Magdalena Milczak
Cardiff,Rhondda Cynon Taf
Summary
I graduated BSc Forensic Science with First honours degree. I am driven with real interest for science and research. Main fields of interest are gene therapies in autoimmune diseases and human forensic anthropology.
Whilst at university I have worked a couple of retail jobs which have been really helpful in teaching me how to manage my time between university and work as well as allowed me to gain experience in customer driven environments. At university I have worked in different laboratories, performing practical studies and research and I am familiar with different method sample analysis and chemical analysis.
In the 3rd Year I had the opportunity to run an independent research study and would love to have more opportunities to conduct research studies in the future.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Periodic Review Analyst
Starling Bank
Cardiff
2024.02 - Current
- Conduct periodic reviews of low and medium risk accounts
- Ensure the accounts activities are within bank's risk appetite and terms and conditions
- Investigate and report suspicious activity to relevant departments
- Contact customers to verify their nature of business or clarify concerns
- Review business ownership, nature of business and financial feed to ensure compliance with FCA regulations
Junior Financial Crime Officer
Capital on Tap
Cardiff
2023.09 - 2024.02
- Conduct AML reviews
- Ensure that KYC, KYB and CDD is completed
- Monitoring accounts for fraudulent activity
- Outreaching to customers to conduct investigations
Customer Operations Agent
Capital on Tap
Cardiff
2022.06 - 2023.09
- I help with all customers queries via email, phone, and chat as well as manage high value accounts
- Regularly attend additional training courses to develop further
- After 6 months I started developing in the disputes department, learning the internal processes, and raising chargebacks on behalf of customers
Online Picker
Asda
Cardiff
2021.11 - 2022.06
- Used RF scanners to quickly pick items to proper collection boxes.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
Customer Advisor/Supervisor
Pavers
Radyr, Cardiff
2019.03 - 2021.11
- I helped customers choose the relevant products, advised on shoe care, and provided friendly and efficient service as well as answered any queries the customers had
- Since 2020 I became a supervisor, which meant opening and closing the shop, making executive decisions, managing the shop and the staff
- During the pandemic I have taken on the role of an Online Customer Advisor to help support the business and customers
Education
Bachelor of Science - Forensic Science
University of South Wales
Pontypridd 2018.09 - 2022.06
Skills
- Bacteria identification and analysis
- Use of GC-MS, SPE, HPLC
- DNA engineering
- Forensic analysis of human remains
- Analytical Chemistry
- Microsoft Office
- Writing up scientific reports and presenting
- Development of drug extraction methods
- Toxicological hair analysis
- Column chromatography
Affiliations
- Gardening
- Books, mostly thrillers
- Running and gym
- Languages
Languages
Polish
Native
German
Elementary
Italian
Elementary
Latin
Elementary
Timeline
Periodic Review Analyst
Starling Bank
2024.02 - Current
Junior Financial Crime Officer
Capital on Tap
2023.09 - 2024.02
Customer Operations Agent
Capital on Tap
2022.06 - 2023.09
Online Picker
Asda
2021.11 - 2022.06
Customer Advisor/Supervisor
Pavers
2019.03 - 2021.11
Bachelor of Science - Forensic Science
University of South Wales
2018.09 - 2022.06