Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Mahema Khan

Luton,Bedfordshire

Summary

A highly adaptable professional with expertise in time management, leadership, and multilingualism, demonstrating exceptional flexibility and customer service skills. Proficient in cash handling and interpersonal relations, with a strong ability to manage documents using Microsoft Office tools such as Excel, WordPerfect, Google Docs, and PowerPoint. Skilled in financial reporting and e-mail handling, complemented by experience in front desk operations. Committed to leveraging these competencies to achieve organisational goals while maintaining hospitable patience and effective communication.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Receptionist assistant

Drs Mirza, Sukhani and Partners
Luton, Bedfordshire
07.2023 - 07.2023
  • Assisted reception staff by greeting patients, handling phone calls, and updating online records.
  • Such as updating blood tests results of patients on EMIS Web.
  • Developed strong customer service skills by adapting communication styles for patients of different ages, backgrounds, and needs.
  • For example, when the receptionist was struggling to assist an elderly Bengali couple due to their limited English proficiency and hearing difficulties, I stepped in to translate. I carefully listened to their concerns in Bengali, conveyed them clearly to the receptionist, and ensured the couple felt understood and supported.
  • Supported the surgery manager with administrative tasks such as organising documents, filing, and managing referrals.
  • Improved time management and organisation skills by meeting deadlines when processing paperwork and scheduling tasks.
  • In one occasion, I was assigned to open and arrange hospital screening referral letters in separate piles according to specified categories. I organised four large piles of breast screening, diabetic eye screening and cervical screening referral letters within 10 minutes.
  • Learned to work effectively in a fast-paced environment requiring accuracy, professionalism, and multitasking.

Volunteer support worker

FOBE(Friends of Bright Eyes)
Luton, Bedfordshire
06.2022 - 12.2022
  • I undertook volunteer work with disabled children at FOBE for 6 months on a weekly basis. FOBE which is a specialised charity organisation providing support services for children.
  • Supervised and supported children with physical and mental disabilities, building trustful relationships through patience, adaptability, and empathy.
  • For example, when supporting an autistic child who refused to eat, I facilitated a compromise between differing staff approaches by combining play with mealtime, resulting in a positive outcome for the child.
  • Completed detailed “Observational Record” sheets, analysing behaviours and recommending strategies to parents to support academic and social development.
  • Communicated effectively with parents, including delivering feedback in Bengali or Urdu to support those with limited English proficiency.
  • Developed strong interpersonal, teamwork, and problem-solving skills through consistent hands-on experience in a sensitive care environment.

Family assistant

Beech Hill Primary School
Luton, Bedfordshire
03.2020 - 03.2020


  • Work experience for one week.
  • Assisted with administrative tasks, including typing questionnaires and surveys within deadlines, ensuring accuracy, punctuality and attention to detail.
  • In particular, I completed a batch of 75 surveys on public perspectives of sexual health and maternity services provided by GPs associated with the nursery, entering the data into Excel spreadsheets and delivering the work within one hour with a high level of accuracy.
  • Supervised and supported nursery and reception-aged children during play sessions, encouraging positive behaviour and resolving conflicts fairly.
  • Acted as a role model by balancing friendliness with authority, fostering a safe and supportive environment.
  • Engaged with parents from diverse backgrounds, developing empathy, adaptability and communication skills.
  • For instance, at a GP clinic, I assisted a mother who was struggling to complete a childcare survey by calmly offering to record her responses verbally. This helped de-escalate the situation and ensured that valuable feedback was captured.
  • Maintained a clean and organised learning environment by setting up, tidying, and transporting equipment for daily activities.
  • Collaborated effectively with colleagues, offering and receiving support in a professional and approachable manner.



Education

Access to Higher Education - Healthcare

Barnfield College
Luton
09.2024 - 06.2025

A-Levels -

Luton Sixth Form College
Luton
09.2021 - 06.2023

GCSEs -

Challney High School for Girls
Luton
09.2016 - 06.2021

Skills

  • Time management
  • Leadership
  • Multilingualism
  • Flexibility
  • Customer service
  • Hospitably patient
  • Cash handling
  • Interpersonal relations
  • Document management
  • Microsoft Office proficiency
  • Excel
  • WordPerfect
  • Google Docs
  • PowerPoint
  • Referencing
  • Microsoft Office
  • Financial reporting
  • E-Mail handling
  • Front desk operation

Affiliations

  • Interior designing
  • Marine ecology enthusiast
  • Spending time with my friends
  • Creating colourful, cinematic fantasy-style digital collages

Languages

English
Native
Bengali
Fluent
Italian
Fluent
French
Beginner
Urdu
Advanced

References

Tahira Chaudery

Family Worker

FOBE

FOBE Disability Centre

45 St Ives Close, LU3 1PP

Phone: +44 07719214774

Email: Familyworker@fobe.org.uk

Relationship: Volunteer Coordinator


Timeline

Access to Higher Education - Healthcare

Barnfield College
09.2024 - 06.2025

Receptionist assistant

Drs Mirza, Sukhani and Partners
07.2023 - 07.2023

Volunteer support worker

FOBE(Friends of Bright Eyes)
06.2022 - 12.2022

A-Levels -

Luton Sixth Form College
09.2021 - 06.2023

Family assistant

Beech Hill Primary School
03.2020 - 03.2020

GCSEs -

Challney High School for Girls
09.2016 - 06.2021

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Mahema Khan