MAHARUNNESA ISLAM
Essex,Greater london
Summary
Dedicated Supervisor with 3 years of experience motivating large teams to succeed. Continually achieves targets and deadlines through strategic planning, resource management and inspiring leadership. Hardworking supervisor brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Detailed orientated individual experienced in administrative procedures.
Overview
7
7
years of professional experience
Work history
Supervisor leader
WHSmith
London
01.2017 - Current
- I was able to work in a busy environment and lead the team, whilst multitasking organisation and updating the stock file and customer orders
- I was doing admin work which I really took pleasure in doing; managing paperwork, administration work for HR, sifting through junk mail to highlight important ones and communicating professionally with others online
- Being computer literate, it helped with tasks like that.
- Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Developed diligent staff training and mentorship programmes, incentivising accomplished new starters to contribute to positive team results.
- Managed staff rotas, planning workloads effectively and strategically.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained documents and records to comply with internal policies and external regulations.
- Guided and coached staff to achieve individual growth and sales production targets.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Offered instruction, coaching and motivation for enhanced team morale.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Dealt with customer complaints and rectified product and service issues.
- Built customer retention and satisfaction by delivering top-quality service.
- Acted as point of contact and motivation for employees.
- Coordinated employee schedules and handled resource management to remove barriers to productivity.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Identified and addressed process inefficiencies to drive higher output.
Customer Advisor & Boots Beauty Specialist
Boots
01.2017 - 01.2020
- Here, I was able to really solidify my customer service and help them with advice, product descriptions and point them towards suitable items
- I would help them look at the online catalogue if there wasn't an item available
- Coordinated stock levels to achieve consistent supplies at best possible prices.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- I would leave every customer interactions with them feeling satisfied and pleased with the outcome of any situation
- I am very aware of my surroundings and can listen and communicate in a professional manner, whilst staying focused and attentive.
- Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
- Increased retail sales through exceptional product knowledge and persuasive sales techniques.
- Maintained continued personal development by attending training programmes and practicals.
Education
GCSEs - Maths science English literature
Lister Community School
London 09/2014 - 05/2017
A-Levels - Economics, business studies, English literature
Leyton Sixth Form College
London 09/2017 - 06/2019
BA Hons Accounting And Finance -
London South Bank University
09/2019 - 05/2023
Skills
Here I have listed some of my key skills below which I have acquired through education and work experience
- Microsoft office
- sage50 accounting software
- Office 365 proficient
- Target-driven
- Inspiring leadership
- Motivational communication
- Team supervision
- Integrative negotiation
- Business analysis
- Business development
- Financial management
- Processes and procedures
- Customer service
- Employee management
- Strategic consultancy
- Data collection and analysis
- Business administration
- Project budgeting
- Business planning
- Issue resolution
Custom
True
Timeline
Supervisor leader
WHSmith
01.2017 - Current
Customer Advisor & Boots Beauty Specialist
Boots
01.2017 - 01.2020
GCSEs - Maths science English literature
Lister Community School
09/2014 - 05/2017
A-Levels - Economics, business studies, English literature
Leyton Sixth Form College
09/2017 - 06/2019
BA Hons Accounting And Finance -
London South Bank University
09/2019 - 05/2023
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