Madunika Jayasinghe
Taunton,UK
Summary
Experienced professional with expertise in accounts payable and receivable team management, customer service within corporate and retail banking, and risk management. Proficient in business analysis, strategic planning, data management, and financial reporting and analysis. Skilled in payroll processing, document handling, time management, and utilising financial software for data-driven decision-making. Adept at streamlining processes to enhance operational efficiency while maintaining accuracy in financial operations. Committed to leveraging analytical skills and strategic insight to drive organisational success.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Supplier Relationship Officer
LANKA INTERNATIONAL PVT LTD
Colombo, Sri Lanka
01.2024 - 12.2024
- Manage relationships with suppliers to ensure mutual satisfaction and effective collaboration
- Negotiates contracts and terms to secure best possible deals
- Monitors supplier performance and addresses any issues that arise
- Handled invoice discrepancies to avoid financial conflicts with suppliers.
- Boosted customer satisfaction with timely and accurate deliveries.
- Reviewed purchase orders against invoices, ensuring accuracy on both ends.
- Worked with vendors to procure favourable rates and shipping timelines for supply chain needs.
Customer Relationship Officer, Privilege Banking
NDB Bank
Galle, Sri Lanka
11.2019 - 11.2023
- Planned and implemented Customer Relationship Management (CRM) strategies across company.
- Built long-term relationships with major deposit holders of 14 branches in southern region.
- Delivered excellent customer service by identifying, acquiring, developing, and maintaining customer relationships.
- Offered proactive ideas and insights to improve customer issues and challenges.
- Took ownership of all customer queries, ensuring speedy resolution.
- Escalated critical cases to higher management when necessary, ensuring prompt action.
- Presented detailed solutions to customers in clear and comprehensible manner.
- Streamlined communication channels between different departments for improved customer service delivery.
- Managed preparation, verification, and storage of loan documents, ensuring compliance with banking regulations.
- Maintained accurate and secure customer records, including account opening documents, KYC (Know Your Customer) compliance, and transaction records.
- Planned projects and activities systematically in line with business priorities.
- Fostered positive working environment within the team, encouraging open communication and collaboration among colleagues.
- Worked towards achieving team targets while maintaining the highest standards of customer care.
Officer in Charge
DFFC Bank
Colombo, Sri Lanka
07.2017 - 04.2019
- Ensured all banking documents comply with banking regulations
- Monitored branch operations 100% in branch manager's absence.
- Handled customer inquiries and supported branch manager in leading sales and service teams.
- Documented and verified financial transactions, ensuring all documents support audit and operational needs.
- Ensured all banking documents comply with banking regulations.
- Implemented efficient archiving and retrieval systems for banking documents to support audit and operational needs.
- Leveraged EDM (Electronic Document Management) systems to enhance document accessibility, reduce paper usage, and improve operational efficiency.
Senior Banking Assistant / Banking Assistant
CARGILLS Bank
Colombo, Sri Lanka
10.2012 - 07.2017
- Acted as Cash Officer in the absence of the Operations Manager.
- Handled cash transactions and attended to customer queries.
- Balanced cash in hand GL - Teller till and prepared Teller sheets.
- Identified fraudulent activities, protecting the bank's interests.
- Assisted with customer account opening and related tasks.
- Managed customer accounts by providing exceptional service.
- Assisted customers with questions about products, services, and terms.
- Facilitated customers' financial needs for an improved banking experience.
- Coordinated banking operations to ensure smooth functioning.
- Ensured regulatory compliance, safeguarding the bank's reputation.
- Maintained accurate records and documentation, resulting in zero audit findings in internal and external audits.
- Supported colleagues in peak times, ensuring high-quality customer service.
- Fulfilled administrative duties by managing schedules and appointments.
Education
Master of Business Administration -
CARDIFF METROPOLITAN UNIVERSITY
United Kingdom 10.2015 - 10.2016
Diploma of Higher Education - Banking & Finance
INSTITUTE OF BANKERS OF SRI LANKA
Sri Lanka 03.2015 - 03.2016
Certificate of Higher Education - Banking & Finance
INSTITUTE OF BANKERS OF SRI LANKA
Sri Lanka 03.2013 - 03.2014
Skills
- Accounts Payable & Receivable
- Retail Banking
- Financial Reporting & Analysis
- Payroll Processing
- Risk Assessment Capability
- Document Processing
- Data Management
- Time Management
- Compliance & Regulation Adherence
- Quality Inspection
- Financial Software
- Effective Communication
- Customer Service
- Cross-Functional Collaboration
- Team Management
- Negotiation Expertise
Languages
English
Fluent
Sinhala
Native
Personal Information
- Passport Number: N7086279
- Gender: Female
- Nationality: Sri Lankan
Custom
I do hereby declare that the above particulars furnished by me are true and correct to the best of my knowledge.
Timeline
Supplier Relationship Officer
LANKA INTERNATIONAL PVT LTD
01.2024 - 12.2024
Customer Relationship Officer, Privilege Banking
NDB Bank
11.2019 - 11.2023
Officer in Charge
DFFC Bank
07.2017 - 04.2019
Master of Business Administration -
CARDIFF METROPOLITAN UNIVERSITY
10.2015 - 10.2016
Diploma of Higher Education - Banking & Finance
INSTITUTE OF BANKERS OF SRI LANKA
03.2015 - 03.2016
Certificate of Higher Education - Banking & Finance
INSTITUTE OF BANKERS OF SRI LANKA
03.2013 - 03.2014
Senior Banking Assistant / Banking Assistant
CARGILLS Bank
10.2012 - 07.2017
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