partners as a trusted advisor
  • Ability to perform advanced diagnostic and troubleshooting using Linux within all application protocol layers (MAPI, CIFs/SMB, HTTP…)
  • Deep analysis of packet captures using wireshark
  • Being a “buddy” to new hires

Technical Consultant

INSIGHT LTD, Minx Ltd
Uxbridge
10.2008 - 08.2014
  • Providing technical support to clients with Cisco products
  • Providing configuration assistance on Cisco ASA Firewalls, Cisco 6500 & 3750 Switches
  • Carrying out ASA VPN installations for clients remotely
  • Performing LAN health checks at client sites
  • Occasional project related Cisco network installations at client sites
  • Liaising with Cisco TAC on behalf of customer's with Cisco networks backed off with Carenet contracts
  • Working with Sales teams to provide Technical quotes on Cisco products

Senior Network Engineer

Workplace Technologies ltd, T5 Heathrow Airport
10.2006 - 06.2008
  • Performing configuration, installation and commissioning of Cisco 6509, 3750 & 2950 switches
  • Providing technical support to identify faults within the network
  • Using Alterpoint to rollout Cisco configuration changes across T5 network
  • Perform fault rectification in line with customer and BAA processes
  • Use of Fortinet Firewalls to manage user VPN's across the T5 network

Data Network Specialist

ntl Group ltd, Workplace Technologies ltd
Winnersh
12.2004 - 10.2006
  • Supporting the Cisco corporate data network in all areas of ntl business unit's
  • Performing configuration and test of Cisco 6509 & 3750 switches and Cisco 2600 & 1600 series routers
  • Providing Network technical services for new business and internal projects
  • Maintaining faults within specified SLA's

Network Consultant

Cap Gemini Ernst & Young
Bristol
01.2001 - 01.2003
  • Designed post meeting solutions based on analysis of infrastructure and troubleshooting
  • Provided network diagrams with technical explanations in response to new solutions
  • Configuration, installation, commissioning, fault diagnosis & resolution, of Cisco LAN hardware equipment
  • Provided additional Senior resource for a Technical Support team in Bristol and trained junior members in Cisco related architecture
  • Analysed customer requirements, developing an appropriate network solution in response to troubleshooting assignments.

Education

Riverbed

Cisco

BSc. Honours - Information Technology

De Montfort University
1993

Skills

  • Develop, manage and maintain key stakeholder relationships (sales, customer success, partners, end customer)
  • Successful design, configuration, and deployment of manufacturer solutions (for eg Riverbed, Cisco)
  • Maintain technology best practices
  • Keep abreast of current technical trends


Interests

OTHER INFORMATION , General fitness in a gym, mountain biking

Timeline

Escalation Engineer

Riverbed Technologies Ltd
08.2014 - 06.2023

Technical Consultant

INSIGHT LTD, Minx Ltd
10.2008 - 08.2014

Senior Network Engineer

Workplace Technologies ltd, T5 Heathrow Airport
10.2006 - 06.2008

Data Network Specialist

ntl Group ltd, Workplace Technologies ltd
12.2004 - 10.2006

Network Consultant

Cap Gemini Ernst & Young
01.2001 - 01.2003

Riverbed

Cisco

BSc. Honours - Information Technology

De Montfort University

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Mahendra Patel