Madison Weeks
Kilmersdon,Radstock
Summary
Personal Summary
Motivated, enthusiastic team player. Excellent business administration skills with extensive experience in calendar and diary management. Well organized with ability to plan, prioritise and effectively manage workload. Experience in staff supervision, training, and monitoring performance. Works to high standards, maintains accuracy, works unsupervised, uses own initiative, and enjoys working in a busy, diverse, challenging, and fast paced environment.
Overview
9
9
years of professional experience
Work history
Practice Manager
The Bath Anaesthetic Group
Bath, Bath and North East Somerset
04.2022 - 05.2025
- Managed 'day too day' operation of the practice. Worked directly with Consultant Anaesthetists, managed and co-ordinated 25 work diaries and updated to accurately reflect hospital and theatre anaesthetic requirements.
- Liaised effectively with medical professionals for seamless care coordination. Responsible for creating quarterly rota for 25 anaesthetists ensuring fair and consistent approach to available hours.
- Create and publish shift patterns for Seniors Resident Medical Officers. Responsible for approving timesheets for hours worked.
- Produced written admin procedures and coordinated staff training sessions to enhance skills and knowledge.
- Produce patient letters from anaesthetic assessments ensuring they were issued in timely manner to the patient and medical practiser ie GP, Consultant, hospital, insurance company.
- Provide quotes to patients and hospitals for anaesthetic services. Prepare and ensured timely invoicing and payment collection from patients, maintaining financial stability of the practice.
- Completed monthly bank reconciliation, responsible for monitoring income received against invoices issued. Report and managed 'aged' debt ensuring outstanding payments were effectively monitored.
- Act as first point of contact for hospitals, responsible for working closely with hospital contacts to manage and ensure patient procedures scheduled on anaesthetic booking system.
- Promoted positive working environment with regular communication and attending monthly operational planning meetings with partner hospitals. Provided feedback on behalf of BAG. Reviewed, planned and agreed hospital's theatre list to ensure anaesthetic cover in place.
- Responsible for producing quarterly earnings reports for each anaesthetist, used to evidence renewal of individuals MDDUS indemnity cover.
- Handled patient feedback and complaints professionally, undertook investigation where appropriate resulting in increased patient satisfaction levels.
Senior Patient Scheduling Co-Ordinator
Sulis Hospital
Bath, Bath and North East Somerset
11.2019 - 04.2022
- Supervise admin staff, act as first point of contact. Provide day to day support and provide feedback, resolve issues and problems identified or raised by clinical colleagues and admin staff.
- Manage day to day workload and allocate work to admin staff. Ensure work is prioritised and completed on time. Monitor progress against timescales ie to fill theatre lists in date order.
- Work directly with Consultants to plan and agree theatre lists up to 6 months in advance. This includes planning for annual leave and other Consultant duties outside of the hospital. Update hospital patient management system in timely way to ensure information is available for all areas to access and use (to support patient care).
- Maintain high standards of accuracy and quality in data entry and record keeping. Use hospital waiting lists to identify and accurately book patient procedures. Ensure work is prioritised and patients procedures booked within 18 week RTT pathway.
- Monitor and report on RTT 18 week patient pathway. Identify patients outside of agreed standard and determine reasons for delay. To minimise further waiting, work with Consultants and clinical teams to agree patients that can proceed.
- Report progress and provide weekly figures on 18 week RTT pathways to Senior Manager, Admin Lead and Consultants. This includes total number of patients waiting, patients waiting that are within or outside of 18 week pathway ie waiting at 52 weeks+. In addition provide reasons where procedures can't be booked ie , awaiting funding, patient requires further diagnostic tests. Use hospital waiting lists to identify and prioritise patients that can be listed for surgery.
- Actively engage and work collaboratively with colleagues across all teams ensure patient care is maintained and pathway timescales are achieved.
- Develop administration procedures for Bookings Team. In addition, involved in reviewing and updating procedures and protocols that affect multi disciplinary teams ie review of endoscopy booking process. Responsible for implementing business change within Bookings Team, including roll out to staff.
- Provide information and feedback to patients, admin staff (and clinical staff where appropriate) which can be sensitive, complex, confidential or contentious. This includes admin staff performance related issues, patient cancellations/referral back to GP, business process reviews and reporting of inaccuracies ie as result of inaccurate data processing.
- Use Word, Excel, Outlook and Powerpoint to produce information and communications including staff training package, feedback from staff forum etc.
- Develop admin staff training pack for Bookings Team. Full documentation provided including business processes, booking rules, hospital roles. Training plan successfully delivered to staff.
- Actively manage patient bookings and enquiries. Answer telephone calls, assess and triage patient enquiries, undertake complex enquiries including where change has been made. Update patient record and provide relevant information to ensure patient enquiry is resolved or agreed action provided including 'hand over' to hospital colleague.
NHS E Referral Co-ordinator
Sulis Hospital (formely Circle Hospital)
Bath, Bath and North East Somerset
11.2018 - 11.2019
- Responsible for application and monitoring of funding for NHS procedures from CCG which includes criteria based assessments.
- Process NHS Inter Provider Transfers from other hospitals, monitor ERS waiting lists. Booked patient clinic appointments and issued clinic appointment letter in timely manner.
- Act as hospital point of contact for Patients, other NHS hospitals and Sulis staff for E-referral's and funding enquiries. Answer phone calls, take messages, Investigate and respond to queries including monitoring and follow up of outcomes ie book clinic appointment, check funding application approved.
- Complete data input, accurately book/cancel/change clinic appointments, update funding outcomes, uploading records etc onto hospital system. Set up new patient records which includes Episode of Care, GP, CCG and Consultant details.
- Responsible for double-checking patient medical records and current information while scheduling follow-ups and other appointments to ensure accurate bookings and records maintained.
- Create and publish Consultant NHS clinic lists on Hospital Management System (Compucare). Compile patient data and medical notes for Consultant clinics.
- Undertake training of new staff on Hospital Management System (Compucare) and ERS.
General Assistant
Sulis Hospital (formerly Circle Hospital)
Bath, Bath and North East Somerset
09.2016 - 11.2018
- Life Guard responsible for safety of users using onsite swimming pool and facilities.
- Undertook cleaning of hospital facilities including patient rooms, operating theatres and front and back office space.
- Ensured adherence to health and safety regulations for continued company compliance.
- Carried out day-day-day support duties accurately and efficiently.
Education
GCSEs - 8 GCSE's all grade B and above This includes 2 A grades and Maths and English
Writhlington School
Radstock 07.2016
Skills
- Scheduling and calendar management
- Database administration
- Operations supervision and training
- Workload planning and delegation
- Analysis and reporting
- Data entry, accuracy and attention to detail
- Organised and ability to prioritise
- Business administration
- Collaborative team worker
- Work unsupervised and uses own initiative
- Invoicing process understanding and competency
Additional Information
- Awarded 4 staff recognition awards. Nominated by staff and colleagues for standard of work, and providing help and support ie supervising new starters, training pack.
- IT super user - support and train Admin staff to use Hospital Patient Management System (Compucare) and E-Referrals.
- Successful development and roll out of Training Pack for Admin Staff (Bookings Team).
- Admin representative for the Staff Forum and the National Freedom To Speak Up Guardian. Attend meetings and provide verbal and written feedback to staff.
- Health and Safety and Infection Prevention Control link worker, responsible for undertaking audits and completing risk assessments. Record findings and outcomes, report to the Quality And Assurance Team.
- Willing to work towards obtaining NVQ Level 4 in Business Administration.
Timeline
Practice Manager
The Bath Anaesthetic Group
04.2022 - 05.2025
Senior Patient Scheduling Co-Ordinator
Sulis Hospital
11.2019 - 04.2022
NHS E Referral Co-ordinator
Sulis Hospital (formely Circle Hospital)
11.2018 - 11.2019
General Assistant
Sulis Hospital (formerly Circle Hospital)
09.2016 - 11.2018
GCSEs - 8 GCSE's all grade B and above This includes 2 A grades and Maths and English
Writhlington School
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