Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
Affiliations
Timeline
Generic

Magdalena Jankowska

Bognor Regis ,United Kingdom

Summary

Dedicated assembly associate with a background in the premium automotive industry and hospitality. Known for customer needs orientation, quality control, and improving the efficiency of the production process. Concentrated on enhancing business management skills, particularly in data analysis.

Overview

23
23
years of professional experience
1
1
Certification

Work history

Assembly associate-headliners

Rolls-Royce Motor Cars LTD
Chichester, United Kingdom
2022.09 - Current

Continues improvement program champion
· Managed improvement and transformational projects, ensuring delivery within the agreed timeframe and budget.
· Conducted research and analysis to help define best practices and develop new improvements.

Quality control-subs and sun visors

· Quality control of the final product- cooperation with the line production team

· Necessary repairs to products with minor defects

· Preparing and quality checking of sun visors according to the law regulations (category A defect)

Headliners

· Preparation of headliners according to the production plan

· Quality checking of components, final product

· Providing recommendations to improve the production process and quality control (CIP)

Assembly Line Operative

Mediwin PPIP LTD
Littlehampton , United Kingdom
2022.07 - 2022.09

Batch preparation

· Preparing documentation and samples of medicines for the assembly line

· Following strict procedures to document rejected parts for quality assurance and traceability purposes.

Assembly line

· Preparing medicines and documentation according to order requirements

· Quality control

Quality Inspector (cooperation with Rolls-Royce)

G&P Quality Management Group
Bognor Regis , United Kingdom
2022.04 - 2022.07

· Performing visual inspections of raw materials, components, and vehicle parts according to inspection plans in the Qutrak system

· Recommendation of strategies to improve product quality

· Preparing the workstation and documentation for audits

Team member (Butlins resort)

Bourne Leisure LTD
Bognor Regis, United Kingdom
2018.02 - 2022.07
  • Security department officer (support)

· Monitoring guest behavior (including first aid)

  • Guest catering department (different venues)

Host

· Managing table reservations for 480-700 guests

· Resolving guest and employee complaints

· Supervising and helping newly hired hosts improve customer service skills

Barista/Bartender

· Preparation of drinks and coffees (sales up to 2000 pounds during one night)

· Collecting cash payments with Point Of Sale (POS) systems

· Inspecting customer identification to verify age against legal standards

Food runner (cold/ hot buffet)

· Serving food for 480-700 guests in a fast-paced service environment

· Checking orders for accuracy, quality, and presentation

· Training new employees

Waitress

· Customer service

· Keeping work areas spotlessly clean

Sales assistant

Super-pharm Poland
Warszawa, Poland
2016.09 - 2018.01

Accounts assistant

Kancelaria adwokacka
Warszawa, Poland
2016.10 - 2017.08

Customer assistant

Duka Polska
Warszawa, Poland
2015.12 - 2016.09

Customer service representative

PayU SA (cooperation with Allegro service)
Warszawa, Poland
2014.02 - 2015.06

Care support worker

Municipal Social Welfare Centre
Sompolno, Poland
2011.04 - 2014.02

Customer advisor (internship)

PH Komandor-Konin
Konin, Poland
2010.07 - 2010.12

Brand promotor

Energea
Konin, Poland
2002.06 - 2010.07

Education

Business managment

Solent University
QAHE London
2024.10 -

Skills

  • Quality control testing
  • Sample auditing
  • Process understanding
  • Procedure implementation
  • Analytic thinking
  • Focus on reliable customer service
  • Ability to use the IPS-Q system, Qtrak System, Jira

Certification

Functional English and Math level 2 ( in progress)

Technical English (in progress)

UX Design Strategy and application: Customer Journey Mapping (in progress)

ISO 9001-System and tools

Quality management and control 7 basic tools. Basic lean improvement tools

Risk analysis expert

Total quality management, Kaizen, 5S

Lean Six Sigma Yellow Belt Mastering

Design Thinking-Customer Journey Mapping

Creativity, design thinking and innovation for business

Professional service of difficult customers

Sales and customer relationship management

Accomplishments

Improving the quality and time of cutlery washing in 7 restaurants (Bourne Leisure, April 2022)

Achieving with the team the second-highest score in the world during the quality audit for Rolls-Royce (G&P, May 2021)

Nomination for team member of the month in category “mission maker” (Bourne Leisure, June 2021)

Languages

Polish
Native
English
Intermediate
B1

Affiliations

  • Total quality managment

Timeline

Business managment

Solent University
2024.10 -

Assembly associate-headliners

Rolls-Royce Motor Cars LTD
2022.09 - Current

Assembly Line Operative

Mediwin PPIP LTD
2022.07 - 2022.09

Quality Inspector (cooperation with Rolls-Royce)

G&P Quality Management Group
2022.04 - 2022.07

Team member (Butlins resort)

Bourne Leisure LTD
2018.02 - 2022.07

Accounts assistant

Kancelaria adwokacka
2016.10 - 2017.08

Sales assistant

Super-pharm Poland
2016.09 - 2018.01

Customer assistant

Duka Polska
2015.12 - 2016.09

Customer service representative

PayU SA (cooperation with Allegro service)
2014.02 - 2015.06

Care support worker

Municipal Social Welfare Centre
2011.04 - 2014.02

Customer advisor (internship)

PH Komandor-Konin
2010.07 - 2010.12

Brand promotor

Energea
2002.06 - 2010.07
Magdalena Jankowska