Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

MAHBUB AHMED

Perry Barr,Birmingham

Summary

Dedicated and results-oriented retail professional with 5+ years of experience in customer service, team leadership, and retail operations management. Proven ability to drive sales, build strong customer relationships, and manage day-to-day store operations including cash handling and inventory management. Currently pursuing an MSc in Data Science to complement my technical and analytical skills. Committed to delivering excellent customer service and contributing to the success of a dynamic retail team.

Overview

10
10
years of professional experience
9
9
years of post-secondary education

Work history

Assistant Manager

National Shoes
Bangladesh
05.2023 - Current
  • Lead daily operations, including customer service, sales, and staff management, ensuring a seamless shopping experience for customers
  • Train and mentor staff members to maintain high standards of customer service and store operations
  • Process cash and card transactions accurately, ensuring financial precision at all times
  • Handle customer inquiries and complaints, providing swift and satisfactory solutions
  • Monitor stock levels, coordinate deliveries, and maintain organized product displays
  • Ensure compliance with health and safety regulations, reporting any concerns to senior management.

Retail Assistant

Amco Bajaj International
Bangladesh
01.2017 - 09.2018
  • Assisted customers in selecting motorcycles that matched their preferences and budget, achieving consistent sales growth
  • Delivered in-depth product knowledge to customers, leading to a higher sales conversion rate
  • Managed financial transactions, ensuring accurate cash and card payments
  • Built long-term relationships with customers to drive repeat business.

Retail Assistant

National Shoes
Bangladesh
06.2014 - 12.2016
  • Greeted customers, identified their needs, and recommended suitable products to enhance their shopping experience
  • Processed transactions efficiently, handling cash and card payments with 100% accuracy
  • Collaborated with team members to maintain an organized and well-stocked store
  • Addressed customer queries and complaints with professionalism and courtesy.

Education

MSc in Data Science -

University of Hertfordshire
01.2023 - Current

BSc in Computer Science & Engineering - undefined

Metropolitan University
05.2014 - 04.2018

Higher Secondary Certificate (HSC) - Science Group - undefined

Blue Bird School and College
01.2011 - 01.2013

Secondary School Certificate (SSC) - Science Group - undefined

Shahjalal Jamia Islamia School and College
01.2009 - 01.2010

Skills

  • Customer Service Excellence: Expertise in understanding customer needs and providing tailored product recommendations
  • Retail Operations Management: Strong ability to manage store functions, inventory, and cash transactions
  • Team Leadership: Experience in training and leading teams to meet customer service standards and sales goals
  • Sales & Negotiation: Proven ability to close deals, exceed sales targets, and maintain customer relationships
  • Problem Solving & Conflict Resolution: Adept at handling customer complaints and resolving issues efficiently
  • Technical Skills: Proficient in POS systems, MS Office; Developing skills in Python, SQL, and data analytics (as part of MSc program)

Custom

Available upon request.

Timeline

Assistant Manager

National Shoes
05.2023 - Current

MSc in Data Science -

University of Hertfordshire
01.2023 - Current

Retail Assistant

Amco Bajaj International
01.2017 - 09.2018

Retail Assistant

National Shoes
06.2014 - 12.2016

BSc in Computer Science & Engineering - undefined

Metropolitan University
05.2014 - 04.2018

Higher Secondary Certificate (HSC) - Science Group - undefined

Blue Bird School and College
01.2011 - 01.2013

Secondary School Certificate (SSC) - Science Group - undefined

Shahjalal Jamia Islamia School and College
01.2009 - 01.2010

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MAHBUB AHMED