Mahek Arfan
Birmingham
Summary
Dedicated and reliable professional with expertise in cash register operations and latte artistry. Demonstrates resilience during long shifts and reliability in peak hours, ensuring smooth service delivery. Skilled in handling customer complaints and adhering to food safety regulations, contributing to a positive customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Loss Prevention Officer
Homesense/ TJX
2025.06 - 2025.08
- With the role of loss prevention officer at TJX companies, I monitored store activity to prevent theft and protect customers as well as associates, conducted investigations into suspected incidents, supported staff with security procedures and collaborated with management to maintain a safe shopping environment.
- Reviewed CCTV footage regularly to detect any unusual activity.
- Responded promptly to alarms for immediate threat assessment and resolution.
- Deescalated volatile situations whilst ensuring personal and public safety.
Barista
Soho Cafe
2024.12 - 2025.01
- Working in the Bullring during Christmas was challenging but gave me great experience in working in busy situations and strengthening my efficiency.
- I also took pride in working at the famous chain company and delivered my drinks and service with care and kindness.
Barista/ Waitress/ Bartender
Portway Cafe and Steakhouse
2022.10 - 2024.09
- Had many roles here due to experience and confidence in multiple tasks such as producing delicious and artistic coffees, delivering excellent welcoming service, training all new front of house members and accomplishing a total of 50, 5-star reviews in a single month regarding my service and drinks.
- Gained expertise in fine dining, teamwork and health and safety.
Retail Assistant
Mansuri Schoolwear
2022.07 - 2022.09
- Assisted customers in selecting and fitting uniforms, providing expert advice on sizes, styles, and product features.
- Maintained store organization, ensuring shelves were stocked and displays were visually appealing.
- Contributed to a positive shopping experience, receiving positive feedback for my friendly and helpful attitude.
- Assisted in stock replenishment to maintain store appearance.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Provided coverage during peak times to manage customer flow effectively.
- Handled transactions, maintaining accurate till records.
Education
A Level - History, Sociology, English Literature
Swanshurst Sixth Form
Film and Screenwriting with Hons degree -
Birmingham City University
Birmingham 2025.09 -
Skills
- Cash register proficiency
- Latte artistry
- Reliability in peak hours
- Resilience during long shifts
- Handling customer complaints
- Food safety regulations
Certification
Loss Prevention Officer, HomeSense, Reporting Conflict: Conflict Management (TJXE eLearning), Service Academy Modules (all complete), H&S Training, Keeping people safe (technical training regarding body cams, personal safety and security reporting services), LP standard operating procedures (SOPs), Managing Crime
Communication Skills
Can effectively solve any issues that may arise with customers and ensure their comfort. Received many positive reviews as a Barista and got a total of 50- 5-star reviews in a single month. (July 2024) Communicates clearly and friendly with co-workers so everyone is on the same page about stock, orders, etc.
Leadership Experience
Made deputy manager at Portway Steakhouse and temporarily manager in times of manager absence. Gave trials to all new potential staff for all front of house positions. Trained all new staff and contributed to employment.
References
Available upon request
Languages
Urdu
Intermediate
German
Upper intermediate
Timeline
Film and Screenwriting with Hons degree -
Birmingham City University
2025.09 -
Loss Prevention Officer
Homesense/ TJX
2025.06 - 2025.08
Barista
Soho Cafe
2024.12 - 2025.01
Barista/ Waitress/ Bartender
Portway Cafe and Steakhouse
2022.10 - 2024.09
Retail Assistant
Mansuri Schoolwear
2022.07 - 2022.09
A Level - History, Sociology, English Literature
Swanshurst Sixth Form