Mahalakshmi Nandakumar
Middlesbrough,North Yorkshire
Summary
Aspiring nursing student with hands-on experience in care home settings and a strong background in customer service and operational roles. Demonstrated ability to support vulnerable adults, follow individualised care plans, and maintain high standards of safety and hygiene. Seeking volunteer or capstone opportunities to further develop clinical skills and deliver safe, compassionate, patient-focused care..
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
ICQA Associate / Problem Solver / Process Guide
Amazon
Stockton-on-Tees, Durham
2024.10 - Current
- Conducted daily audits of over 1,000 inventory units to ensure data accuracy and compliance.
- Identified process gaps, resolving discrepancies to enhance inventory accuracy by estimated 20%.
- Trained and supported over 10 associates per shift as Process Guide on quality and safety standards.
- Achieved zero audit escalations by maintaining strict adherence to safety procedures.
Care Assistant (Bank Staff)
Barchester Healthcare
Darlington, Durham
2024.11 - 2025.02
- Supported 10 to 15 elderly residents per shift with personal care and mobility assistance.
- Assisted with daily medication routines, ensuring adherence to safety protocols.
- Provided emotional support and companionship to enhance resident engagement.
- Documented and reported changes in residents' conditions to facilitate timely interventions.
Customer Service Team Member (Drive-Thru)
KFC
Durham, Durham
2024.06 - 2024.09
- Managed over 500 customer interactions each shift during peak weekends, ensuring speed and accuracy.
- Processed orders and payments with over 95% accuracy in high-pressure conditions.
- Prioritised teamwork and customer care, enhancing service flow and reducing wait times by approximately 15%.
- Received recognition as Employee of Month for exceptional customer service and reliability.
Cashier / Administrator / Supervisor
KOKO bubble tea and snack bar
Redcar, North Yorkshire
2023.09 - 2024.04
- Processed daily cash transactions exceeding £1,000, ensuring accuracy in reconciliation and reporting.
- Supported over 100 customers per shift, fostering high satisfaction and repeat business.
- Assisted in food preparation, adhering to hygiene and safety standards without compliance issues.
- Supervised 5–6 staff members each shift, enhancing efficiency by approximately 20%.
Data analyst intern
Bluez Infomatic solutions
Coimbatore, Tamil Nadu
2022.08 - 2023.07
- Analysed and validated large datasets to enhance reporting accuracy by 25%.
- Prepared detailed reports and dashboards to support management decisions.
- Maintained structured data records with focus on confidentiality and accuracy.
- Collaborated with cross-functional teams to meet project deadlines and uphold quality standards.
Education
Master of Business Administration - International business Management
Teesside University
Middlesbrough 2023.09 - 2024.09
Bachelor of Arts - English literature
Bharathiyar University
Coimbatore, India 2020.06 - 2023.08
Skills
Person-centred care and compassion
Assistance with daily living activities
Medication assistance and observation
Infection prevention and hygiene standards
Clear verbal and written communication
Problem solving and attention to detail
Teamwork in multidisciplinary settings
Emotional resilience and professionalism
References
References available upon request.
Timeline
Care Assistant (Bank Staff)
Barchester Healthcare
2024.11 - 2025.02
ICQA Associate / Problem Solver / Process Guide
Amazon
2024.10 - Current
Customer Service Team Member (Drive-Thru)
KFC
2024.06 - 2024.09
Cashier / Administrator / Supervisor
KOKO bubble tea and snack bar
2023.09 - 2024.04
Master of Business Administration - International business Management
Teesside University
2023.09 - 2024.09
Data analyst intern
Bluez Infomatic solutions
2022.08 - 2023.07
Bachelor of Arts - English literature
Bharathiyar University
2020.06 - 2023.08