Summary
Overview
Work history
Education
Skills
Timeline
BusinessDevelopmentManager

Maegan O'Neill

Student
Cardiff

Summary

Service-focused hospitality professional ready to help others and meet customer needs. Understands kitchen processes, food service standards and safety requirements. Organised, dependable and successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

University Student

Cardiff University
Cardiff
09.2023 - Current
  • Balanced academic work with sports and extra-curricula's to maintain well-rounded education.
  • Completed assignments, special projects and group work on time and achieved good marks.
  • Engaged in continuous self-directed learning to expand knowledge beyond standard curriculum.
  • Facilitated study groups, promoting collaborative learning and knowledge exchange.
  • Conducted research via multiple channels to compile information for staff needs.
  • Listened intently to lectures and took detailed notes covering topics.
  • Took extracurricular classes and attended workshops to expand knowledge.
  • Communicated with teachers to obtain feedback, applying it to future projects.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Cook

ASM Global
Leeds, West Yorkshire
10.2022 - Current

• Cooperated well with kitchen teams, improving workflow and raising working standards.
• Prevented food contamination, verifying items were maintained at correct temperature and freshness.
• Operated cash point as required, handling and recording payments.
• Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
• Measured, assembled and portioned food components with precision, following food prep sheets.
• Observed health and hygiene standards to minimise food contamination.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Applied positive customer service approach to increase satisfaction levels.
• Displayed energy and enthusiasm in fast-paced environment.
• Completed duties to deliver on targets with accuracy and efficiency.
• Followed recipes precisely to deliver first-class meal quality and consistency.
• Communicated closely with service teams to fully understand special orders.
• Cultivated relaxed kitchen atmosphere, staying calm in high pressure situations.
• Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
• Verified proper portion sizes and consistently attained high food quality standards.
• Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
• Collaborated with kitchen team to deliver fast and accurate orders with delicious food.

Charity Volunteer

Dementia UK
Leeds, West Yorkshire
01.2022 - 12.2022
  • Received and processed stock using inventory management system.
  • Completed customer orders with speed and accuracy.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Leveraged strategic networking to create new business opportunities.
  • Verified completed orders and served guests at tables.
  • Prepared tables for guests and reset tables between customers.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Attended to customer's needs proactively for first-class waiting service.
  • Greeted and escorted guests to tables.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
  • Greeted customers, presented menus and shared information about available special items.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Informed kitchen staff regarding special order requirements.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.

Education

A-Levels -

Rodillian Academy
Wakefield
09.2021 - 06.2023

GCSEs -

Rodillian Academy
Wakefield
09.2016 - 06.2021

Skills

  • Food safety adept
  • Food plating and presentation
  • Food preparation
  • Kitchen organisation
  • Teamwork
  • Excellent communication
  • Efficient multitasking
  • Time management
  • Customer-focused
  • Problem-solving

Timeline

University Student

Cardiff University
09.2023 - Current

Cook

ASM Global
10.2022 - Current

Charity Volunteer

Dementia UK
01.2022 - 12.2022

A-Levels -

Rodillian Academy
09.2021 - 06.2023

GCSEs -

Rodillian Academy
09.2016 - 06.2021
Maegan O'NeillStudent