MAEVE HAGGARD
Tangmere
Summary
A passionate, driven and self motivated individual looking to develop and progress into a career. With 6 years customer service experience based roles, I have the ability to adapt my skills to focus on customer specific needs and wants. A dedicated team player who is eager to learn new skills and gain knowledge to contribute towards company success.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Front of house assistant
The Goodwood Hotel
Chichester, West Sussex
02.2025 - Current
- Welcome guests with warmth and professionalism to establish positive first impressions.
- Document guest reservations and preferences, communicating changes to restaurant staff using Opentable.
- Resolve customer issues calmly and professionally to maintain satisfaction.
- Took customer orders and note dietary preferences and allergies to meet customer needs.
- Communicate with team members, ensuring seamless front of house operations.
Front Desk Host
The Goodwood Hotel
Goodwood, West Sussex
12.2023 - 12.2024
- Greeted and Checked-in guests in a professional manner and provided friendly, knowledgeable assistance.
- Solved administrative and customer service issues with knowledgeable assistance and efficiency.
- Embodied company values through friendly and reliable customer service.
- Managed phone calls, resulting in effective communication flow within the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Improved customer satisfaction for providing timely assistance during stay.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
Cabin crew member
easyJet
Gatwick, West Sussex
02.2023 - 12.2023
- Assessed emergency equipment and first aid kits ahead of travel.
- Performed rigorous pre-flight security checks ahead of take off.
- Updated passengers on changes to flight information and timings.
- Prepared cabin and passengers for safe landing.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Promoted duty-free goods and collected payments from passengers.
Receptionist
Crouchers Orchards Hotel
Chichester, West Sussex
11.2022 - 02.2023
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Support services assistant
Charles Taylor
Chichester, West Sussex
12.2021 - 09.2022
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Kept detailed daily logs with care actions, patient behaviours and all incidents.
- Performed administrative tasks including communicating with clients, distributing mail and scanning documents in timely manner.
- Kept accurate and updated filing systems with financial data, statements and associated records.
- Modified, updated and processed existing travel insurance policies, ensuring complete accuracy.
Online shopper
Sainsbury's
Chichester, West Sussex
07.2020 - 12.2021
- Worked quickly to pack orders and minimise product damage or shifting.
- Followed company standards and paid careful attention to customer requests.
- Recommended alternatives for outdated, expired and out of sock products.
- Ensured optimal food quality by maintaining food and groceries at proper temperature, in accordance with food and safety standards.
Team member
McDonald's
Chichester, West Sussex
01.2019 - 07.2020
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Remained flexible to cover shifts and work overtime as required.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
Education
GCSEs -
Ormiston Six Villages Academy
Westergate, West Sussex 05.2017 - 06.2018
A-Levels - Travel and Tourism
Chichester College
Chichester 09.2018 - 06.2019
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Customer Service
- Microsoft Office
- Office admin
- Inbox management
- Professional appearance
Timeline
Front of house assistant
The Goodwood Hotel
02.2025 - Current
Front Desk Host
The Goodwood Hotel
12.2023 - 12.2024
Cabin crew member
easyJet
02.2023 - 12.2023
Receptionist
Crouchers Orchards Hotel
11.2022 - 02.2023
Support services assistant
Charles Taylor
12.2021 - 09.2022
Online shopper
Sainsbury's
07.2020 - 12.2021
Team member
McDonald's
01.2019 - 07.2020
A-Levels - Travel and Tourism
Chichester College
09.2018 - 06.2019
GCSEs -
Ormiston Six Villages Academy
05.2017 - 06.2018
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