MADISON SHARP
Gravesend,Kent
Summary
Experienced administrator with strong communication and problem-solving skills. Proven ability to manage sensitive information and deliver exceptional customer service. Adept at collaborating with teams to improve operational efficiency.
Overview
5
5
years of professional experience
8087
8087
years of post-secondary education
Work history
Administrator
Community Living Well
London
07.2024 - 08.2025
- Maintained confidentiality of sensitive information while providing outstanding customer service.
- Handled inbound phone calls and delivered accurate service information through various channels.
- Performed receptionist duties to ensure service continuity.
Patient Liaison Operator
SVL Healthcare
Greenhithe, Kent
11.2023 - 07.2024
- Addressed patient inquiries to alleviate anxiety and enhance comfort.
- Liaised among patients, drivers, and controllers via phone and email for seamless transport service.
- Managed confidential information with utmost discretion.
Listener
7 Cups
Online
03.2023 - 11.2023
- Volunteering with 7 Cups included speaking with platform users and helping them through their problems.
- Help identify their problems and find positive solutions.
- Use the online forum effectively.
- Successfully delivered on tasks within tight deadlines.
Student Panellist
University of Reading
Reading
10.2022 - 07.2023
- Discussing personal experience at the university and providing ways that those experiences can be prevented or improved in the future.
- Coming together with other students and staff members to create effective solutions to improve student experience.
MeeToo Superpeer
TellMi
Online
09.2021 - 03.2022
- Volunteering for TellMi involved using the online forum to scroll through the users' posts and encourage them to provide enough information to allow for postoperative solutions to be created.
Bar Staff
Reading University Student Union
Reading
09.2020 - 07.2021
- Create a positive environment for customers.
- Answer customers' questions and ensure their experiences are enjoyable so that the customers will return.
Education
BSc - Psychology
University of Reading
A Level - Sociology
St John's Catholic Comprehensive School
A Level - Psychology
St John's Catholic Comprehensive School
A Level - English Literature
St John's Catholic Comprehensive School
Skills
- Communication skills
- Problem solving
- Team collaboration
- Time management
- Active listening
- Computer proficiency
- Organisation and prioritisation
Certificates
- UROP Certificate
- RED Award
- ‘Motivational Interviews in Brief Consultations' Course
Timeline
Administrator
Community Living Well
07.2024 - 08.2025
Patient Liaison Operator
SVL Healthcare
11.2023 - 07.2024
Listener
7 Cups
03.2023 - 11.2023
Student Panellist
University of Reading
10.2022 - 07.2023
MeeToo Superpeer
TellMi
09.2021 - 03.2022
Bar Staff
Reading University Student Union
09.2020 - 07.2021
BSc - Psychology
University of Reading
A Level - Sociology
St John's Catholic Comprehensive School
A Level - Psychology
St John's Catholic Comprehensive School
A Level - English Literature
St John's Catholic Comprehensive School
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