MAGDALENE HILARY
Support Worker
Leicester
Summary
I'm a dedicated Support Worker/Healthcare Assistant with experience supporting people from all walks of life. I take pride in building strong relationships with those I care for, always aiming to make them feel safe, comfortable, and valued. Whether it's helping with daily tasks, offering emotional support, or assisting with medication, I'm committed to providing the best care possible. I'm patient, reliable, and always willing to go the extra mile to make a positive difference in someone's day.
Overview
7
7
years of professional experience
1
1
Language
Work History
YOUTH SUPPORT WORKER – Supporting Teenagers
Alpha Imperial Care
Leicester
06.2025 - Current
- Supported teenagers displaying challenging behavior by implementing positive behavior support strategies and de-escalation techniques.
- Built trusting relationships with young people to encourage engagement, emotional expression, and personal development.
- Promoted independence and resilience through structured routines, life skills training, and recreational activities.
- Collaborated with families, schools, and healthcare professionals to ensure consistent support and safeguarding.
- Managed crisis situations calmly and effectively, prioritizing safety and wellbeing.
- Maintained accurate records and contributed to individualized care/support plans.
RESIDENTIAL SUPPORT WORKER
Synergy healthcare limited
Leicester
10.2024 - Current
- Provided care and emotional support to vulnerable individuals in a residential setting, promoting their independence and well-being.
- Assisted residents with daily activities, including personal care, meal preparation, and household tasks.
- Developed and implemented personalized care plans in collaboration with healthcare professionals.
- Encouraged social engagement, life skills development, and participation in community activities.
- Monitored residents’ mental and physical health, reporting concerns and responding to emergencies as needed.
- Delivered crisis intervention and de-escalation support for individuals with behavioral or emotional challenges.
- Maintained accurate records, ensuring compliance with safeguarding and health & safety regulations.
LEARNING DISABILITY SUPPORT WORKER
Ace healthcare solutions
Leicester
04.2023 - 06.2025
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Promoted community integration by providing extensive physical, emotional and social support.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
MENTAL HEALTH Support worker
Potens limited
Leicester
10.2023 - 12.2024
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Provided personalized care and support to vulnerable individuals, helping them retain maximum independence.
- Supported services user engagement in socialization activities, promoting independence and positive wellbeing.
- Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
- Safely and securely transported patients using hoists and wheelchairs.
- Delivered crisis intervention and de-escalation strategies to support individuals in distress.
- Monitored patient's conditions closely and escalated concerns to senior staff.
- Maintained up-to-date patient records to enable care continuity between support providers.
SUPPORT WORKER
Pearson Anderson
Leicester
10.2022 - 08.2023
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
Nursing Assistant
INDEPENDENT ELECTORAL COMMISSION CLINIC
06.2019 - 08.2022
- Monitoring and recording patient’s conditions by taking temperatures pulse, respirations and weight.
- Communication with patients, relatives
- Assisting with clinical duties.
- Providing personal care including infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety.
- Provided Problem-solving skills.
TEACHER
Alpha Montessori school
Abuja
04.2018 - 01.2019
- Develop and issue educational content including notes, tests, assessments and assignments.
- Counselling students.
- Supervise classes to ensure all students are learning in a safe and productive environment.
- Acting mentor to help set students in the right path.
- Grooming students and helping them with character building.
- Organize supplies and resources for classes and presentations.
- Deliver personalized instruction to each student by encouraging interactive learning.
- Plan and implement educational activities and events.
- Ensure your classroom is clean and orderly.
- Prepare and distribute periodic progress reports and semester report cards.
- Attend parent-teacher meetings.
- Evaluate and document students' progress.
- Allocate and grade homework, assignments, assessments and tests.
Education
Masters of science - Advertising and public relations management
De Montfort university
Leicester09.2023
Bachelor of science - mass communication
University of uyo
09.2018
Skills
Decision Making
Good time management
Conflict Resolution
Creativity
Time Management
Effective Time Management
Fast Learner
Adaptability
Customer Service
Ability to Work Under Pressure
Ability to Work in a Team
Hard Working
Flexibility and Adaptability
Critical thinking and problem solving
Teamwork
Ability to Multitask
Leadership
Communication
Computer Skills
Microsoft Office
Communication Skills
Timeline
YOUTH SUPPORT WORKER – Supporting Teenagers
Alpha Imperial Care
06.2025 - Current
RESIDENTIAL SUPPORT WORKER
Synergy healthcare limited
10.2024 - Current
MENTAL HEALTH Support worker
Potens limited
10.2023 - 12.2024
LEARNING DISABILITY SUPPORT WORKER
Ace healthcare solutions
04.2023 - 06.2025
SUPPORT WORKER
Pearson Anderson
10.2022 - 08.2023
Nursing Assistant
INDEPENDENT ELECTORAL COMMISSION CLINIC
06.2019 - 08.2022
TEACHER
Alpha Montessori school
04.2018 - 01.2019
Masters of science - Advertising and public relations management
De Montfort university
Bachelor of science - mass communication
University of uyo