Madison Wheal

Gemini Books Group is a newly formed publishers. Merging multiple publishing companies into a group, producing children's books and adult non fiction books.

Being part of an established company and undergoing a merger has shown that I am able to adapt to process changes and implement new processes to ensure efficient work flows can continue.

Some of the key responsibilities I currently undertake are -

• Communicating daily via email with customers worldwide, responding in a timely and clear manner to any request, complaints and ensuring that any requirements based around the production and shipping of their orders are met to their satisfaction.
• Communicating with suppliers in China daily regarding shipping schedules and ensuring that required deadlines are met.
• I use excel daily, creating multiple spreadsheets for both internal and external use.
• Using Microsoft Outlook and Teams to communicate within my own team and wide spread communication within the company across offices in London and Suffolk.
• I am able to cover other members of my teams roles when they are away for extended times. I am able to prioritise and plan my time well.
• I keep customer service experience high on my agenda while at work. I believe that this is both for external customers and internally within the company. Offering clear and concise information consistently means I have built good rapport with other teams, ensuring that processes can run more smoothly within the company.

During my time in this role I increased my working responsibility by becoming a room leader within the team.

I expanded my skills of leadership and communication.

This role involved managing staff members and producing daily schedules.

I completed my Level 3 in Childcare, First Aid, Health and Safety and Safeguarding courses during my time at The Saplings.

I was a primary carer for children within the setting, helping them to achieve there full potential with early life skills, preparing them for primary school. I also managed and administered medications for the children in my care.

I worked part time in this role whilst studying for my A levels. The key skills I used in this role are -

• Delivering exceptional service to customers for their enjoyment and comfort.
• Implementing hygiene standards throughout café premises for public health safety compliance.
• Making and serving high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.

Working part time in a busy customer environment built my confidence. Some of the key tasks I completed are -

• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Managed till operations smoothly, reducing waiting time for customers.
• Maintained knowledge of products and features to provide recommendations to customers.
• Resolved customer complaints and process issues with proactive problem-solving skills.