Magdalena Borowa
London
Summary
An enthusiastic, self–motivated person who works well in a busy environment and enjoys being part of a team. A capable person who is willing to learn new skills and methods of working. Positive can-do attitude, polite and always enthusiastic about new opportunities and challenges, with a strong commitment to work. Excellent organisational skills and high level of confidence. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Deputy general manager
Artizian
London, City of London
09.2017 - 06.2019
- Increased productivity by implementing new managerial strategies.
- Streamlined operational procedures for enhanced efficiency.
- Ensured smooth business operations whilst managing multiple departments.
- Achieved client satisfaction with exceptional customer service skills.
- Led team meetings to boost morale and enhance communication.
- Assisted General Manager to ensure site consistently achieved or surpassed annual financial targets.
Hospitality Manager
Artizian
London
06.2016 - 09.2017
- Managing team of 7 hospitality assistants and temporary staff
- Organizing and coordinating operations to ensure maximum efficiency
- Monitoring Client, Company and Legislative policies and procedures ensuring consistent compliance
- Ensuring Health & Safety and Hygiene procedures and standards are in place and followed
- Responsible for the payroll for all the team members
- Assuming responsibility of budgeting and monitoring expenses
- Ensuring all records are kept properly and consistently
- Assuming responsibilities of General Manager in his absence.
- Achieved smoother operations with staff scheduling and shift management.
- Led team meetings, promoting open communication.
Hospitality Manager
Restaurant Associates
London
12.2015 - 06.2016
- Managing team of 5 hospitality assistants and temporary staff
- Meeting and communicating with VIP guests and clients
- Working under strong time constraints
- Overseeing food production and menu construction with the head chef
- Constantly focusing on profitability and growth
- Managing all recruitment, development and training.
Assistant Hospitality Manager
Restaurant Associates
London
09.2014 - 12.2015
- Controlling labour and variable expenses
- Overseeing a team of staff and take responsibility for the smooth running of all hospitality services
- Running high profile events
- Maintaining Health and Food Safety Standards, complying with company standards
- Charging of daily operations.
Hospitality Supervisor
Restaurant Associates
London
01.2014 - 09.2014
- Effectively managing daily operations of hospitality
- Training staff and monitoring their performance
- Engaging and motivating staff to do better
- Adhere to all Company and contract rules and regulations and communicate to team.
Pantry Supervisor
Restaurant Associates
London
03.2010 - 01.2014
- Supervising a team of 4 members of staff
- Responsible of smooth running of the Pantry services which involves setting up refreshments, providing a lunch and afternoon tea service in meeting rooms
- Working within and adhere to the Company ISO 9001, 14001 and 18001 Quality management systems
- Attend and assist with all statutory and departmental trainings and training of new staff
- Responsible for weekly orders and stock take
- Communicate effectively with all colleagues, demonstrating a positive approach
- Manage and work with Impressions
- Cover and full responsibility for Hospitality Supervisor in satellite unit
- Support and work with Hospitality Butlers and C&B teams
- Supervising and assisting at events (canapé, drinks, BBQ)
- Change work activities to meet changing business circumstances.
Hospitality Assistant
Restaurant Associates
London
02.2009 - 03.2010
- Be responsible for an efficient service of food and refreshment deliveries to the meeting rooms
- Worked as part of the team, remaining affable and focused at all times
- To maintain a professional image with customers, ensuring highest standards of customer care
- Assist with daily and weekly administration
- Responsible for training all new employees.
General Assistant
Restaurant Associates
London
08.2007 - 02.2009
- Stock rotation
- Operating cash – less till
- Worked on all restaurant sections
- Barista.
Education
Master of Science - Enviromental Protection
University of Science and Technology
Cracow, Poland 10.2001 - 06.2006
Skills
- Microsoft Office (Word, Excel, Power Point), Outlook
- Stock management
- Visual merchandising
- Customer service
Custom
on request
Affiliations
- Gardening
- Cooking
Languages
Polish
Native
English
Advanced (C1)
Timeline
Deputy general manager
Artizian
09.2017 - 06.2019
Hospitality Manager
Artizian
06.2016 - 09.2017
Hospitality Manager
Restaurant Associates
12.2015 - 06.2016
Assistant Hospitality Manager
Restaurant Associates
09.2014 - 12.2015
Hospitality Supervisor
Restaurant Associates
01.2014 - 09.2014
Pantry Supervisor
Restaurant Associates
03.2010 - 01.2014
Hospitality Assistant
Restaurant Associates
02.2009 - 03.2010
General Assistant
Restaurant Associates
08.2007 - 02.2009
Master of Science - Enviromental Protection
University of Science and Technology
10.2001 - 06.2006
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