
Dedicated assembly associate with a background in the premium automotive industry and hospitality. Known for customer needs orientation, quality control, and improving the efficiency of the production process. Concentrated on enhancing business management skills, particularly in data analysis.
Continues improvement program champion
· Managed improvement and transformational projects, ensuring delivery within the agreed timeframe and budget.
· Conducted research and analysis to help define best practices and develop new improvements.
Quality control-subs and sun visors
· Quality control of the final product- cooperation with the line production team
· Necessary repairs to products with minor defects
· Preparing and quality checking of sun visors according to the law regulations (category A defect)
Headliners
· Preparation of headliners according to the production plan
· Quality checking of components, final product
· Providing recommendations to improve the production process and quality control (CIP)
Batch preparation
· Preparing documentation and samples of medicines for the assembly line
· Following strict procedures to document rejected parts for quality assurance and traceability purposes.
Assembly line
· Preparing medicines and documentation according to order requirements
· Quality control
· Performing visual inspections of raw materials, components, and vehicle parts according to inspection plans in the Qutrak system
· Recommendation of strategies to improve product quality
· Preparing the workstation and documentation for audits
· Monitoring guest behavior (including first aid)
Host
· Managing table reservations for 480-700 guests
· Resolving guest and employee complaints
· Supervising and helping newly hired hosts improve customer service skills
Barista/Bartender
· Preparation of drinks and coffees (sales up to 2000 pounds during one night)
· Collecting cash payments with Point Of Sale (POS) systems
· Inspecting customer identification to verify age against legal standards
Food runner (cold/ hot buffet)
· Serving food for 480-700 guests in a fast-paced service environment
· Checking orders for accuracy, quality, and presentation
· Training new employees
Waitress
· Customer service
· Keeping work areas spotlessly clean
Functional English and Math level 2 ( in progress)
Technical English (in progress)
UX Design Strategy and application: Customer Journey Mapping (in progress)
ISO 9001-System and tools
Quality management and control 7 basic tools. Basic lean improvement tools
Risk analysis expert
Total quality management, Kaizen, 5S
Lean Six Sigma Yellow Belt Mastering
Design Thinking-Customer Journey Mapping
Creativity, design thinking and innovation for business
Professional service of difficult customers
Sales and customer relationship management
Improving the quality and time of cutlery washing in 7 restaurants (Bourne Leisure, April 2022)
Achieving with the team the second-highest score in the world during the quality audit for Rolls-Royce (G&P, May 2021)
Nomination for team member of the month in category “mission maker” (Bourne Leisure, June 2021)