MAHBUB AHMED
Perry Barr,Birmingham
Summary
Dedicated and results-oriented retail professional with 5+ years of experience in customer service, team leadership, and retail operations management. Proven ability to drive sales, build strong customer relationships, and manage day-to-day store operations including cash handling and inventory management. Currently pursuing an MSc in Data Science to complement my technical and analytical skills. Committed to delivering excellent customer service and contributing to the success of a dynamic retail team.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
Assistant Manager
National Shoes
Bangladesh
2023.05 - Current
- Lead daily operations, including customer service, sales, and staff management, ensuring a seamless shopping experience for customers
- Train and mentor staff members to maintain high standards of customer service and store operations
- Process cash and card transactions accurately, ensuring financial precision at all times
- Handle customer inquiries and complaints, providing swift and satisfactory solutions
- Monitor stock levels, coordinate deliveries, and maintain organized product displays
- Ensure compliance with health and safety regulations, reporting any concerns to senior management.
Retail Assistant
Amco Bajaj International
Bangladesh
2017.01 - 2018.09
- Assisted customers in selecting motorcycles that matched their preferences and budget, achieving consistent sales growth
- Delivered in-depth product knowledge to customers, leading to a higher sales conversion rate
- Managed financial transactions, ensuring accurate cash and card payments
- Built long-term relationships with customers to drive repeat business.
Retail Assistant
National Shoes
Bangladesh
2014.06 - 2016.12
- Greeted customers, identified their needs, and recommended suitable products to enhance their shopping experience
- Processed transactions efficiently, handling cash and card payments with 100% accuracy
- Collaborated with team members to maintain an organized and well-stocked store
- Addressed customer queries and complaints with professionalism and courtesy.
Education
MSc in Data Science -
University of Hertfordshire
2023.01 - Current
BSc in Computer Science & Engineering - undefined
Metropolitan University
2014.05 - 2018.04
Higher Secondary Certificate (HSC) - Science Group - undefined
Blue Bird School and College
2011.01 - 2013.01
Secondary School Certificate (SSC) - Science Group - undefined
Shahjalal Jamia Islamia School and College
2009.01 - 2010.01
Skills
- Customer Service Excellence: Expertise in understanding customer needs and providing tailored product recommendations
- Retail Operations Management: Strong ability to manage store functions, inventory, and cash transactions
- Team Leadership: Experience in training and leading teams to meet customer service standards and sales goals
- Sales & Negotiation: Proven ability to close deals, exceed sales targets, and maintain customer relationships
- Problem Solving & Conflict Resolution: Adept at handling customer complaints and resolving issues efficiently
- Technical Skills: Proficient in POS systems, MS Office; Developing skills in Python, SQL, and data analytics (as part of MSc program)
Custom
Available upon request.
Timeline
Assistant Manager
National Shoes
2023.05 - Current
MSc in Data Science -
University of Hertfordshire
2023.01 - Current
Retail Assistant
Amco Bajaj International
2017.01 - 2018.09
Retail Assistant
National Shoes
2014.06 - 2016.12
BSc in Computer Science & Engineering - undefined
Metropolitan University
2014.05 - 2018.04
Higher Secondary Certificate (HSC) - Science Group - undefined
Blue Bird School and College
2011.01 - 2013.01
Secondary School Certificate (SSC) - Science Group - undefined
Shahjalal Jamia Islamia School and College
2009.01 - 2010.01