Maggie Glenn
Anaheim,TWH
Summary
Creative Character Supervisor adept at using storytelling to enhance guest experiences. Strong communication and organizational skills foster effective teamwork and mentorship. Dedicated to developing tailored training solutions that meet individual needs and elevate team performance. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Character Supervisor Trainer/Mentor
The Walt Disney Company
Anahiem
08.2023 - Current
- Mentor new cast members to boost team performance and guest engagement.
- Developed training materials to enhance learner engagement and retention.
- Guided mentees through skill development and career planning sessions.
- Provided support in navigating workplace challenges and conflicts.
- Developed customized learning plans to meet individual mentee needs.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Character Supervisor/Entertainment Host
The Walt Disney Company
Anaheim
07.2018 - Current
- Optimize scheduling for better guest interaction and satisfaction.
- Use storytelling to create memorable guest experiences
- Maintain reports to align interactions with brand standards.
- Collaborate with teams to solve challenges, fostering a supportive environment.
- Conducted performance evaluations to support employee development and growth.
- Collaborated with management on safety initiatives and compliance standards.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Senior Camp Counselor
Young Actors Theatre
San Diego
01.2017 - 01.2018
- Implemented daily schedules, boosting camper participation and satisfaction.
- Designed inclusive programs, enhancing camper social skills and engagement.
- Maintained records, ensuring safety compliance and smooth camp operations.
- Mentored junior counselors, fostering team cohesion and camper involvement.
- Created themed events, increasing camper participation and camp vibrancy.
Education
B.A. - Communication Studies
California State University Long Beach
Long Beach, California01.2020
AA - General Studies
Cuyamaca College
San Diego, California01.2018
Skills
- Leadership
- Communication
- Creativity
- Organization
- Problem solving
- Teamwork
- Strategic planning
- Time Management
- Customer Service
- Event Planning
- Detail-oriented
- Driven
- Guest engagement
- Operational efficiency
- Conflict resolution
- Effective communication
- Employee training
- Performance evaluation
- Mentorship development
- Collaborative problem solving
Timeline
Character Supervisor Trainer/Mentor
The Walt Disney Company
08.2023 - Current
Character Supervisor/Entertainment Host
The Walt Disney Company
07.2018 - Current
Senior Camp Counselor
Young Actors Theatre
01.2017 - 01.2018
B.A. - Communication Studies
California State University Long Beach
AA - General Studies
Cuyamaca College
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