Dedicated professional with expertise in customer service excellence, staff management, and employee training. Demonstrates strong problem analysis skills, effective delegation, and team motivation while upholding ethical standards and health and safety regulations. Certified in animal first aid with proficiency in safe animal handling methods, showcasing resourcefulness and the ability to remain calm under pressure. Skilled in written and verbal communication with a focus on fostering a positive work environment and ensuring operational efficiency. Committed to advancing professional growth while contributing to organisational success.
Overview
11
11
years of professional experience
Work history
Seasonal/Temporary Barista/Front of House
Blend Contempory, Mowgli Street Food, BEAR Hockley
Nottingham
10.2022 - 09.2024
Demonstrated proficiency in operating espresso machines with precision and care.
Implemented hygiene standards throughout café premises for public health safety compliance.
Communicated effectively with kitchen staff ensuring seamless service delivery.
Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Performed cash handling duties accurately to maintain financial integrity.
Managed high volume orders during peak hours maintaining quality of service.
Maintained cleanliness of the café area whilst preparing orders.
Assisted in inventory control measures for effective stock management.
Delivered exceptional service to customers for their enjoyment and comfort.
<ul><li>Planned work rotations among the front of house staff ensuring the service meets its full potential</li><li>Trained and mentored new incoming bartenders, improving team efficiency and service quality</li><li>Established and maintained relationships with guests by providing exceptional service in a fast-paced environment serving on average 125 guests per night</li><li>Maintained accurate cash handling and balanced registers at the beginning and end of each shift</li><li>Created seasonal cocktail specials, increasing bar sales by 10%</li><li>Ensured staff and I were compliant with state alcohol laws and company policy</li></ul> at Hillside Fine Grill<ul><li>Planned work rotations among the front of house staff ensuring the service meets its full potential</li><li>Trained and mentored new incoming bartenders, improving team efficiency and service quality</li><li>Established and maintained relationships with guests by providing exceptional service in a fast-paced environment serving on average 125 guests per night</li><li>Maintained accurate cash handling and balanced registers at the beginning and end of each shift</li><li>Created seasonal cocktail specials, increasing bar sales by 10%</li><li>Ensured staff and I were compliant with state alcohol laws and company policy</li></ul> at Hillside Fine Grill