Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Mae Stephanie Lao

Frinton on Sea,Essex

Summary

Reliable Housekeeping Cleaner with a proven record of providing spotlessly clean in a timely fashion. Maintaining excellent levels of client trust through the provision of immaculate results. Dedicated and energetic housekeeping professional who works well in fast-paced, high-volume environments. Reliable and responsible with positive attitude. Hard-working bringing years of experience in settings. Self-motivated and efficient, delivering comprehensive cleans. Enforces COSHH and responsible cleaning supply use. Diligent cleaning team member familiar with practices and procedures for professional domestic housekeeping service. Careful to follow processes and complete quality work. Bilingual Housekeeper who learns new tasks and concepts quickly while managing time effectively to achieve optimal results. Conscientious and capable of taking initiative. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Cleaning worker

SMG Rental Property
Clacton on Sea, Essex
04.2019 - 11.2023
  • Carried out regular dusting and damp-dusting of fixtures and fittings to achieve sparkling finish.
  • Washed kitchen napkins, floor rugs and dusters.
  • Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Collected and bagged up waste and recycling, delivering and sorting into appropriate bin areas.
  • Operated industrial cleaning equipment to deliver top-quality hygiene.
  • Sanitised communal touchpoints for optimum worker and visitor health and wellness.
  • Spot cleaned and sanitised high-touch areas.
  • Adhered to daily kitchen cleaning checklist and rotated stock to maintain freshness.
  • Achieved spotless results within working timeframes to meet client needs.
  • Protected customer assets by handling furniture and belongings with care.
  • Monitored cleaning product inventory, ordering quantities to maintain well-stocked cleaning supplies.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Reported breakages to supervisor.
  • Handled after-hours cleaning for professional office spaces, replenishing supplies, servicing bathrooms and resetting spaces.
  • Completed quick-turnaround cleaning of vehicles between routes.
  • Wiped down fixtures to remove built-up dust and maintain appearance.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Vacuumed carpeted areas and mopped hard floors.
  • Prepared, handled and disposed of cleaning chemicals and disinfectants following safety procedures.
  • Dusted countertops, ceilings and furniture for pristine environment.
  • Cleaned surfaces to preserve professional standards and minimise infection risks.
  • Demonstrated utmost care and security to handle guests' belongings.
  • Promptly attended to guest calls, requests and complaints following company policies and procedures.
  • Resolved guest queries in line with service standards and protocols.
  • Vacuumed and dusted reception areas and walkways.
  • Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
  • Delivered outstanding service to boost customer retention and referrals.
  • Logged activities on assignment sheet to accurately monitor activities and inform workflow procedures.
  • Delivered extra linen and toiletries to meet guest needs.
  • Completed smooth housekeeping with exceptional planning and quality assurance.
  • Stocked trollies to maintain stable cleaning supplies.
  • Addressed guests' problems and fulfilled special requests.
  • Identified cleaning efficiencies to reduce average room preparation times.
  • Inspected rooms to assess cleaning and repair needs between guest stays.
  • Secured guest rooms after performing housekeeping services.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.

Housekeeping cleaner

Robinmate Limited
Clacton-on-Sea, Essex
03.2019 - 03.2023
  • Utilised expertise in deep-cleaning techniques, ensuring spotless results for ultimate client satisfaction.
  • Stripped beds and remade with fresh linens.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
  • Laundered clothes and linen with strict attention to garment instructions.
  • Cleaned food preparation surfaces, tools and utensils and sanitised regularly to minimise contamination risks.
  • Deodorised items and spaces to maintain freshness.
  • Protected family heirlooms with careful maintenance and handling.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
  • Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
  • Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
  • Meticulously vacuumed, dusted and tidied guest rooms.
  • Disinfected toilets and surfaces for reduced infection risk.
  • Polished metal fixtures and heirlooms, achieving and maintaining professional shine.
  • Maintained flexible working patterns to best suit evolving customer needs.
  • Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
  • Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Washed internal and external windows and frames.
  • Proactively identified changing housekeeping needs to provide reliable and attentive service.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Fed and cared for family pets, administered medications and followed exercise schedules.
  • Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
  • Delivered meticulous cleaning with expert use of chemicals, equipment and traditional techniques.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
  • Followed owner and guest preferences to maintain relaxing environments with easily accessible amenities.
  • Kept good cleaning supply stocks to meet domestic requirements.
  • Shopped for groceries and domestic supplies to meet family needs.
  • Delivered faultless cleanliness standards and exceptional guest care.
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Swept, mopped and vacuumed floors with spotless results.
  • Communicated with other staff to determine best use of resources and guest care.
  • Supervised family children for parents, assisting during dates, vacations and afterschool periods.
  • Vacuumed and steamed carpets, curtains and upholstered furniture.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Deep-cleaned bathrooms and kitchens to maintain excellent hygiene standards.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Successfully delivered on tasks within tight deadlines.
  • Processed invoices and payment runs with complete accuracy.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed plans and strategies to promote continuous improvement.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Increased revenue by upselling and recommending products.
  • Served customers to drive sales and deliver top-quality experiences.
  • Delivered tailored assistance to customers with disabilities.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Delivered high-quality results within budget and timeframe targets.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Operated machinery to achieve targets while following regulations.
  • Applied positive customer service approach to increase satisfaction levels.
  • Increased customer satisfaction by resolving issues.
  • Wrote reports outlining project progress and results.
  • Leveraged strategic networking to create new business opportunities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Designed strategic schedules, rotas and workloads to promote productivity.

Education

Bachelor of Science - Accounting

Ateneo University
Zamboanga Philippines
06.1988 - 03.1991

Skills

  • Hospitality background
  • Self-motivated
  • Carpet shampooing
  • Residential cleaning
  • Guest amenity replenishment
  • Washing windows
  • Cleaning bathrooms
  • Kitchen Backsplash Removal
  • Window cleaning
  • Vacuuming
  • Infection Prevention and Control
  • Dusting
  • Natural cleaning products
  • Chemical mixing and storage
  • Cleaning materials knowledge
  • Organised and efficient
  • Supply inventory management
  • Mopping and buffing floors
  • Just In Time stock control
  • Interior and exterior cleaning
  • Deep-clean techniques
  • Detail-orientated
  • Exceptional communicator
  • Domestic cleaning expertise
  • Bloodborne pathogen training
  • Cash handling
  • Room tidying
  • Steam cleaning
  • Building maintenance
  • Customer-orientated
  • Ironing clothing
  • Polishing surfaces
  • Self-directed
  • Deadline driven
  • Leadership
  • Social media marketing
  • Problem-solving


  • Programme development
  • Marketing
  • Accounting
  • Public relations
  • Time management
  • Communication skills
  • Payroll administration

Affiliations

  • interested in learning and love to listen to music

Timeline

Cleaning worker

SMG Rental Property
04.2019 - 11.2023

Housekeeping cleaner

Robinmate Limited
03.2019 - 03.2023

Bachelor of Science - Accounting

Ateneo University
06.1988 - 03.1991

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Mae Stephanie Lao