Summary
Overview
Work history
Education
Skills
Personal Information
Certification
Personal Information
References
Timeline
Generic

Maeve McDermott

Heald Green

Summary

Accomplished professional with extensive expertise in healthcare informatics, clinical leadership, safeguarding, governance and quality assurance oversight. Skilled in evidence-based practice guideline authorship, procedure development, and regulatory compliance with CQC and FCA standards. Adept at risk management, dispute resolution, and behavioural management to ensure optimal care and organisational success.

Offering strong interpersonal and communication skills with compassionate approach to supporting vulnerable clients. Knowledgeable about conflict resolution, crisis intervention, and community resources. Ready to lead in safeguarding, teamwork, prevention, policy advising, training and adherence including FA safeguarding regulations such as play safe in the safeguarding manager role at Stockport County.

Overview

28
28
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Lead clinical manager

Bupa
11.2019 - Current
  • Level 4 Safeguarding Lead and point of escalation to all of Bupa UKI across all ages of clients.
  • Extensive coaching, mentoring, educating, clinical and non clinical staff.
  • Comprehensive data collection of all regulatory and professional body requirements for employees.
  • Wide experience in teaching, disseminating and public speaking to all levels of audience.
  • Continual feedback of data analysis, process improvement, governance and KPI achievements to directors.
  • Escalated any clinical and safeguarding concerns to the relevant professional bodies, e.g. Nursing midwifery council, Local authority, social workers and emergency services.
  • Regularly reviewed staff performance to identify areas of improvement and provide constructive feedback accordingly in specialties that include Mental health, cardiology, obstetrics and gynaecology, oncology, inpatient care management including rehabilitation and treatment options.
  • Facilitated knowledge sharing sessions amongst peers, bolstering collective expertise and skillset proficiency within the departments whilst highlighting CPD recording and continuous learning.
  • Enhanced staff productivity with efficient resource allocation.
  • Achieved heightened team collaboration by fostering an open and supportive work environment.
  • Fostered professional development opportunities for clinicians, driving career progression within the team.
  • Promoted adherence to regulatory standards, ensuring compliance across all clinical and non clinical staff operations.
  • Collaborated on strategic planning efforts to align clinical operations with organisational objectives.
  • Collaborated with external providers and stakeholders to meet care continuity needs.
  • Initiated KPI reviews monthly.
  • Recruited committed, hardworking clinical teams for reliable care services.
  • Set and monitored performance targets for optimised service-user care.
  • Applied changing legislation for full practice compliance and awareness.
  • Collaborated with local authorities in safeguarding vulnerable patients and families whilst maintaining concise confidential records.
  • Led high-performing clinical and community support service teams.
  • Planned annual budgets to meet operational needs within financial targets.
  • Instituted stringent quality control measures for superior patient care standards.
  • Managed complex medical cases to ensure optimal treatment plans.
  • Conducted regular team meetings for effective communication and swift issue resolution.
  • Facilitated knowledge sharing sessions amongst peers, bolstering collective expertise and skillset proficiency within the department.
  • Maintained strict confidentiality of patient information whilst adhering to data protection regulations.
  • Directed innovative research projects to advance therapeutic methods and techniques.

Crowd Nurse

Stockport County
08.2022 - Current
  • Provided high quality patient care by administering medication, conducting routine checks and updating medical records to staff and customers.
  • Collaborated with multidisciplinary team for improved patient outcomes including ongoing safeguarding issues and potential areas of risk.
  • Facilitated the recovery of patients through constant monitoring and evaluation of condition.
  • Ensured adherence to nursing standards by maintaining up-to-date knowledge of nursing practices and ethics.
  • Safeguarded patients' wellbeing with diligent observation and immediate action on any changes in condition.
  • Coordinated discharge planning activities for smooth transition from hospital to home environment.
  • Performed wound dressings, contributing to faster healing process.
  • Conducted triage in accident and emergency department for effective patient management.
  • Liaised effectively with patients' families, facilitating communication between medical staff and family members.
  • Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and patients alike.
  • Managed challenging behaviour by utilising de-escalation techniques.
  • Worked closely with fellow nurses, doctors and safeguarding teams for consistent communication and continued best care practices.
  • Quickly responded to medical emergencies, working calmly and professionally under pressure.
  • Maintained accurate, up-to-date patient records, maximising data accuracy.
  • Delivered life support with updated first aid and CPR training.
  • Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
  • Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
  • Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
  • Helped deliver stabilising and life-saving treatments during medical emergencies.
  • Championed the implementation of evidence-based practice within the nursing team.
  • Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
  • Prioritised health problems to assist patients in complex, urgent or emergency situations.

Claims Clinical Lead and Clinical Community Champion

Bupa
02.2015 - 11.2018
  • Bupa clinical, commercial sign off and representative at CCSD.
  • Trend analysis and process improvements with internal and external stakeholders
  • Implementation of clinical guidelines for NHS transfers
  • High cost claims analysis and process improvements for director review £100K+ sign off.
  • Policy clinical escalation prior to medical director review.
  • Clinical escalation for Customer relation complaints.
  • Clinical guidance for all Bupa claims colleagues.
  • Nurse adviser mentorship, career development and coaching.
  • Identifying claims leakage and devising processes to counter act potential new areas.
  • Peer reviews and audits.
  • CQC audit analysis and adherence.
  • Lead Clinical Champion responsible for starting the Bupa UK Clinical network and improving clinical engagement across care homes, clinics and insurance. Involving extensive education and public speaking.
  • Clinical engagement review, analysis and preparation for board stakeholders.
  • Clinical review of all underwriting guidelines implementing innovative reviews and improvements.
  • Assess independent medical reports in medical negligence claims whilst liaising with legal representatives to support outlay retrieval.
  • Conducted comprehensive patient assessments for improved treatment plans.
  • Assisted in recruitment processes to ensure selection of competent clinical staff.
  • Enhanced patient care by implementing innovative clinical strategies.
  • Handled escalated patient complaints professionally, restoring trust in healthcare delivery.
  • Delivered efficient health services by maintaining close liaison with multidisciplinary teams.
  • Adhered strictly to regulatory guidelines during all clinical procedures for compliance assurance.
  • Developed robust protocols for handling emergency and safeguarding situations effectively.
  • Managed resources efficiently whilst balancing budget constraints with quality standards.
  • Improved quality standards with thorough audit processes and performance reviews.
  • Participated actively in departmental meetings, contributing valuable insights from frontline experience.

Specialist Support Nurse Adviser

Bupa
07.2013 - 02.2015
  • Provide clinical advice and support to oncology patients and their relatives, prior to, during and after treatment.
  • Provided survivorship to patients post treatment.
  • Provided clinical advice to non-clinical colleagues and peers.
  • Presented oncology related topics to non-clinical staff
  • Provided policy guidance to members, staff and peers.
  • Clinical advice for specific corporate groups and trust schemes.
  • Initiated and developed Bupa Clinical Community Champions across all Bupa clinical locations.
  • Providing career development and progression opportunity.
  • Liaised with executive team members regarding clinical engagement and improvements.

PruCare Specialist Oncology Team Manager

Pruhealth
01.2010 - 06.2013
  • Introduced oncology pathways for members within specific funding criteria.
  • Developed relationships with external clinical providers.
  • Presented clinical trends on a bimonthly basis to executive team.
  • Led and manage an extremely high performing team continuously exceeding KPIs and targets.
  • Managed team cross site with a mixture of clinical and non-clinical staff.
  • Introduced monthly one to ones with coaching sessions and audits.
  • Facilitated career development with peers and direct reports.
  • Maintained active case load of 30-40 members.
  • Assessed invoices and billing practices.
  • Conducted monthly policy and telephone audits
  • Developed best practice guidelines for clinical staff speaking to members
  • Initiated complaints procedures in line with audit findings
  • Provided managerial support, out of office hours, on a rotational basis

Managed Care Nurse Advisor

Standard Life healthcare/PruHealth
11.2008 - 01.2010
  • Clinical Nurse adviser (telephone based).
  • Initiated and executed processes for Oncology Case management.
  • Managed personal case load of 70-80 members.
  • Liaised with internal and external stakeholders.
  • Developed processes for clinical development and career progression.
  • Introduced clinical decision making pathways and governance audits.

Chemotherapy Staff Nurse

Christie Hospital NHS Trust
Withington
10.2007 - 11.2008
  • Responsible for administering Chemotherapy on an out patient basis.
  • Providing advice and information to patients and relatives.
  • Liaising with members of the multi disciplinary team.
  • Document nursing assessments undertaken.
  • Diffuse difficult situations.
  • Maintain professional conduct at all times.
  • Ensured cohesive O/P and D/C admissions.
  • Developed new care pathways to assist during their treatment.

Senior Staff Nurse

South Manchester University Hospital Trust
Wythenshawe
02.2005 - 10.2007
  • Assessing and providing care for a wide range of patients, elective and emergency admissions.
  • Assisted with ward management including shift patterns, sickness absence and staffing levels.
  • Providing, assessing and implementing holistic care.
  • Administered post critical care nursing.
  • Palliative care lead.
  • Governance and safeguarding lead.
  • Mentoring, assessing and training student nurses.
  • Delegation of tasks to team members and non-clinical staff.

Nursing Advisor (Temporary role)

Medic Alert Charity Foundation
London
02.2004 - 01.2005
  • Advising general public and healthcare professionals on the use of Medic Alert's emblems.
  • Attending various conferences UK wide.
  • Extensive educational presentations to diverse audiences.
  • Public speaking at national events.

Junior Office Assistant and Receptionist

Didsbury Medical Centre
Didsbury
01.2000 - 02.2001
  • Assisting general public with healthcare issues.
  • Liaising with practice nurses and GP's.
  • General office and administration duties.
  • Triaging of emergency situations.
  • Extensive customer service interactions.

Financial Data Input Clerk

Salisbury Associates
London
05.1997 - 12.1999
  • Data input for take over bids including, walmart/Asda etc.
  • General office duties.
  • Providing advice to shareholders during takeover bids.
  • Customer service skills.

Education

undefined

Manchester University
01.2001 - 01.2004

St Hilarys School
Alderley Edge
01.1990 - 01.1997

Skills

  • Patient and client advocacy
  • Dispute Resolution
  • Evidence-Based Practice guideline author
  • Mentoring, educating and disseminating knowledge based on national frameworks and guidance
  • Knowledge and adherence to all relevant regulators
  • High-value project management
  • Operational risk and mitigation
  • Regulatory risk and mitigation
  • Palliative care expertise

Personal Information

  • Reading
  • Films
  • Music
  • Socialising
  • Travelling

Certification

Safeguarding level 4 2023.

NMC Registration 2025

Moving and Handling 2025

Immediate life Support 2025

Conflict resolution 2025

Effective communication 2025

Personal Information

Date of birth: 10/04/79

References

References available upon request.

Timeline

Crowd Nurse

Stockport County
08.2022 - Current

Lead clinical manager

Bupa
11.2019 - Current

Claims Clinical Lead and Clinical Community Champion

Bupa
02.2015 - 11.2018

Specialist Support Nurse Adviser

Bupa
07.2013 - 02.2015

PruCare Specialist Oncology Team Manager

Pruhealth
01.2010 - 06.2013

Managed Care Nurse Advisor

Standard Life healthcare/PruHealth
11.2008 - 01.2010

Chemotherapy Staff Nurse

Christie Hospital NHS Trust
10.2007 - 11.2008

Senior Staff Nurse

South Manchester University Hospital Trust
02.2005 - 10.2007

Nursing Advisor (Temporary role)

Medic Alert Charity Foundation
02.2004 - 01.2005

undefined

Manchester University
01.2001 - 01.2004

Junior Office Assistant and Receptionist

Didsbury Medical Centre
01.2000 - 02.2001

Financial Data Input Clerk

Salisbury Associates
05.1997 - 12.1999

St Hilarys School
01.1990 - 01.1997

Similar Profiles

Create profile
Maeve McDermott