Magdalena Wardle

• Managing a cross-functional team of three developers, delivering quick and effective technical solutions and internal tools.
• Leading the development of an AI-driven onboarding suite designed to streamline client setup and minimise manual work through automation.
• Collaborating with the AI team to integrate intelligent components, including an AI scraping agent that enhances data collection and efficiency.
• Analysing reported issues, classifying and prioritising requests, and designing custom solutions or quick-win workarounds, from concept to testing and documentation.
• Using SQL and Elasticsearch to analyse data, identify performance issues, and highlight opportunities for product improvements and process optimisation across teams.

• Designed and built a CRM performance reporting tool from the ground up, gathering and preparing data independently, defining key metrics with the Product Manager, and visualising results in Power BI to improve client performance visibility.
• Created and maintained ETL pipelines in Airflow, ensuring reliable, automated data delivery and robust reporting foundations.
• Performed ad hoc analyses in Python (Pandas, Jupyter Notebook), SQL, and BigQuery to support data-driven decisions in product development and customer success.
• Developed Power BI and Looker dashboards to help Customer Success teams identify at-risk clients and monitor turnover trends, driving targeted actions and improved retention.
• Established a central knowledge base for reports and led Power BI training sessions, enhancing data accessibility and literacy across business teams.

Connectivity Analyst, Second Line Support Team Leader, Connectivity Project Manager, Onboarding Specialist, Support Specialist

(Details available upon request.)