Hi, I’m
Mahbub Islam
Whitechapel,Tower Hamlets
Summary
Committed and hardworking Cashier with 1 years of experience processing transactions and assisting customers. Dedicated to answering customer questions and resolving issues. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Proficient in handling money and possessing a strong understanding of retail operations. Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature. Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in many POS software and customer service. Skilled at managing with dedication to efficiency and accuracy. Friendly and reliable manager/sales executive offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
3
years of professional experience
2
years of post-secondary education
Work history
tasty treat-mejortillasylhet, mejortilla
Cashier
06.2022 - 12.2022
Job overview
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Reduced customer wait times through optimised checkout processes.
- Displayed and restocked merchandise by following brand guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints and answered queries about store products.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Educated customers on promotions, offers and special events to enhance product sales.
- Assisted customers to locate obscure items on shop floor.
- Kept checkouts areas and general store clean and orderly.
AL-aksa furniture showroomsylhet, mira bazar
Manager
11.2021 - 03.2022
Job overview
- Conducted audits and risk assessments to achieve regulatory compliance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Planned and managed resources and budget to support and deliver objectives.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Car valleysylhet, shahi-eid gha
Manager
12.2020 - 10.2021
Job overview
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Planned and managed resources and budget to support and deliver objectives.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Supported team's transition to more flexible working environment for better employee satisfaction.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
- Introduced new opportunities for team building and communication, resulting in better team performance.
fiza and cosylhet, mejortilla
Sales executive
01.2020 - 08.2020
Job overview
- Articulated product features and specifications in customer-centric language based on their priorities.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Understood customer needs to craft exceptional sales journeys.
- Generated new leads and opportunities to maximise revenue.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Education
greenhill state collagesylhet-shibganj
GCSEs from huminities
11.2019 - 12.2021
Birmingham City UniversityBirmingham
Foundation Degree in Arts from BBA
01.2024
Skills
- Store merchandise stocking
- Complaint handling
- Loss prevention
- Account management
- Query resolution
- Money management
- Scanner operations
- Conflict resolution
- Product recommendations
- Currency counting
- Cheque cashing
- Loading and unloading
- Cash handling
- Cash drawer management
- Merchandise display development
- Just In Time stock control
- Cash register operations
- Safe balancing
- Payment accepting
- Customer greeting
- Credit and debit processing
- Order taking
- Price changes
- Physical strength
Languages
English
Fluent
Hindi
Fluent
Timeline
Birmingham City University
Foundation Degree in Arts from BBA
01.2024
Cashier
tasty treat-mejortilla
06.2022 - 12.2022
Manager
AL-aksa furniture showroom
11.2021 - 03.2022
Manager
Car valley
12.2020 - 10.2021
Sales executive
fiza and co
01.2020 - 08.2020
greenhill state collage
GCSEs from huminities
11.2019 - 12.2021
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