Madison Tatem-Wyatt
Summary
Dedicated professional with expertise in customer service excellence, staff management, and employee training. Demonstrates strong problem analysis skills, effective delegation, and team motivation while upholding ethical standards and health and safety regulations. Certified in animal first aid with proficiency in safe animal handling methods, showcasing resourcefulness and the ability to remain calm under pressure. Skilled in written and verbal communication with a focus on fostering a positive work environment and ensuring operational efficiency. Committed to advancing professional growth while contributing to organisational success.
Overview
11
11
years of professional experience
Work history
Seasonal/Temporary Barista/Front of House
Blend Contempory, Mowgli Street Food, BEAR Hockley
Nottingham
2022.10 - 2024.09
- Demonstrated proficiency in operating espresso machines with precision and care.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Performed cash handling duties accurately to maintain financial integrity.
- Managed high volume orders during peak hours maintaining quality of service.
- Maintained cleanliness of the café area whilst preparing orders.
- Assisted in inventory control measures for effective stock management.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Collaborated with team members during busy periods improving workflow efficiency.
- Trained new staff members on café operations, fostering teamwork and consistency.
Assistant manager
Braze Cafe/Bar
Nottingham
2021.05 - 2021.11
Barista
Blend
Nottingham
2019.09 - 2021.04
Barista
Cartwheel Coffee
Nottingham
2019.05 - 2019.09
Dog Walker/Pet Sitter
Doggie Days Out
Nottingham
2018.06 - 2018.11
Supervisor
The Body Shop
Winchester, Hampshire
2016.10 - 2017.02
Bartender/Barista
River Cottage Canteen
Winchester, Hampshire
2015.05 - 2016.09
Supervisor
Cafemonde
Winchester, Hampshire
2014.02 - 2016.09
Bartender (casual)
The Railway Inn
Winchester, Hampshire
2013.09 - 2016.09
Education
Access to Higher Education Diploma - Animal Science
Nottingham Trent University
Nottingham 2024.09 -
GCSEs -
Ockbrook School
DerbySkills
- Customer services excellence
- Delegating effectively
- Ethical standards
- Problem analysis
- Team motivation
- Health and Safety regulations
- Employee training
- Staff management
- Resourcefulness
- Written and verbal communication
- Stress tolerance
- Animal first aid certification
- Safe animal handling methods
- Calm under pressure
Timeline
Access to Higher Education Diploma - Animal Science
Nottingham Trent University
2024.09 -
Seasonal/Temporary Barista/Front of House
Blend Contempory, Mowgli Street Food, BEAR Hockley
2022.10 - 2024.09
Assistant manager
Braze Cafe/Bar
2021.05 - 2021.11
Barista
Blend
2019.09 - 2021.04
Barista
Cartwheel Coffee
2019.05 - 2019.09
Dog Walker/Pet Sitter
Doggie Days Out
2018.06 - 2018.11
Supervisor
The Body Shop
2016.10 - 2017.02
Bartender/Barista
River Cottage Canteen
2015.05 - 2016.09
Supervisor
Cafemonde
2014.02 - 2016.09
Bartender (casual)
The Railway Inn
2013.09 - 2016.09
GCSEs -
Ockbrook School