Maggie Sandy
London,ENG
Summary
A highly motivated, organized and enthusiastic individual with over 20 years’ experience and
knowledge in support work with vulnerable adults with complex support needs
- Experience of collaborative working and conflict resolution
- Skilled in working under pressure and adapting to new challenges and situations.
- Knowledge of Trauma Informed Care and Psychological Informed Environment
- Dependable and reliable in managing different priorities with a positive attitude and willing
to take on further duties in order to meet team and service goals. - Passionate in working with homeless people to help and support them in bringing about positive change in their lives that has a long term impact for them
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supported Pathways Manager
Southwark Council
04.2020 - Current
- I am responsible for the day to day management of all 6 hostels
- Building partnerships with other agencies, raising the profile of the hostels and to work collaboratively with our stake holders. external agencies and other business units with in the Council.
- Develop and manage collaborative networks and working relationships with other
agencies and partners, and ensure a positive reputation is maintained - Promote the work of the hostels externally, including, attending meetings, social and networking
- Make sure that all hostel staff are trained in Trauma Informed Care and Psychologically Informed Environment.
- Attend monthly safeguarding and MASH meetings
- Work with housing associations, private landlords and the Council Housing team to
source safe and suitable accommodation for individuals; - Work with the local community and promote the work of the hostels
- Represent the supported hostels at meetings and events
- Keep up to date with legislation and funding
- Proper management of budget participate in the setting of and planning of budget
- Oversee spending and income as appropriate within limits of my budget
- Assist in the development of process and policies in relation to the hostels
- Ensure the project remains safe for all residents, staff and visitors and adheres to health and safety process and procedures
- Responsible for health and safety requirements in the service, maintaining audits and
risk assessments - Responsible for ensure upkeep and quality of the building and service
- Leadership and line management of staff within the hostels
- Prepare and deliver training and development for all staff and keeping the training matrix up to date
- Recruit and induct staff and volunteers as appropriate, and ensure that the project has a cohesive and positive team with adequate resource for the project
- Collate/sign off on staff hours and rotas as appropriate for payroll
- Do monthly audits on all residents key working and support plans to make sure that staff are working actively and positively towards gaining independent living skills.
- If we have a staffing issue i will cover the shift, do the cover for weekends and evenings as i am flexible to help the staff team and service out if needs be
Hostel Manager
Southwark Council
03.2016 - 03.2020
- Create a safe,supportive and welcoming environment for the clients and staff.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- That Health and Safety procedures are being carried out in accordance with the policies and procedures of the hostels, recorded and uploaded to the relevant folder on the shared drive.
- Audits are done to make sure that all paperwork, risk assessments, incidences and safeguarding, and that care need assessments are uploaded onto the data base. During the audit I will also look through the paperwork to see the conversations that are being had with the residents and the direction being made.
- Created a training matrix to make sure that all staff receive the training needed to meet the requirements of the job, but also helps with their own personal development.
- Carried out 1-2-1's with staff team to make sure that all key working, support plans are carried out in a timely manner, that there is some positive progress being made and support and encouragement given.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Created rotas for each hostel to maintain deadlines and made sure that all the shifts are covered.
- Build rapport with clients to facilitate trusting relationship and provide a setting for positive and conducive to growth.
Move On Officer
Southwark Council
10.2012 - 03.2016
- Successfully managed high volumes of client-facing interactions and established strong rapport with supportive external agencies.
- When a resident is ready for move on an assessment is done we will have a conversation about expectations of what is available regarding housing and the importance of maintaining the positive support networks they have built once they move out of the hostel.
- Helped organize and run workshops and made sure that the key worker is now focused on making sure that client continues to be positive about their move on
- Supported clients who are ready to move into their own accommodation by attending the sign up, do the change of circumstances, arrange the white goods
- Support residents to sign up to My Southwark so they can manage their rent account, see that HB is in payment, raise repairs and that their council tax is being paid. once they have moved in
- Encourage and support resident that all grants and white goods are applied for
Resettlement Officer
Southwark Council
07.2005 - 11.2012
- Assessed and evaluated the needs of those who presented to Southwark's Homeless Persons Unit to determine appropriate interventions.
- Collaborate with local supported hostels and other agencies to assist clients finding suitable housing either in supported hostels, private rented sector or whether an intervention could be done to have the person return
- Once client is in the hostel I review the clients progress , that the client is linked into support services to address their emotional. physical and psychological needs
- Making sure that key working, support plans and risk assessments are being done in a timely manner and updated as and when needed
- That a safeguarding referral has been done if concerns have been raised
- Working in a flexible and proactive way to make sure that targets are met not only individually but as a business unit
- That we assess the clients are ready for independent living and have achieved positive outcomes whilst in the hostel to help them live independently in the community
- That the client has actively linked into the hostel, paying their service charge, attending their appointments , taking medication, and not causing any problem with in the hostel
Housing Case Worker
Southwark Council
05.2004 - 07.2005
- Strong communication and interpersonal skills
- Ability to work effectively in a team
- Understanding of housing law, tenant rights, eviction processes
- Empathy and compassion so that clients feel heard and understood
- Ability to manage differing case loads and dead lines and maintain and keeping accurate caseloads
- Ability to advocate on clients rights and interests and help client to navigate immediate help and support
Hostel Keyworker {apprenticeship Scheme}
Thamesreach
05.2002 - 05.2003
- Assisted in providing comprehensive support services to homeless individuals, including intake assessments, crisis intervention, and case management, ensuring their basic needs were met and promoting their long-term stability.
- Collaborated with a multidisciplinary team to develop and implement personalized action plans for each resident, fostering a safe, positive and empowering environment conducive to their growth and attainment of personal goals
- Established and maintained positive and trusting relationships with clients, actively listening to their concerns and providing emotional support, guidance, and referrals to community resources as needed.
- Carried a case load of 10 clients of differing needs and carried out key working every 2 weeks, updated the support plan every month and the risk assessment every 3 months dependent on circumstances.
- Made sure safeguarding was integral in how we worked with our clients to enable a safe, respectful and supportive environment.
- Linked into meangingful activities outside the hostel to help build supportive networkes
Education
Bachelor Of Arts - Social Worker
Fayetteville State University
Fayetteville, NC05.2020
Skills
- Safeguarding and report writing
- MS Office
- First Aid
- Client Needs Assessment
- Documentation and Record keeping
- Work Planning and Prioritization
Certification
Safeguarding Reporting Level 4
Mental Health First Aider
ILM Level 3 with distinctiom
Conflict Management
Timeline
Supported Pathways Manager
Southwark Council
04.2020 - Current
Hostel Manager
Southwark Council
03.2016 - 03.2020
Move On Officer
Southwark Council
10.2012 - 03.2016
Resettlement Officer
Southwark Council
07.2005 - 11.2012
Housing Case Worker
Southwark Council
05.2004 - 07.2005
Hostel Keyworker {apprenticeship Scheme}
Thamesreach
05.2002 - 05.2003
Bachelor Of Arts - Social Worker
Fayetteville State University
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