MAHAD GALIB
Leicester
Summary
Accomplished professional with expertise in relationship management, brand-building strategies, and digital marketing campaigns. Demonstrates strong leadership and communication skills, with a proven track record in sales techniques and strategic marketing. Adept at media buying tactics, creative visioning, and integrated marketing understanding. Skilled in customer service, influential negotiation, and event organisation. Career goal: to leverage extensive experience in marketing and sales to drive business growth and innovation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HMRC
Leicester
07.2024 - 09.2024
- As a customer service representative at HMRC, my main responsibility was to provide exceptional customer service to clients
- I handled inquiries and concerns, ensuring that I addressed them promptly and effectively
- I was skilled in communication, both verbally and in writing, which allowed me to effectively communicate with customers and provide them with the assistance they needed
- I was also adept at handling difficult situations with professionalism and empathy, ensuring that customers felt heard and valued
- Additionally, I was meticulous in maintaining accurate records of customer interactions and following up on any outstanding matters
Customer Service/Contact Centre course
The B2W recruitment
Remote
06.2023 - 07.2023
- 9 day course which I gained 2 certifications (L1 Customer service course & L2 contact centre course)
- Providing outstanding customer experiences
- A thorough understanding of customer requirements paired with strong communication and problem-solving skills
- Educated about how to handle a lot of questions, solve problems, and give accurate information
Sales Advisor
Firstsource Solutions
Derby
03.2022 - 04.2023
- Customer Assistance: I interacted with customers to learn about their needs, respond to their inquiries, share details about goods and services
- Generating Sales: I actively promoted and sold goods and services, applying persuasive strategies to influence customers' purchasing decisions
- Order Processing: I was in charge of handling tasks related to order processing, such as entering customer information, handling payments, and making sure that goods or services were delivered precisely and on time
- Sales Support: I was working along with other team members, including sales managers or product experts, to handle challenging customer demands, sort out problems, or organise particular requests
- Follow-up and After-Sales Service: I was checking in with buyers to make sure they were happy, handling any problems or concerns that might come up, and giving after-sale support or assistance
Call handler
Ant Marketing
Sheffield
07.2021 - 02.2022
- Answering Calls: I received calls from clients, customers, or other people
- I also answered the phone, greeted callers, listened intently to their questions or problems, and offered the proper answers or solutions
- Customer Assistance: I assisted and supported callers by responding to their inquiries, resolving problems, and providing information regarding goods, services, or policies
- Multitasking and Time Management: I had a lot of calls to answer, so I had to use my time wisely
- I also had to be able to quickly switch between duties like taking calls, entering data, and gaining access to appropriate networks or resources
- Maintaining Professionalism: Throughout the call, I also had to keep a polite and professional demeanour while understanding the needs of the client and developing a connection with them
Education
Diploma of Higher Education - Media Studies
WQE College
Leicester 08.2019 - 04.2021
Diploma of Higher Education - Business Studies
WQE College
08.2019 - 04.2021
GCSEs - Maths
Fullhurst Community College
LeicesterGCSEs - English Literature
Fullhurst Community College
LeicesterGCSEs - English Language
Fullhurst Community College
LeicesterBachelor of Arts - Marketing and PR
CU Coventry
Coventry 09.2022 -
GCSEs - Business Studies
Fullhurst Community College
LeicesterGCSEs - Religious Studies
Fullhurst Community College
LeicesterSkills
- Relationship management
- Graphic design basics
- Brand-building strategies
- Multi-tasking
- Marketing and sales strategies
- Sales techniques
- Sales training
- Presentations and proposals
- Customer service
- Communication skills
- Leadership
- Media buying tactics
- Creative visioning
- Integrated marketing understanding
- Influential negotiation
- Digital marketing campaigns
- Social media marketing
- Digital marketing
- Market research
- Events organisation
- Direct marketing campaigns
- Research
- Sales strategies
- Strategic marketing
Certification
- B2W Level 1 Contact Centre Certificate, 2023
- B2W Level 2 Customer Service Certificate, 2023
Timeline
Customer Service Representative
HMRC
07.2024 - 09.2024
Customer Service/Contact Centre course
The B2W recruitment
06.2023 - 07.2023
Bachelor of Arts - Marketing and PR
CU Coventry
09.2022 -
Sales Advisor
Firstsource Solutions
03.2022 - 04.2023
Call handler
Ant Marketing
07.2021 - 02.2022
Diploma of Higher Education - Media Studies
WQE College
08.2019 - 04.2021
Diploma of Higher Education - Business Studies
WQE College
08.2019 - 04.2021
GCSEs - Maths
Fullhurst Community College
GCSEs - English Literature
Fullhurst Community College
GCSEs - English Language
Fullhurst Community College
GCSEs - Business Studies
Fullhurst Community College
GCSEs - Religious Studies
Fullhurst Community College
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