Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
AdministrativeAssistant

Magdalena Kowalska

Wimborne,Dorset

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills.

I have strong attention to detail and systematic approach with successful experience in fast-paced office setting.

Quick learner ready to undertake any future training to help achieve company goals. Computer-literate job seeker adapts quickly to new software and programs.

I enjoy organising my work space and I like to work in environment where everyone respects each others space. Punctual and productive professional, able to work with little to no supervision.

I am loyal to my employer. I have friendly approach and I am a family person.

Overview

20
20
years of professional experience

Work history

Customer Service Assistant

Sainsbury's
Ferndown, Dorset
04.2017 - Current
  • Delivering exceptional level of service to each customer by listening to concerns and answering questions.
  • Assisting customers with product complaints, logging issues for investigation and providing replacement items.
  • Resolving customer issues using strong interpersonal skills and conflict resolution techniques.
  • Helping colleagues with handling complex queries.
  • Managing high-volume customer queries through effective multitasking.
  • Assisting customers with varying questions using product knowledge and service expertise.
  • Training new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Answering customer telephone calls promptly.

Checkout Team Leader

Sainsbury's
Christchurch, Dorset
09.2014 - 04.2017
  • Oversaw daily activities of 20+ checkout team members.
  • Trained staff on special circumstances including theft and emergency procedures, special offers and Think25 policy.
  • Troubleshooted cash register and EPOS issues to reduce checkout downtime.
  • Opened additional checkouts during peak shopping times to reduce customer wait times.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Supported monthly rosters and assignments to facilitate seamless checkout operations.
  • Guaranteed consistent working order of cash registers through troubleshooting and promptly addressing issues and contacting IT Service Desk when required.
  • Created positive environment of teamwork, mutual respect and morale, reducing staff turnover.
  • Created daily checklist for cashiers to accurately complete tasks.
  • Motivated team to meet sales goals.
  • Managed cashier break and lunch schedules to provide optimum coverage during high customer traffic periods.
  • Developed strong customer relationships, resulting in high rate of repeat customers.
  • Balanced cashier drawers at end of shifts and logged any errors.
  • Collaborated with other employees to deliver highest degree of customer service.
  • Completed opening and closing procedures each day.
  • Maintained checkout area cleanliness and safety through diligent maintenance of unwanted or damaged products and scrupulous following of cleaning routines.

Online Shopper

Sainsbury's
Salisbury, Wiltshire
06.2010 - 09.2014
  • Ensured optimal food quality by maintaining food and groceries at proper temperature, in accordance with food and safety standards.
  • Used hand-held computer device to select fresh groceries for 40+ online customers daily.
  • Achieved high product availability accuracy through effective use of inventory tracking software .
  • Followed company standards and paid careful attention to customer requests.
  • Worked quickly to pack orders and minimise product damage or shifting.
  • Maintained positive customer feedback rating throughout year.
  • Picked items for customer orders with focus on piece quality.
  • Recommended alternatives for outdated, expired and out of sock products.

Winding Machine Operator

Wilton Carpets Factory
Wilton, Wiltshire
06.2008 - 05.2010
  • Operated machinery turning yarn into smaller bobbins.
  • Set up winding machine control and operation speed.
  • Performed preventative maintenance on machinery to maintain smooth-running operations.
  • Troubleshot machine and equipment promptly finding resolutions.
  • Completed sample testing and collected samples for analysis.
  • Archive trained to record groups and quality of wool used in the factory day to day processes.

School Janitor and Cleaner

GODOLPHIN SCHOOL
Salisbury, Wiltshire
07.2005 - 07.2008
  • Responsible for general cleanliness and safety of Nursery and Pre-school setting.
  • Prepared snack meals and organised space for snack breaks on daily basis.
  • Supported teachers by supervising children during lunch breaks and for 30 minutes after the lunch.
  • Occasionally supported kitchen department and dinning room department.
  • Assisted many school functions as a waitress.

Office Assistant

Restructur and Modernisation of Agriculture Agency
Pila, Poland
03.2004 - 05.2005
  • Entered handwritten data into computers.
  • Organised and maintained office common areas.
  • Greeted applicants with warmth and professionalism.
  • Responded promptly to telephone enquiries from applicants.
  • Stayed up-to-date with knowledge of company products and services to assist clients with concerns.
  • Promoted to take responsibility on providing advice on more complex situations, issue solving type of role.
  • Delegated to another commune office for a period of two weeks to organise and provide training and help to local potential applicants in regards to new procedures installed by Polish government. I really enjoyed that task and I am very proud of my achievement.

Education

A-Levels - Hospitality Management

Vacational Secondary School
Slupsk, Poland
09/1998 - 06/2003

Skills

  • Problem solving
  • Great customer service
  • Data entry
  • Shipping and receiving
  • Inbound and outbound calling
  • Complaint resolution
  • Cash Handling
  • Staff education and training
  • Schedule management
  • Meeting planning
  • Prioritisation and time management
  • Confidentiality understanding

Additional Information

  • Eligible to work in the UK: Yes

Timeline

Customer Service Assistant

Sainsbury's
04.2017 - Current

Checkout Team Leader

Sainsbury's
09.2014 - 04.2017

Online Shopper

Sainsbury's
06.2010 - 09.2014

Winding Machine Operator

Wilton Carpets Factory
06.2008 - 05.2010

School Janitor and Cleaner

GODOLPHIN SCHOOL
07.2005 - 07.2008

Office Assistant

Restructur and Modernisation of Agriculture Agency
03.2004 - 05.2005

A-Levels - Hospitality Management

Vacational Secondary School
09/1998 - 06/2003

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Magdalena Kowalska