Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic
Magdalena Dustagheer

Magdalena Dustagheer

Carshalton,Surrey

Summary

I am Polish citizen with Indefinite Leave to Remain in the UK, actively pursuing British citizenship. I have an extensive experience and qualification( NVQ level 3) in Health and Social Care in England. I am qualified for roles in hospitals, nursing homes, health centres and clients homes, as senior care assistance/ HCA/ support worker and substances misuses rehabilitation officer or a recovery worker/ an educator/ counsellor or support worker/ carer at the care centres/ emergency shelters, probation offices, correctional centres for young offenders, qualified in social rehabilitation and social prevention( Master degree).

I am specialised in support for individuals with Alzheimer's, dementia, and disabilities, mental health problem, alcohol and drug addictions, prioritising client health and safety. I have proven ability to collaborate with multidisciplinary teams to develop effective treatment and provide the highest quality of care for my individuals.

Overview

19
19
years of professional experience
8
8
years of post-secondary education

Work history

Volunteer Support worker

Alzheimer's Society
Morden, Surrey
05.2025 - Current

Facilitated companionship through regular socialising and engaging activities.
Assisted with walking to promote physical well-being.
Supported mental health by playing games and reading books together, gardening and talking therapy.
Helped individuals maintain positive relationships with family, friends, and neighbours.


I work every Thursday morning.

Support worker

Private Care
Sutton, Surrey
03.2021 - 08.2025

Delivered personal care to individual with Alzheimer's disease.
Managed cooking and cleaning duties to maintain a safe environment.
Oversaw shopping for essential supplies and groceries.
Administered medication as prescribed to ensure proper health management.
Provided companionship and care for his cat, ensuring well-being.

SEND Teaching assistant

Axcis Education
Sutton, City of London
04.2024 - 09.2024

Supported children and teenagers with special needs to uphold independence and dignity.
Ensured safety and privacy during care activities.
Assisted with personal care and mealtime support.


I enjoyed working for the Axcis agency and my coordinator named Petsy was very helpful and supportive but unfortunately due to lack of relevant training( manual handling and the new child's wheelchair operation ) and lack of response from the agency management I decided to leave the agency.

Substances Misuse Recovery Worker

Craunstoun Drug Services
Sutton, Surrey
08.2022 - 11.2022
  • Maintained a safe and supportive environment for clients by adhering to strict guidelines and protocols.
  • Conducted thorough assessments of client needs to inform suitable treatment approaches.
  • Communicated clearly with all stakeholders-ensured transparency in decision-making processes.
  • Enhanced client well-being with provision of emotional support during difficult periods.


Unfortunately I 'd been offered only the temporary employment to cover the shifts of the sick employee. I enjoyed working in very strong, supportive team and I still have a contact with my colleague who knows my work the most.

Covid Senior care assistant and activity worker

Patricia M Fyfe
Sutton, Surrey
04.2020 - 07.2022

Assisted with personal care and meal preparation in night and day shifts.
Operated manual handling equipment to support patient mobility.
Conducted regular training sessions to enhance team skills.
Maintained accurate notes and charts for clinical activities.
Removed colostomy bags while adhering to hygiene protocols.
Collaborated with team members to ensure high-quality patient care.
Utilised PPE consistently to maintain safety standards.


I enjoyed working at St Jude's Nursing Home but unfortunately I left the place due a new employment and better pay offer.

Care assistant

Port haven
Sutton, Surrey
03.2019 - 12.2019

Maintained secure client environments to ensure safety and wellbeing.

Conducted vitality tests, including weight and temperature checks.

Encouraged social activities and promoted healthy eating habits.

  • Supported nursing staff and colleagues in daily operations.
  • Completed manual handling training to enhance resident safety.
  • Reported incidents of harm or abuse to management and relevant authorities.
  • Collaborated with London Borough of Sutton and social services to protect residents.

My employment had been suddenly terminated by my manager once I reported my sickness and the hospital appointments. I had already Covid symptoms and became very ill. I stayed home for few months on medication and my husbands support.

Auxiliary nurse

Lodore
Surrey, Surrey
05.2017 - 02.2019

Performed personal care activities with attention to individual needs.
Operated manual equipment efficiently and safely.
Conducted urine tests adhering to health protocols.
Collaborated effectively with nurses to ensure patient well-being.


Unfortunately I left the work place due unsuitable working environment and the new management but I loved providing high quality of care to every individual.

Bar and restaurant supervisor

Pizza Express
Sutton, Surrey
01.2016 - 03.2018
  • Resolved customer issues promptly, enhancing overall dining experience.
  • Liaised closely with management on operational matters to ensure business objectives were met.
  • Trained new team members to improve their skills and performance.
  • Oversaw bar operation, ensuring excellent guest service at all times.

Support worker and childminder

Barchester Healthcare
Epsom, Surrey
05.2009 - 03.2014

Fostered a supportive workplace atmosphere through collaboration with colleagues.

Delivered personal care services across various shifts to ensure client comfort.

Assisted in kitchen operations, focusing on meal preparation and hygiene standards.

Maintained meticulous records via charting and note-taking for client assessments.

Volunteered at Shanklin Children Centre, completing educational childcare courses for professional development.

  • Participated actively in Liberal Democrats Party activities, distributing leaflets and engaging in community debates.
  • Reported local concerns to the Liberal Democrats to advocate for community needs.
  • I left the Barchester Healthcare due my childcare.

Waitress and a coffee shop assistant

Si Eatery and the Epsom Hospital
Epsom, Surrey
01.2007 - 04.2009
  • Managed table settings for enhanced dining experience.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.

An au pair

English Family
Epsom, Surrey
07.2006 - 12.2006

Enrolled in ESOL English language course to enhance pronunciation and communication skills.
Passed Life in the UK test successfully.
Improved English proficiency while residing with an English family.
Provided childcare, housekeeping, and care for a German Shepherd dog, ensuring proper training and exercise.
Secured employment as a waitress at the Si Eatery in Epsom during stay.

Education

NVQ Level 3 - Health and Social Care

London College of Care Education
London
10.2010 - 03.2013

Pediatric First Aid ( QCF), level2

QA
Wallington, Sutton

Child Protection course -

London Borough of Sutton
Sutton

Master - Social Rehabilitation and Social Prevention

Jan Kochanowski University
Kielce, Poland
10.2001 - 06.2006

Level 2 - ESOL and LIfe in the UK

Edexel
Epsom, Surrey
09.2006 - 07.2007

Skills

    An excellent verbal communication
    Writing proficiency
    Emotional intelligence
    Calmness under pressure
    Empathy and compassion
    Mental health support
    Physical mobility assistance
    Advisory skills
    Decision-making ability
    Organisational skills
    Personal care support
    Team collaboration

    Excellent work 1;1

    Language skills: My native language is Polish I know also basic French and Mauritian creole

    Diversity respect and advocacy ( I am able to develop strong and respectful team work in diverse working environment)

    Patience

    Body language to provide reassurance and trust

    Active listening

    Maintaining Routine

    Creating safe environment

    Promoting Independence and engagement

    Providing Cognitive Stimulation

    Providing First Aid

    Cultural and background respect

    Self- Awareness


Affiliations

  • gardening, reading books, swimming, hiking, volunteering, martial arts, football, watching films.

Accomplishments

    Community Star and Care Awards 2021 while working at the St Jude's Nursing Home

Languages

English
Fluent
Polish
Native
French
Elementary

Timeline

Volunteer Support worker

Alzheimer's Society
05.2025 - Current

SEND Teaching assistant

Axcis Education
04.2024 - 09.2024

Substances Misuse Recovery Worker

Craunstoun Drug Services
08.2022 - 11.2022

Support worker

Private Care
03.2021 - 08.2025

Covid Senior care assistant and activity worker

Patricia M Fyfe
04.2020 - 07.2022

Care assistant

Port haven
03.2019 - 12.2019

Auxiliary nurse

Lodore
05.2017 - 02.2019

Bar and restaurant supervisor

Pizza Express
01.2016 - 03.2018

NVQ Level 3 - Health and Social Care

London College of Care Education
10.2010 - 03.2013

Support worker and childminder

Barchester Healthcare
05.2009 - 03.2014

Waitress and a coffee shop assistant

Si Eatery and the Epsom Hospital
01.2007 - 04.2009

Level 2 - ESOL and LIfe in the UK

Edexel
09.2006 - 07.2007

An au pair

English Family
07.2006 - 12.2006

Master - Social Rehabilitation and Social Prevention

Jan Kochanowski University
10.2001 - 06.2006

Pediatric First Aid ( QCF), level2

QA

Child Protection course -

London Borough of Sutton
Magdalena Dustagheer