MADUABUCHI CONFIDENCE AGI
Leicester
Summary
Experienced Business Development Professional with 10 years of expertise in sales strategy, risk management, client relations, and stakeholder engagement across global markets including the UK, Malaysia, and Singapore. Proven track record in boosting revenue, managing high-value accounts, and creating customized business solutions to enhance client satisfaction and operational efficiency. Proficient in leading cross-functional teams, optimizing CRM systems, and leveraging data-driven insights to expand market reach and establish strategic partnerships. Proactive communicator with a consultative approach, committed to delivering innovative solutions and driving long-term business success in competitive industries.
Overview
11
11
years of professional experience
Work History
Business Development Manager
DOO PRIME VANUATU LIMITED
10.2023 - 07.2024
- Responsible for developing new and existing markets and client base via the established channels (telephone and help desk system) and mass communication channels such as email and social media to introduce the AI solution to help with business expansion.
- Maintained good relationships and build strong client support through ongoing engagement, and quality service to clients
- Developed markets via partners and expanded with minimal supervision.
- Ensured the consistency of sales, services and client management performance standards and benchmarks are continuously improved .
- Managed the data of new and prospective clients in CRM.
- Lead and managed the development and execution of business plans.
- Researched sales statistics and establish sales potential with new businesses in the target areas.
- Successfully worked with and met KPIs.
- Understood the competitive landscape and market trends.
- Understood and effectively communicated the company's value proposition, technology, process, and current partnerships.
- Discovered customers' needs and offered solutions through the company's services or products.
- Worked with internal teams on behalf of clients to ensure the highest level of customer service.
- Supported the Marketing Manager in generating leads and revenue.
- Helped the marketing department drive leads and online traffic through web-based activities and programs.
- Prepared and analyzed marketing and sales pipeline reports and dashboards.
- Assisted the Sales Team Lead in writing reports and analyzing data.
- Traveled to meet partners and expand markets.
- Executed promotional activities of the company in the client/partner region and assisted in boosting marketing efforts in that region.
- Assisted with training and workshop booking.
- Conducted presentations to demonstrate to potential clients the benefits of the products.
Senior Energy Business Consultant,
RYAK CONSULTING -
01.2023 - 04.2023
- Handled the procurement of gas and electricity contracts for businesses.
- Managed energy contract renewals with current suppliers and acquisitions.
- Assisted businesses in cost-effective ways to help them save money on energy consumption and bills.
- Executed business-to-business calls to all UK industries to identify their pain points regarding energy contract procurement.
- Contributed towards the delivery of the team's organizational revenue targets.
- Gained information from interactions with customers to improve and define sales approaches.
- Ensured all information gathered for any customer was accurate and compliant.
- Responded to all email and phone inquiries in a professional manner.
- Approached sales opportunities positively to maximize sales revenues.
Business Development Consultant
GMI MARKETS
08.2021 - 01.2023
- Monitored, managed, and coordinated key/premier account clients/partners (high-value depositors, traders, and partners).
- Assisted high-value traders and partners in sorting out their accounts and ensured they passed KYC by uploading the relevant documents, such as international passports, bank statements, utility bills, etc.
- Educated high-value clients and partners on company products and services, making them accessible to both current and potential clients and partners.
- Worked with local regional partners and representatives to host events that promoted the company's interests
Virtual Account Manager
EXNESS
03.2019 - 01.2020
- Developed trust relationships with a portfolio of major clients to ensure they did not turn to the competition.
- Improved the performance of 5 virtual sales officers by 70% through weekly coaching on their goals and progress.
- Worked with account partners and the global account team to achieve goals for global revenue, margin, and sales.
- Acquired new accounts and ensured the growth of existing customers through a value-driven relationship approach.
- Utilized innovative customer service ideas to satisfy clients
Virtual Customer Support Specialist,
EXNESS
08.2016 - 03.2019
- Handled inbound message queries from clients via the live Chat platforms.
- Resolved client's issues by responding to messages within 60 seconds, thereby improving customer service ratings by 20%
- Provided basic technical support for a wide range of company products and resolved issues at a 90% rate.
- Collected, analyzed, and managed quantitative data and created reports to lead business growth.
Key/Premier Account Manager
EXNESS
04.2016 - 04.2017
- Oversaw a portfolio of over 180 client accounts and acted as the primary liaison between the clients and the organization.
- Coordinated internal resources to meet clients' profitable objectives.
- Answered client inquiries and provided advanced information on financial options accurately and in a timely manner.
- Improved profit by 10% through resolving issues, up-selling, and cross-selling.
- Formulated market strategies for growth and developed a respective market through competitive analysis.
Fraud/Risk Analyst
American Express
11.2014 - 02.2016
- Monitored institutional and customer transactions for suspicious activity and flagged certain transactions and accounts
- Cancelled fraudulent or highly suspicious transactions and activity
- Responsible for detecting and avoiding fraudulent transactions and genuine card member's account security
- Responsible for resolving customer concerns and challenges via email, incoming calls, and outgoing calls
- Facilitated the replacement of client's lost and compromised credit cards.
Customer Support Specialist
SINGAPORE TELECOMS
02.2013 - 10.2014
- Responsible for customer resolution via inbound, and outbound calls and email resolutions.
- Responsible for all general inquiry calls regarding Singtel's products, services, promotions, and billing education.
- Responsible for basic device troubleshooting regarding lack of coverage and device malfunction.
- Responsible for promoting Singtel solution plus programs where mobile subscribers are offered solutions
Education
Bachelor of Science - Plant Biotechnology
UNIVERSITY OF NOTTINGHAM
MALAYSIA CAMPUS05-2012
Business Analysis
Tritek Academy
United Kingdom01-2025
Project Management
Tritek Academy
United Kingdom01-2025
Skills
- Business Development
- Data Management/Analysis
- Microsoft Office
- Sales Account Management
- Business intelligence
- Customer and staff Relations
- Data entry
- Detail Oriented
- Team Player
- Communication
- Problem-Solving
- Presentation
- Leadership
- Report Writing
- Time Management
- Handling Objections
- Financial Market and Investment Strategies
- Customer Service Excellence
- Metabase /Tableau Metrics Part 1 and 2
- Sales Force Essentials and Analysis
- Trading Strategies in Emerging Markets Portfolio Selection and Risk Management
- Understanding Financial Markets
- Sales and market development
- Analytical-thinking
LNGG
English
Bilingual or Proficient (C2)
References
References are available upon request.
Timeline
Business Development Manager
DOO PRIME VANUATU LIMITED
10.2023 - 07.2024
Senior Energy Business Consultant,
RYAK CONSULTING -
01.2023 - 04.2023
Business Development Consultant
GMI MARKETS
08.2021 - 01.2023
Virtual Account Manager
EXNESS
03.2019 - 01.2020
Virtual Customer Support Specialist,
EXNESS
08.2016 - 03.2019
Key/Premier Account Manager
EXNESS
04.2016 - 04.2017
Fraud/Risk Analyst
American Express
11.2014 - 02.2016
Customer Support Specialist
SINGAPORE TELECOMS
02.2013 - 10.2014
Bachelor of Science - Plant Biotechnology
UNIVERSITY OF NOTTINGHAM
Business Analysis
Tritek Academy
Project Management
Tritek Academy
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