Summary
Overview
Work history
Education
Skills
Timeline
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Magdalena Kaminska

Magdalena Kaminska

Coalville

Summary

Accomplished Account Manager with 18 years’ experience in the fragrance and beauty industry, beginning at Sephora Poland’s flagship store in Warsaw. Demonstrated success in leading retail teams, driving sales performance, and delivering elevated customer experiences across luxury brands. Known for building high-performing teams and fostering a results-oriented, people-first culture. Passionate about the Sephora brand and excited to bring strategic insight and leadership excellence to its UK market.

Overview

19
19
years of professional experience

Work history

Account Manager

DIAM UK
Loughborough, Leicestershire
07.2023 - Current
  • Established strong rapport with clients through regular communication.
  • Implemented customer service policies, enhancing client experience.
  • Monitored competitor activity, staying ahead in the market competition.
  • Worked closely with product development teams for customising offerings according to client needs.
  • Achieved client satisfaction by managing key accounts effectively.
  • Analysed sales data for identifying opportunities for growth.

Account Executive

DIAM UK
Loughborough, Leicestershire
06.2022 - 07.2023
  • Consulted with clients on business issues to develop innovative, strategic proposals.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Documented sales, customer interactions and concerns to generate updates for senior management.
  • Liaised between clients and sales executives to resolve account management issues quickly and effectively.

Assistant Store Manager

BOOTS
Fosse Park - Leicester, Leicestershire
03.2020 - 06.2022
  • Led a high-traffic retail team, overseeing daily operations, staff performance, and customer satisfaction
  • Trained and developed beauty advisors, achieving service excellence and consistently exceeding KPIs
  • Supported regional initiatives and pilot programme rollouts across neighbouring stores

Bussiness Account Manager

ELIZABETH ARDEN
Debenhams Highcross/Boots Fosse Park Leicester, Leicestershire
08.2017 - 03.2020
  • Managed and grew key accounts in Debenhams and Boots, ensuring brand visibility and sales performance
  • Recruited, coached, and motivated a team to exceed monthly sales targets and improve average transaction values
  • Delivered customer engagement strategies, increasing loyalty and repeat client visits

Make-Up Artist/Consultant/Support Manager

SEPHORA
Warsaw, Poland
11.2006 - 06.2013
  • Pro-actively sell products and provide a very good standard of service
  • Pro-actively link sell across product categories
  • Performing application of makeup, waxing and additional cosmetic services as needed
  • Initiate contact with customers and welcome them both on counter and through traffic stopping
  • Identify ,understand and reformulate the client needs
  • Wrap purchases and handle cash and credit card payments
  • Monitor stock levels



Education

Secondary Education Diploma -

COLLEGE NOVA BEAUTY TERAPIST
Warsaw, Poland
2007

Skills

  • Regional team leadership and development
  • Sales analysis and performance management
  • Strategic merchandising and retail planning
  • Recruitment, coaching, and succession planning
  • Beauty and skincare product expertise (Sephora & luxury brands)
  • Customer experience strategy and service delivery
  • Staff training and in-store animation
  • Visual merchandising and store presentation standards
  • Operational compliance (stock, H&S, security)
  • Fluent in English, Polish and Spanish

Timeline

Account Manager

DIAM UK
07.2023 - Current

Account Executive

DIAM UK
06.2022 - 07.2023

Assistant Store Manager

BOOTS
03.2020 - 06.2022

Bussiness Account Manager

ELIZABETH ARDEN
08.2017 - 03.2020

Make-Up Artist/Consultant/Support Manager

SEPHORA
11.2006 - 06.2013

Secondary Education Diploma -

COLLEGE NOVA BEAUTY TERAPIST

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Magdalena Kaminska