Magdalena Szafranska
Castleford,West Yorkshire
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Receptionist
Northern Accident Repair
Castleford, West Yorkshire
02.2022 - Current
- Delivered front of house duties with warm and professional manner.
- Reduced waiting times through effective time and resource management.
- Provided clerical support to company employees, including copying, faxing and file management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Operated fax machines, copy machines and other standard office equipment.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
Sales Assistant
Orange
Belchatow, Poland
09.2020 - 08.2022
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Showcased product features and benefits to drive sales.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Promoted sales and special offers for discounts and merchandise options.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
Restaurant/Bar Supervisor
Fuller's The Sanctuary House Hotel
London
10.2014 - 04.2020
- Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
- Regularly invented signature drinks, improving menu selection and variation.
- Coached bar team in comprehensive knowledge of menu, maintaining efficient and outstanding customer service.
- Maintained clean, organised bar in line with hygiene regulations.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Demonstrated full knowledge of all menu items, contents and preparation methods.
- Received orders from wait staff and delivered beverages to guests.
- Prepared and served ordered beverages, including coffee, espresso drinks and cocktails.
- Processed cash, credit card and voucher payments.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
Receptionist
Norfolk Tower
London
11.2013 - 10.2014
- Maintained clean and orderly reception area to impress and welcome visitors.
- Welcomed guests and clients in friendly, positive manner.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
- Used Microsoft Office to track information, update records and write correspondence.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Coordinated travel arrangements and itineraries for staff trips, conferences and meetings.
- Organised and updated master calendar of appointments, meetings and events.
- Carried out basic day-to-day administrative tasks to support staff needs.
Waitress
The Kanteen
London
02.2012 - 11.2013
- Processed cash, credit card and voucher payments using POS terminals.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Demonstrated full knowledge of all menu items, contents and preparation methods.
- Greeted new customers, answered initial questions and took drink orders.
- Arranged alternative selections for guests with food allergies, intolerances, or special diets.
- Greeted and seated guests efficiently to establish prompt, high quality service.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Completed opening and closing checklists according to set standards.
- Maintained safe food handling standards at all times.
- Upsold, cross-sold and recommended additional items to customers to increase restaurant sales.
- Seated guests promptly and managed table wait times.
- Stocked and maintained silverware, linens and condiments.
- Upheld high standard of cleanliness in all work areas area.
Education
Certificate of Higher Education -
ZSP nr4 im Romuda Traugutta
Poland2010
Skills
- Microsoft Office
- Positive attitude
- Team work
- Verbal and visual communication
- Creative thinking
- Customer care
- Customer service
- Working under pressure
- Professional and smart presentation
- Multi-line telephone skills
- Incoming mail distribution
- Professional appearance
- Organised and reliable
- Punctual
Languages
Polish
Native
English
Fluent
Timeline
Receptionist
Northern Accident Repair
02.2022 - Current
Sales Assistant
Orange
09.2020 - 08.2022
Restaurant/Bar Supervisor
Fuller's The Sanctuary House Hotel
10.2014 - 04.2020
Receptionist
Norfolk Tower
11.2013 - 10.2014
Waitress
The Kanteen
02.2012 - 11.2013
Certificate of Higher Education -
ZSP nr4 im Romuda Traugutta
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