Maggie Connor
Swansea,Wales
Summary
Bilingual (Welsh and English), highly reliable and customer-focused professional with over eight years’ experience in fast-paced, high-footfall environments across hospitality, events, and retail activations. Experienced in team leadership, daily operations management, and delivering exceptional customer experiences. Proven ability to motivate teams, maintain high visual and service standards, and ensure smooth day-to-day operations in busy environments. Highly organised and adaptable, with strong communication, problem-solving, and operational skills. Known for leading by example, creating a positive team culture, and maintaining a calm and professional approach under pressure.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Bar Manager
Noah’s Yard
Swansea
01.2018 - 04.2026
- Lead and supervise a team in a high-volume, fast-paced environment, ensuring excellent customer service at all times
- Manage day-to-day operations, maintaining efficiency, organisation, and high service standards
- Create staff rotas and manage staffing levels to meet demand and maximise performance
- Train, mentor, and support team members to improve performance and confidence
- Handle customer queries and complaints professionally, turning issues into positive experiences
- Oversee cash handling, POS systems, and daily financial responsibilities
- Ensure full compliance with hygiene, safety, and licensing standards
- Maintain a clean, welcoming, and well-presented environment for customers
Event Activation Manager (Retail Pop-Up)
RAVS Pop-Up Store
08.2023 - 10.2025
- Managed the delivery of a high-footfall retail pop-up store within a major shopping centre event (4,600+ attendees)
- Transformed a vacant retail unit into an engaging and visually appealing shopping space
- Oversaw store setup, layout, and presentation to maximise customer engagement and sales
- Coordinated stock, deliveries, and operational logistics under tight deadlines
- Acted as the main point of contact between stakeholders, ensuring smooth operations
- Supported on-the-day team coordination and problem-solving in a fast-paced retail environment
- Ensured health & safety compliance and operational standards were maintained
Bar Tender
Diecast
05.2023 - 11.2023
- Delivered friendly, efficient customer service in a high-volume setting
- Worked collaboratively with team members to ensure smooth service
- Maintained speed, accuracy, and professionalism under pressure
Bar Manager
Freight Island
11.2021 - 05.2023
- Trained and onboarded new staff, ensuring consistent service standards
- Supported multiple operational areas, demonstrating flexibility and leadership
- Delivered high-quality customer service in a busy, multi-service environment
- Motivated team members to maintain performance during peak periods
Education
Access to Health Care and Social Work -
Gower College Swansea
01.2020 - 01.2021
Criminology and Sociology
Manchester Metropolitan University
Skills
- Team leadership and staff training
- Customer service excellence
- Retail and customer experience focus
- Staff motivation and team development
- Problem-solving and decision-making
- Time management and organisation
- Cash handling and POS systems
- Health & safety compliance
- Adaptability in fast-paced environments
LANGUAGES
English – Fluent
Welsh – Fluent
REFERENCES
Available upon request
KEY STRENGTHS
- Creating welcoming and engaging customer environments
- Leading by example to build strong team culture
- Maintaining high visual and cleanliness standards
- Supporting commercial performance and team targets
Timeline
Event Activation Manager (Retail Pop-Up)
RAVS Pop-Up Store
08.2023 - 10.2025
Bar Tender
Diecast
05.2023 - 11.2023
Bar Manager
Freight Island
11.2021 - 05.2023
Access to Health Care and Social Work -
Gower College Swansea
01.2020 - 01.2021
Bar Manager
Noah’s Yard
01.2018 - 04.2026
Criminology and Sociology
Manchester Metropolitan University