Mahak Jahan
Plaistow,United Kingdom
Summary
Accomplished professional with extensive expertise in VIP client interactions, team collaboration, and administrative support. Demonstrates proficiency in business and office administration, schedule management, and customer satisfaction. Skilled in utilising MS Office Suite, including Excel and Outlook, for effective project assistance and problem-solving. Adept at managing healthcare services referrals and ensuring compliance with health and safety standards. Committed to enhancing organisational efficiency through deadline adherence and exceptional email inbox management.
Ambitious planner and organizer with drive for professional and corporate success. Works collaboratively to align logistics with objectives. Strong deadline management and coordination skills.
Overview
9
9
years of professional experience
Work history
MDT coordinator Cardiology
NHS GSTT
London
2024.12 - 2025.11
- Ensured timely and efficient completion of multiple projects.
- Optimised administrative tasks to maximise productivity of senior staff.
- Facilitated cross-departmental meetings to enhance collaboration.
- Organised training sessions to develop staff skills and knowledge.
- Collaborated with clinical teams to establish heart patient rotas.
- Liaised with external parties for seamless project execution.
- Conducted research to inform strategic planning initiatives.
- Engaged cardiologists regarding patient care and treatment.
Patient Access Officer
NHS GSTT
London
2022.10 - 2024.12
- Collaborated with colleagues for effective teamwork.
- Provided customer service to improve overall visitor experience.
- Facilitated smooth communications between departments for better coordination.
- Wrote detailed reports, aiding in case documentation.
- Streamlined administrative systems, increasing productivity levels.
- Coordinated with medical staff for better service delivery.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Evaluated performance reports to monitor practice progress.
- Recruited committed, hardworking clinical teams for reliable care services.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
Sales assistant
Urban Outfitters
Westfield Stratford
2022.04 - 2022.10
- My role requires me to work on different parts of the shop each hour. There are different stations which I work at; fitting rooms, Tills, front door (door duty and standards), zoning and clear rails. Each of these stations require attention to detail and effective skills. Whilst working for UO I have learnt about various brands such as; Adidas, Iets Frans, UO, Von Dutch, Nb, Polo, Guess, BDG and many more. Other tasks such as replenishment and organising affectively within a given time are very important at UO. I enjoy working at UO because as well as the retail aspect I am polishing several skills such as; time management, social skills, team work, customer service and mindfulness.
- Utilised excellent communication skills to provide detailed product information.
- Built strong relationships with regular customers for repeat business.
- Monitored trends in consumer behaviour with keen attention to detail.
- Conducted daily inventory checks to manage stock levels accurately.
SEN Learning Support Assistant
Altmore Infant School
East Ham
2021.11 - 2022.07
- Frequently show my adaptability through currently operating as both a general learning support assistant in the mornings and then providing intervention and additional support for students with a range of needs:
- Has formed strong working relationships with colleagues and students
- Support the class teacher through preparing resources based on the short and medium-term planning
- Records and tracks student progress, feeding back to teacher to support future planning
- Identifies opportunities for intervention based on regular monitoring
- Leading my own intervention group through assessing and monitoring student work regularly:
- Prepare each intervention session and subsequent homework (including additional support for half-term breaks)
- Promote and reinforce success always through everything I do
- Adapt sessions to cater for a range of student needs
- Implement a diverse range of interesting strategies to engage students better
Customer Service Assistant
TK MAX
Westfield Stratford
2020.01 - 2020.08
- Deliver top-notch service to all customers for business stability and growth. Provide financial, administrative and clerical support to TK Max aiming to develop trusting relationships. Administer, process, and reconcile all departmental transactions through tills with accuracy. Organise the shop floor and products in a simultaneous manner e.g. Size / Colour. Responsible for sales and promotions of all “Gold Label” products. Providing cover for colleagues if ever necessary. Ensure hygiene standards are met before opening the store for trade. Contribute in marketing seasonal promotions and events. Organising networking events and promoting the brand. Assisted store management in upcoming planned promotions to increase foot-fall. Drafting marketing emails to customers and sales prospects. Following COVID 19 regulation consistently.
Internship
FARANI TAYLOR SOLICITORS
Ilford
2020.01 - 2020.01
- Carried out several administrative tasks such as participating in staff/ case meetings with clients, drafting notes and organisation of important legal paperwork. Providing legal summaries of case notes to the solicitor. Interacting with cliental providing support and holistic care to victims of crime and trauma and making sure they are assigned to a designated solicitor in charge of their case. Liaise with appropriate parties, agencies, inclusive of CPS representatives, police and the local authority officials. Performing budget and financial management tasks, e.g. legal aid, processing invoices and payment systems for internal accounts. Adhere to Health and Safety measures, alongside ensuring GDPR and Data Protection laws are strictly followed when it comes to legal information.
Sales Assistant Christmas Temp
UNIQLO
Westfield Stratford
2019.01 - 2020.01
- Deliver a high quality service to customers to create customer rapport. Processing each transaction with accuracy when cash handling. Carrying out quality control on all clothing and accessories before shop floor display. Provide customer care and relayed the positive and quality of products, in order to maximise sales. Contribute in marketing projects such as seasonal promotions, visual merchandising and influencer events. Liaise with external logistical staff, transferring items to and from the stores for marketing purposes. Following visual merchandising standards, depending on seasonal/ promotions. Assist store management in administrative tasks.
Tutor
IDEAL TUITION CENTRE
2017.01 - 2017.01
- Provide instructions to individual or small groups of students to improve academic performance/ prepare for exams. Teach students study skills and test-taking strategies alongside administer, proctor and score diagnostic assessments. Collaborate with students, faculty and staff to determine student needs, develop tutoring plans and assess student progress. Develop learning and training materials (handouts, study material, quizzes). Provide timely feedback to encourage, motivate and build confidence in students.
- Additional experience as Team Assistant at McDonald’s & Volunteer at Cancer Research.
Education
BA HONOURS - Comparative Literature
Queen Mary University
LondonA Levels - Religious Study, Sociology, English Literature
Chobham Academy
East London11 GCSE’s A- C - Including Maths, English & Science
Cumberland School
LondonSkills
- VIP Cliental Interactions
- Team Collaboration
- Administrative Support
- Health & Safety Knowledge
- Customer Satisfaction
- Business & Office Administration
- Schedule Management
- MS OFFICE
- MS Officer Suite
- Healthy and Safety Training
- GDPR Training
- EPIC
- PACS
- MS Excel
- Avaya
- Customer relationship management systems
- Excel spreadsheet mastery
- Deadline adherence
- Email inbox management
- Project assistance
- Project problem-solving
- Healthcare services referrals
- Outlook calendar management
- Administrative support
References
Available Upon Request
Affiliations
- Reading
- Gym
- Baking
- Journaling
Timeline
MDT coordinator Cardiology
NHS GSTT
2024.12 - 2025.11
Patient Access Officer
NHS GSTT
2022.10 - 2024.12
Sales assistant
Urban Outfitters
2022.04 - 2022.10
SEN Learning Support Assistant
Altmore Infant School
2021.11 - 2022.07
Customer Service Assistant
TK MAX
2020.01 - 2020.08
Internship
FARANI TAYLOR SOLICITORS
2020.01 - 2020.01
Sales Assistant Christmas Temp
UNIQLO
2019.01 - 2020.01
Tutor
IDEAL TUITION CENTRE
2017.01 - 2017.01
A Levels - Religious Study, Sociology, English Literature
Chobham Academy
11 GCSE’s A- C - Including Maths, English & Science
Cumberland School
BA HONOURS - Comparative Literature
Queen Mary University