Magdalena Maria Zielinska
Teddington,Middlesex
Summary
Accomplished professional with expertise in Credit Control Management and Credit Risk, specialising in the London Insurance Market and Insurance Accounting. Demonstrates strong capabilities in Broker and Stakeholder Relationship Management, leading both outsourced and internal teams to achieve optimal results. Proficient in Management Information (MI), KPI, and Cash Reporting, with a proven track record in Premium Collection and Aged Debt Management. Skilled in Cash Allocation, Reconciliations, Process Improvement, and Financial Controls. Adept at Quota Share Reconciliations and Claims Payment Support, leveraging advanced Excel and Financial Systems to drive efficiency. Committed to enhancing financial operations through strategic process improvements.
Overview
15
15
years of professional experience
Work history
Credit Control Business Partner
DUAL Insurance MGA
City of London
01.2025 - 06.2026
- Lead day to day credit control function, managing broker accounts and ensuring timely premium collection.
- Manage outsourced credit control team in India, setting priorities, monitoring KPIs and improving performance.
- Produce monthly MI on cash position, aged debt and collection performance.
- Partner with Underwriting, Finance and Operations teams to resolve complex credit control issues.
- Chair monthly meetings with underwriting teams to review aged debt and agree collection strategies.
- Drive process improvements to strengthen financial controls and increase operational efficiency.
- Monitor daily cash reconciliations and ensure accurate allocation across accounting systems.
- Assist with quota share reconciliations and support claims payment processes, investigating and resolving accounting discrepancies.
- Build strong relationships with brokers and internal stakeholders to minimise credit risk and improve cash flow.
Credit Controller
CFC Underwriting
City of London
10.2023 - 12.2024
- Managed premium collections from brokers and proactively reduced aged debt exposure.
- Investigated and resolved unallocated cash and complex broker account queries.
- Distributed monthly statements and maintained strong broker relationships.
- Monitored outstanding balances and escalated overdue accounts where appropriate.
- Worked closely with underwriting and finance teams to ensure timely resolution of accounting issues.
IBA Operations and Credit Controller
Clear Insurance Management
City of London
01.2019 - 10.2023
- Managed insurer and client money accounts in accordance with CASS 5 requirements and internal controls.
- Performed daily and monthly IBA reconciliations, cash matching and settlement activities, ensuring accuracy and regulatory compliance.
- Monitored and resolved unallocated cash, aged balances and accounting discrepancies.
- Managed premium collections and insurer settlements, ensuring funds were collected and paid within agreed timescales.
- Produced management information, debt reports and financial data to support business decision-making.
- Maintained accurate accounting records and ensured financial data was up to date across broking systems.
- Worked closely with brokers, insurers and internal stakeholders to resolve outstanding queries and minimise aged debt exposure.
- Supported continuous improvement of IBA processes, controls and reconciliation procedures.
Renewals advisor/ IBA Reconciliation Technician /IBA Team Leader
A&A Group / Complete Cover Group
City of London
01.2011 - 01.2018
- Led and supervised broker accounts team, managing workloads, priorities and performance.
- Managed credit control activities, premium collections and aged debt across broker accounts.
- Performed cash allocation, reconciliations and investigation of unallocated cash items.
- Supported insurer and client account settlements, ensuring accuracy and timely processing.
- Built strong relationships with brokers and internal stakeholders to resolve queries efficiently.
- Provided coaching, training and support to team members while driving continuous improvement initiatives.
- Assisted in preparation of management information and operational reporting.
Education
AAT Level 2 Certificate - Accounting
Richmond Community College
Richmond, Richmond upon ThamesCity & Guilds Level 1 Award - Bookkeeping
Richmond Community College
Richmond, Richmond upon ThamesTechnical Secondary School Diploma - Environmental Protection and Wastewater Treatment
GCE Center of Education - Marie Curie
Gliwice/PolandSecondary School Leaving Certificate - Environmentalism
Marie Sklodowska-Curie High School
PolandSkills
- Credit Control Management & Credit Risk
- London Insurance Market & Insurance Accounting
- Broker & Stakeholder Relationship Management
- Leadership of Outsourced and Internal Teams
- Management Information (MI), KPI & Cash Reporting
- Premium Collection & Aged Debt Management
- Cash Allocation & Reconciliations
- Process Improvement & Financial Controls
- Quota Share Reconciliations & Claims Payment Support
- Excel & Financial Systems
Timeline
Credit Control Business Partner
DUAL Insurance MGA
01.2025 - 06.2026
Credit Controller
CFC Underwriting
10.2023 - 12.2024
IBA Operations and Credit Controller
Clear Insurance Management
01.2019 - 10.2023
Renewals advisor/ IBA Reconciliation Technician /IBA Team Leader
A&A Group / Complete Cover Group
01.2011 - 01.2018
AAT Level 2 Certificate - Accounting
Richmond Community College
City & Guilds Level 1 Award - Bookkeeping
Richmond Community College
Technical Secondary School Diploma - Environmental Protection and Wastewater Treatment
GCE Center of Education - Marie Curie
Secondary School Leaving Certificate - Environmentalism
Marie Sklodowska-Curie High School