Mahak Yadav
Liverpool,Liverpool
Summary
Dedicated professional skilled in operational support and fostering team collaboration in diverse settings. Adapts quickly to changing environments while upholding high standards of service and compliance. Committed to driving continuous improvement and delivering outstanding customer satisfaction.
Overview
6
6
years of professional experience
Work History
UK Operations & Market Lead
SagurIT Technologies, United Kingdom
Liverpool, Merseyside
12.2025 - Current
- Improved UK client experiences through consistent customer success service delivery support.
- Strengthened collaboration by making UK-to-offshore communication clearer and more transparent.
- Reduced delays in service delivery by handling engagement, requests, and issue resolution.
- Raised service quality by using feedback and performance indicators for continuous improvement.
- Boosted customer satisfaction and efficiency through standardised processes and working practices.
- Enabled better management decisions by producing operational updates and maintaining accurate records.
Service Operations Associate
Hungry Beanz Limited
Liverpool, Merseyside
11.2023 - 12.2026
- Supported daily operations in a high-volume customer service environment for smooth workflow.
- Coordinated service activities during peak periods while maintaining quality standards.
- Resolved customer concerns to deliver positive customer experiences.
- Followed hygiene safety and company procedures for compliance.
- Collaborated with team members to maintain consistent service excellence in fast pace.
Operations & Service Associate
Nando's
Liverpool, Merseyside
11.2022 - 11.2023
- Delivered day-to-day support across a fast-paced service environment with accountability.
- Managed inventory monitoring and stock control to prevent service interruptions.
- Owned service quality standards while balancing several responsibilities at once.
- Led coordination with colleagues and supervisors to raise operational efficiency and customer experience.
- Drove compliance through cleanliness standards and operational readiness checks.
Teammate – Content Moderation Operations
TaskUs
Indore, India
05.2021 - 07.2022
- Improved content quality and policy adherence by reviewing high digital volumes.
- Strengthened meta pilot outcomes by selecting consistent, adaptable, quality-driven performance.
- Reduced errors by sustaining high accuracy, productivity, and documentation compliance.
- Accelerated process improvements by escalating recurring operational trends to management.
- Protected service levels by aligning with internal stakeholders on targets.
- Enhanced operational outcomes through timely decisions and precise attention to detail.
Customer Service Representative
Amazon
Indore, India
08.2020 - 02.2021
- Resolved customer enquiries, complaints, and service concerns, ensuring swift and effective solutions.
- Delivered customer support across multiple service channels, enhancing overall customer satisfaction.
- Coordinated with internal departments for timely issue resolution, improving service delivery.
- Received the Customer Obsession Award for exceptional service performance and quality commitment.
- Maintained accurate customer records and service documentation.
Education
Master of Science - MSc Operations and Supply Chain Management (Distinction)
University of Liverpool
Liverpool01-2023
Bachelor of Commerce (Honours)
Devi Ahilya Vishwavidyalaya
Indore01-2020
Skills
- Market analysis
- Operational efficiency
- Performance analysis
- Quality control
- Service quality assurance
- Customer relationship management
- Data accuracy
- Feedback integration
- Team collaboration
- Conflict resolution
- Communication skills
Timeline
UK Operations & Market Lead
SagurIT Technologies, United Kingdom
12.2025 - Current
Service Operations Associate
Hungry Beanz Limited
11.2023 - 12.2026
Operations & Service Associate
Nando's
11.2022 - 11.2023
Teammate – Content Moderation Operations
TaskUs
05.2021 - 07.2022
Customer Service Representative
Amazon
08.2020 - 02.2021
Master of Science - MSc Operations and Supply Chain Management (Distinction)
University of Liverpool
Bachelor of Commerce (Honours)
Devi Ahilya Vishwavidyalaya