Maggie Knox
Trimdon Grange,Durham
Summary
Dependable and responsible professional with a strong foundation in problem solving. Demonstrate excellent telephone etiquette, critical thinking and decision making skills. Adept at planning and coordination, with a keen attention to detail and exceptional written communication abilities. Possess strong multi-tasking capabilities and active listening skills. Flexible and adaptable with outstanding organisation and time management proficiency. Continuously pursuing opportunities for professional growth.
Overview
3
3
years of professional experience
Work history
Receptionist
IntraHealth
Peterlee, Durham
01.2025 - Current
- Managed front desk operations by greeting visitors and directing them appropriately.
- Coordinated appointment scheduling and maintained accurate records for all patient interactions.
- Handled incoming calls and responded to queries with professionalism and efficiency.
- Supported administrative tasks such as filing and data entry to facilitate office workflow.
- Maintained confidentiality of sensitive information whilst interacting with patients and staff.
- Utilised office equipment and software to enhance communication and operational efficiency.
Retail sales assistant
Mountain Warehouse
Durham, Durham
07.2023 - 01.2025
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Built lasting relationships with clients through customer service interactions.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Followed company procedures and guidelines for smooth retail operations.
Cashier
Mondos pizzeria
Wingate, Durham
05.2023 - 07.2023
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
- Ensured immaculately tidy retail areas through regular cleaning, delivering optimal first impressions.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
Education
BTEC Extended Certificate - Law
Durham Sixth Form Centre
Durham, Durham 09/2023 - 07/2024
GCSEs - Religious Studies Grade 6
Academy of Shotton Hall
Peterlee, DurhamGCSEs - Hospitality and Catering Grade Distinction *2
Academy of Shotton Hall
Peterlee, Durham2022
GCSEs - Media studies Grade 6
Academy of shotton hall
Peterlee, DurhamGCSEs - French Grade 6
Academy of shotton hall
Peterlee, DurhamGCSEs - History Grade 7
Academy of shotton hall
Peterlee, DurhamGCSEs - Science Grade 6
Academy of shotton hall
Peterlee, DurhamGCSEs - Mathematics Grade 7
Academy of shotton hall
Peterlee, DurhamGCSEs - English Language Grade 6
Academy of shotton hall
Peterlee, DurhamGCSEs - English Literature, Grade 8
Academy of Shotton Hall
Peterlee, DurhamSkills
- Dependable and Responsible
- Good Telephone Etiquette
- Cultural Awareness
- Problem-Solving
- Decision-Making
- Planning and Coordination
- Attention to Detail
- Written Communication
- Critical Thinking
- Multitasking Abilities
- Teambuilding
- Active Listening
- Flexible and Adaptable
- Organisation and Time Management
Personal Information
- Nationality: British
- Date of birth: 28 April 2006
Timeline
Receptionist
IntraHealth
01.2025 - Current
Retail sales assistant
Mountain Warehouse
07.2023 - 01.2025
Cashier
Mondos pizzeria
05.2023 - 07.2023
GCSEs - Media studies Grade 6
Academy of shotton hall
GCSEs - French Grade 6
Academy of shotton hall
GCSEs - History Grade 7
Academy of shotton hall
GCSEs - Science Grade 6
Academy of shotton hall
GCSEs - Mathematics Grade 7
Academy of shotton hall
GCSEs - English Language Grade 6
Academy of shotton hall
GCSEs - English Literature, Grade 8
Academy of Shotton Hall
BTEC Extended Certificate - Law
Durham Sixth Form Centre
09/2023 - 07/2024
GCSEs - Religious Studies Grade 6
Academy of Shotton Hall
GCSEs - Hospitality and Catering Grade Distinction *2
Academy of Shotton Hall