Magdalena Golban
London
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Victim Liaison Officer
His Majesty Prison and Probation Service
London, City of London
04.2024 - Current
- Coordinate and maintain case files for victims, ensuring meticulous record-keeping and upholding confidentiality standards.
- Independently manage a dynamic caseload of approximately 250 active cases, maintaining accurate and timely records while prioritising urgent needs and ensuring consistent service delivery.
- Proactively contact victims to provide clear and timely updates regarding relevant legislative changes, policy developments, or procedural amendments that may impact their case or rights. Ensure information is communicated in an accessible and supportive manner, helping victims understand implications and available options.
- Facilitate communication between victims and external parties, including legal representatives, support organisations, and relevant agencies.
- Collaborate closely with Case Managers, Social Workers, and Police representatives to address victim needs and support case objectives.
- Prepare comprehensive reports and findings to help understand victim experiences and inform case resolutions. Facilitate meetings, including scheduling, agenda preparation, and presentation assistance.
- Attend Multi-agency Public Protection Arrangements (MAPPA) meetings with relevant agencies and legal frameworks to ensure a victim-centred approach, effectively mitigating risks and providing optimal support and protection for individuals affected by crime.
Business support assistant
Competition and Market Authority
London, City of London
12.2023 - 04.2024
- Organise, manage, and maintain case-related documentation with precision, ensuring all records are properly filed, version-controlled, and stored in accordance with data protection and confidentiality standards. Implement efficient systems for document retrieval and archiving to support case continuity and audit readiness.
- Utilise Microsoft Excel at an advanced level to manage large datasets, perform complex data analysis, and generate visual reports. Apply functions such as pivot tables, VLOOKUP, INDEX/MATCH, conditional formatting, and advanced formulas to support case tracking, performance metrics, and evidence synthesis.
- Assist in professional communication with external stakeholders, including businesses, consumers, legal representatives, and regulatory bodies. Ensure correspondence is clear, timely, and aligned with case objectives, maintaining a courteous and informed tone across all channels.
- Work closely with Case Officers, Economists, and Legal Advisors to support case objectives.
- Help in drafting reports and findings to support case conclusions and recommendations chairing meeting and presenting agenda
- Being present to meeting with stakeholders, taking notes, booking rooms and sharing agenda for the meeting with colleagues, shearing notes with stakeholders.
Volunteer Worker
Association of Crime and Intelligence Analysts
London
11.2022 - 03.2024
- Reduced background noise and enhanced audio clarity for podcast, resulting in 20% improvement in overall audio quality.
- Achieved 15% increase in client satisfaction ratings by consistently delivering audio projects with improved quality through Audacity editing.
- Worked closely with broadcasting team to ensure seamless viewer experience and optimised file transfers among recording, storage, and editing devices for efficiency.
- Demonstrated empathy and engaged with individuals from diverse backgrounds in personalised meetings to effectively address unique needs.
- Cultivated responsibility through personalised guidance, resulting in 15% increase in participant accountability.
- Collaborated with experts to evaluate risk mitigation strategies, resulting in 10% reduction for individual under supervision.
Student Learning Assistant
Middlesex University
London
09.2022 - 05.2023
- Developed and conducted interactive study sessions, clarifying complex course material and reinforcing key concepts to improve student comprehension. - Implemented interactive presentation techniques that led to 20% increase in student participation during workshops.
- Adapted presentation materials to cater diverse learning styles, resulting in 25% increase student engagement and participation in group activities.
- Offered in-depth feedback and constructive criticism of students' work to foster their academic growth and improvement.
- Delivered technical support and assistance during virtual and physical learning environments.
Receptionist
St Giles Hotel
London
07.2022 - 01.2023
- Proficiently utilised Opera Property Management System to streamline check-in and check-out processes, resulting in 25% reduction in guest wait times.
- Generated detailed daily reports and analysed data within Opera system to identify occupancy trends, enabling data-driven decision-making and yielding 10% increase in room revenue.
- Implemented effective problem-solving skills to address guest concerns and optimise their experience, resulting in consistent 70% guest satisfaction rate.
- Maintained secure environment, resulting in 0% security breach, through meticulous visitor ID verification and adherence to strict security protocols.
Customer Technician
S 800 Customer Service Provider
Bucharest , Romania
07.2019 - 06.2020
- Created and maintained database of 500+ client contacts using Microsoft Access, improving client engagement by 30%.
- Reduced data entry errors by 25% by implementing advanced Excel data validation techniques.
- Attentively identified, assessed, and resolved technical challenges, adeptly assisting users by providing systematic guidance to achieve successful issue resolution. - Completed customer insight reports and input over 12,000 units of sensitive data. - Surpassed daily call target by 15%, efficiently addressing 250 inquiries daily, and demonstrated exceptional problem-solving and communication abilities to pacify discontented clientele.
- Proactively committed to memory extensive catalogue of more than 80 company products and services.
Education
A-Levels - Economics
Economic High School Virgil Madgearu
Bucharest, Romania 09.2016 - 05.2019
Bachelor of Arts - Criminology with Psychology
Middlesex University
London, ENG 09.2020 - 05.2023
Skills
- Document Preparation, Report writing and Editing of documents using Microsoft Office, 8 year of experience
- Troubleshooting Complex Problems and Conflict Mediations, 3 years of experience
- Excellent time management and Organisational Efficiency
- Efficient multitasking while balancing academic commitments, volunteering and work
- Strong communication skill in precise and impactful reports, emails, and documentation, 5 years of experience
Accomplishments
A Sequential Mixed Methods Investigation on the Complexities of Human
Trafficking
Ensured the questionnaire was tailored to facilitate the planned statistical analysis of
the collected data.
Applied appropriate coding to the variables to ensure accurate representation and
organisation of the data.
Conducted effective data analysis using Statistical Package for Social Science,
including calculating and interpreting descriptive statistics such as mean, median, and
standard deviation.
Created visually impactful charts and graphs in Excel to present key findings,
enhancing clarity and understanding of the report.
Dissertation: Cyber Trafficking of Humans
Conducted thorough research on cyber trafficking of humans, including analysis of
legal court cases, using online sources like the dark web, social media, and news
media.
Developed a comprehensive understanding of the complexities and implications of
cyber trafficking through extensive data analysis of digital resources.
Languages
Romanian
Native
English
Advanced
Russian
Beginner
Timeline
Victim Liaison Officer
His Majesty Prison and Probation Service
04.2024 - Current
Business support assistant
Competition and Market Authority
12.2023 - 04.2024
Volunteer Worker
Association of Crime and Intelligence Analysts
11.2022 - 03.2024
Student Learning Assistant
Middlesex University
09.2022 - 05.2023
Receptionist
St Giles Hotel
07.2022 - 01.2023
Bachelor of Arts - Criminology with Psychology
Middlesex University
09.2020 - 05.2023
Customer Technician
S 800 Customer Service Provider
07.2019 - 06.2020
A-Levels - Economics
Economic High School Virgil Madgearu
09.2016 - 05.2019
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