Maggie Dancer
Summary
Project Manager with strong experience within Transformation PMO environment. A confident communicator and effective relationship builder, skilled in leading large scale HR initiatives, most recently, Financial and Commercial, Property and Assets, Libraries, and Fire Services projects. Focused on driving service improvement and delivering efficient, sustainable solutions. Proactive, highly organised, and accustomed to working in fast paced, high pressure settings while handling sensitive and confidential information with discretion
Overview
15
15
years of professional experience
2025
2025
years of post-secondary education
Work history
Project Manager
Oxfordshire County Council
2024.03 - 2026.02
- Planned and lead multiple HR projects within the Organisational Design programme, including recent Financial and Commercial and Property and Assets service areas (delivered £689k savings across both projects)
- Currently supporting redesign within Fire and Rescue, Libraries and Public Affairs, Policy and Partnerships service areas
- Managing and reporting project level risk to the Programme Manager
- Engaging and influencing stakeholders on all levels, ensuring effective communication and contributing to the successful implementation of the programme’s communication strategy
- Working closely with senior leaders within the organisation
- Ensuring the projects’ objectives are aligned with the organisation's vision and strategic priorities
- Analysing data and providing recommendations for process improvement
- Designed, planned, and facilitated multiple workshops thought out the Discovery Phase to engage stakeholders, generate insights, and guide creative solution development
- Leading regular team meetings and stakeholder update sessions to promote transparency, maintain momentum, and support collaborative problem solving.
Business Support Team Leader/Officer
Oxfordshire County Council
2019.11 - 2024.02
- Lead a team of Business Support Administrators within the CEF service area
- Monitored and managed team's performance (probationary and periodic reviews, PIPs)
- Handled escalations and complaints from public
- Updated and monitored LCS/EHM
- Processed payments and monitored transaction on IBC/SAP
- Liaised with social workers and practitioners to improve the processes and ways of working within the service
Unit Coordinator
Buckinghamshire County Council
2014.09 - 2019.11
- Worked within Social Care teams in the Council (CP, CIN, CLA, MASH, Court)
- First point of contact for parents, foster carers, young people in care and professionals
- Answered queries via email and on the telephone
- Updated and managed data on LCS, One and Swift databases
- Processed invoice payments on SAP system
- Uploaded and maintained legal documents on the Council's content server (Livelink)
- Participated and minuted various meetings (including Strategy meetings, LAC reviews, PPMs and PLOs)
Customer Relations Manager
Swarovski Ltd, London
London
2012.04 - 2014.08
- Handled escalated customer complaints via email and telephone
- Reviewed processes and improved customer experience with the brand
- Reported data to the global Head Office and advised on local approach
- Managed a team of customer relation advisors
- Tracked and maintained team's performance and budget
- Monitored and maintained customer data on SAP
Team Manager
Rank Interactive, London
London
2011.07 - 2012.04
- Handled escalated customer complaints over the phone and email
- Investigated betting/gaming transactions
- Managed a team of customer service advisors
- Monthly performance reviews for staff
- Maintained customer database and running periodic reports
- Tracked betting/gaming patterns for regular customers
- Reviewed processes in order to improve customer experience
Education
Project Fundamentals Qualification -
Association For Project Management
Masters Degree - Adult Education
Nicolaus Copernicus University
Toruń, PolandGCSEs/A levels - undefined
Bielefeld University
Bielefeld, GermanySkills
- Project planning, delivery and governance
- Risk management
- Lean Six Sigma (Green Belt apprenticeship completion expected Summer 26)
- MS Project
- LCS/EHM system proficiency
- AI and Copilot
- Clear communication and stakeholder engagement
- Analytical thinking and complex problem solving
- Negotiation and influence
- Collaboration and team leadership
Timeline
Project Manager
Oxfordshire County Council
2024.03 - 2026.02
Business Support Team Leader/Officer
Oxfordshire County Council
2019.11 - 2024.02
Unit Coordinator
Buckinghamshire County Council
2014.09 - 2019.11
Customer Relations Manager
Swarovski Ltd, London
2012.04 - 2014.08
Team Manager
Rank Interactive, London
2011.07 - 2012.04
Masters Degree - Adult Education
Nicolaus Copernicus University
GCSEs/A levels - undefined
Bielefeld University
Project Fundamentals Qualification -
Association For Project Management