Mahad Yusuf

Team Leader | Big Licks | 2 Years

During my two years at Big Licks, I have taken on various leadership roles and worked across all areas of the establishment, including kitchen operations, customer service, and front-of-house management. My responsibilities included:

• Preparing desserts from scratch, such as crepes, waffles, cheesecakes, and milkshakes.
• Managing the till, packing orders, and addressing customer concerns.
• Serving customers, maintaining cleanliness, and ensuring timely delivery of food.

Through these roles, I developed strong skills such as patience, time management, and leadership, while consistently maintaining high standards of service and customer satisfaction in a fast-paced environment.

Volunteer | Pollok Parkrun | 3 Years

As a dedicated volunteer at Pollok Parkrun for three years, I took on a variety of responsibilities each week, ensuring the smooth operation of the event. My tasks included:

• Scanning barcodes, distributing tokens, and keeping time for participants.
• Verifying runner numbers and managing the finishing funnel to ensure an orderly process.
• Assisting with runner registration and providing guidance for parking.

This experience allowed me to develop strong organizational, attention to detail, and multitasking skills while contributing to a well-organized community event.

Volunteer | New Victoria Hospital, Haematology Ward | 1 Year

As a volunteer at New Victoria Hospital’s haematology ward, my primary role was to assist with patient meal service, allowing nurses to focus on patient care. I was responsible for delivering food and beverages, such as sandwiches and juices, and ensuring that patients received meals appropriate for their dietary needs, including managing food allergies. Additionally, I prepared and served tea, accommodating patient preferences such as adding milk or serving in sippy cups for elderly patients. This role provided valuable insight into patient care, enhancing my communication skills and reinforcing my commitment to the field of biomedical science.